amazon seller contact number

Through a team of experts offering exclusive seller workshops, training, and seller support, Flipkart focuses on empowering sellers across India. Selling on. While 888-280-4331 is Amazon's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team. Unconventional thinking delivers network, support, and value. Woman in small manufacturing shop works at her laptop while on the phone. amazon seller contact number

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Contact Amazon UK customer service

Amazon UK has decided not to accept complaints raised via Resolver.

We think this is a shame, as we are believe consumers should have many options to access support when raising their issues. However, if you decide to use Resolver, you'll still be able to access our rights guides and template letters to assist with your complaint.

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Amazon has grown to become the biggest e-commerce retailer in the world. According to statista.com, 206 million people shop on Amazon every month.  The wide range of products, competitive prices, and convenience are some of the factors that make Amazon a go-to online shopping platform.

Amazon Q&A

Number of Amazon reviews – 7.8k

Amazon rating*- 2.2⭐⭐

Claimed losses - $5.1M

Successful calls – 15%/40K

In the recent past, there have been numerous complaints regarding the Amazon customer service on PissedConsumer. This article explores the best and easiest ways to contact their customer service. It also addresses the following top consumer questions to Amazon:

  1. Is Amazon customer service good?
  2. How to contact them by phone?
  3. Can I contact their customer service via social networks?
  4. How to contact seller on Amazon?
  5. Is there a help page to contact?

1. Is Amazon Customer Service Good?

Amazon positions itself as a customer-centric e-commerce platform that is committed to operational excellence, invention, and long-term thinking. While many customers have had a great experience shopping and selling on the platform, others have reported their disappointment with the Amazon customer service.

According to PissedConsumer.com reviews, the top Amazon support complaints are in regards to:

  • Difficulty getting through to the Amazon support.
  • Rude delivery staff.
  • Being put on hold for extended periods when customers contact Amazon via phone.
  • Mishandling of products by Amazon delivery men.
  • Items that are out-of-stock being listed as available.

Other common Amazon complaints include:

  • Poor quality or defective products.
  • Being overcharged especially on the Amazon prime membership.
  • Wrongful billing on orders.
  • Delivery of the wrong items.
  • Unexplained change in delivery dates.
  • Difficulty returning items and getting refunds.

These complaints seem to come up across the various company portals, including Amazon.com, Amazon India, and Amazon UK. For instance, in an Amazon review on PissedConsumer, the customer complained that the company was delivering refurbished goods that were defective and positioning them as new products. On five occasions, the customer received defective vacuum cleaners until she decided that was enough and asked for a refund.

While Amazon refunded her, she expressed her disappointment in the company for selling low-quality products to customers online.

5 times and two different sellers (two different brands) delivered defective/broken machine. Amazon india runs a scam of selling products that are not genuine to consumers online

That said, Amazon ratings vary across different review platforms. On Pissed Consumer, the rating is 2.2 stars, Glass Door gives it 3.9 stars, and the majority of Amazon reviews on BBB have a 1-star rating.

2. How to Contact Amazon by Phone?

As evidenced in numerous reviews on PissedConsumer, customers would like to know how to call Amazon. The challenge that most people experience is finding the right Amazon phone number to call or being put on hold for too long. Yet, some issues are easier resolved by talking to a real person.

There are different customer service numbers depending on your location and issue at hand as follows:

  • Amazon toll-free number: (866) 216 -1075
  • For legal issues: (206) 266 – 4064
  • For payment issues: (866) 216 -1075

To find out the accurate Amazon phone number to call, visit the company’s help center, scroll down on the page, and click on “Contact Us”. 

Amazon contact us

Select a category under which your issue falls. You will be prompted to provide more details about the issue by choosing even more categories from the drop-down menus. Scroll down to the “talk to someone” segment and click on “phone”.

Provide your country and phone number. If your country is on their drop-down list, you might be asked to specify your number for an Amazon customer service representative to call you. Otherwise, the company will provide you with a phone number to call.

Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. In addition, the Amazon customer care representative will send a verification code to your phone at the start of the call and you will be required to confirm the code.

3. Can I Contact Amazon Customer Service Via Social Networks?

Most international companies are quick to respond to their customers via social media pages. That is the case for Amazon. The customer service representatives can be reached through the various social media pages including @Amazonhelp on Twitter or direct messaging on them on the Amazon Facebook and Instagram pages. 

The Amazon customer service chats on Twitter reveal that on this social media platform customers get responses promptly. So, if you don’t know how to call Amazon, you can either tweet or direct message the customer service representatives on their page. If the issue involves providing your personal information, it is best to directly message the Amazon Help Twitter page to avoid exposing your information to scammers.

Amazon Help twitter post

As for Facebook, it is not clear whether Amazon customer care responds promptly since you can only direct message them. The other option for contacting the Amazon support is to send them an email. The main Amazon customer service email address is: ecr-replies@amazon.com.

According to some Amazon reviews on PissedConsumer, customers indicated that they didn’t get a response to their email. Hence one of the most Amazon FAQs is “which is the best Amazon email address to write to?” One reviewer indicated that they got a prompt response when they reached out to Amazon via the jeff@amazon.com email address.

If you are looking for immediate assistance on your issue, it is best to contact Amazon via phone or reach out via the @AmazonHelp Twitter page.

4. How to Contact Seller on Amazon?

Customers often wonder how to call Amazon seller. Whether you want to enquire about a product, to change your order, or to provide feedback, there are three main ways to contact a seller on Amazon.

  1. Through the “sold by…” link

Amazon provides the name of the seller under the product description. If you click on the “sold by…” link, it will offer you an option to ask a question. You will be probed about whether you are enquiring about a product you have already ordered or otherwise. Then, you will choose a subject category and provide details about your question or issue.

When contacting a seller using this method, your question or message goes directly to Amazon, and then the company forwards it to the seller. Amazon does not reveal your personal information to the seller. It takes up to 3 business days for the seller to respond.

  1. Through your order page.

You can seek assistance from the seller for products already ordered through the “your orders” page. To do so, login to your account and go to “your orders” page. Click on the order that you would like to contact its seller. On the right side, you will be presented with several options including a “problem with order” or “get help with order”.  Click on it and follow the prompts to provide details about your issue.

  1. Through the Amazon review

If you already received your order and you would like to give the seller feedback, you can do so by writing a review and rating the product.

With that said, some Amazon complaints indicate that customers did not get a response or their issue resolved by the seller.  In such a case, it is best to contact Amazon support directly. To speak to a customer service representative, call the appropriate Amazon phone number. 

5. Is There an Amazon Help Page to Contact?

The Amazon "Contact us" page is the starting point for contacting the their customer service. On the page, you are provided with 7 categories to choose from including:

  • A delivery, order, or return;
  • Prime Membership;
  • Payment, charges, or gift cards;
  • Login, address, or phone;
  • Device – FireTablet, FireTV, Echo etc.;
  • Digital Content – Kindle Books, Music etc.;
  • Something else.

Once you choose the category you need help with, you will be prompted to provide further details about the issue by selecting from the provided drop-down menu. Amazon then provides you with relevant information in regards to the issue and some ways you can resolve the matter. They then proceed to offer you an option to talk to someone either by email, phone, or chat.

Amazon Help page

If you click on the email option, you will be provided with a window where you can specify details about the issue. Once you send the email, you should get a response within 12 hours.

If you select the Amazon Live chat option, you will be led to a live chat page where a customer service representative will be available for you to chat with. For the phone option, you will either be provided with a phone number to call or you will be asked to provide your phone number for a company representative to give you a call.

Finally, the company has a comprehensive help center that contains articles on most common customer issues and answers to the top Amazon FAQs.

Some customers find the process of contacting a customer service representative too complicated. Amazon complaints indicate that you have to go through numerous steps before being able to get in touch with a real person.

Amazon offers various ways to get in touch with their customer service team, including email, phone, live chat, and social media pages. Besides, the help center provides comprehensive information on the most common customer issues and Amazon FAQs. With that said, customers have reported experiencing difficulty in speaking to a real person both on the phone and live chat.

How has your experience with the Amazon customer service been? You are welcome to share your experience by leaving a review about Amazon by clicking the button below.

write a review

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Источник: https://help-center.pissedconsumer.com/how-you-can-reach-out-to-amazon-customer-service/

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Meet Amazonians working in Seller Support

A major driver of Amazon’s vast product selection is the millions of third-party sellers offering items for sale on our global marketplaces. Sellers are a significant contributor to our ability to provide a great shopping experience for customers. So making those sellers successful on our platform is a priority for Amazon. The Seller Support organization is at the forefront of engaging sellers, and building tools and programs to make them successful and enhancing the seller experience.

Our organization is made up of diverse teams, including seller associates helping merchants manage their operations on our platforms, tech teams building seller self-help tools and leaders building internal business processes and systems to manage day-to-day merchant performance. From the people picking up the phone when a seller has a question to our technical teams leveraging the latest technologies and approaches like machine learning to identify opportunities to help third-party merchants succeed, we are an organization of innovative and customer obsessed Amazonians.

Joining Seller Support provides talented professionals a great opportunity to grow their own careers while they help grow sellers’ businesses and Amazon’s selection. This is an organization where the customer-obsessed are free to innovate and build.

Источник: https://www.amazon.jobs/en/teams/seller-support

Amazon (company)

American multinational technology company

For other companies, see Amazon (disambiguation) § Organizations.

Amazon logo.svg

Logo since 2000

Amazon Spheres 05.jpg

The Amazon Spheres, part of the Amazon headquarters in Seattle, U.S.

Trade name

Amazon
FormerlyCadabra, Inc. (1994–1995)
TypePublic

Traded as

ISINUS0231351067
Industry
FoundedJuly 5, 1994; 27 years ago (1994-07-05)
Bellevue, Washington, U.S.
FounderJeff Bezos
Headquarters

Seattle, Washington

,

U.S.

Area served

Worldwide

Key people

Products
Services
RevenueIncreaseUS$386.064 billion (2020)

Operating income

IncreaseUS$22.9 billion (2020)

Net income

IncreaseUS$21.331 billion (2020)
Total assetsIncreaseUS$321.2 billion (2020)
Total equityIncreaseUS$93.404 billion (2020)
OwnerJeff Bezos (14.0% voting power, 10.6% economic interest)[1]

Number of employees

Increase 1,468,000 (Sept. 2021)[2][3]
U.S.: 810,000 (Oct. 2020)
Subsidiaries
Websiteamazon.com
Footnotes / references
[4][5]

Amazon.com, Inc.[6] (AM-ə-zon) is an American multinationaltechnologycompany which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google (Alphabet), Apple, Meta (Facebook), and Microsoft.[7][8][9][10] The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.[11][12]

Jeff Bezos founded Amazon from his garage in Bellevue, Washington,[13] on July 5, 1994. It started as an online marketplace for books but expanded to sell electronics, software, video games, apparel, furniture, food, toys, and jewelry. In 2015, Amazon surpassed Walmart as the most valuable retailer in the United States by market capitalization.[14] In August 2017, Amazon acquired Whole Foods Market for US$13.4 billion, which substantially increased its footprint as a physical retailer.[15] In 2018, its two-day delivery service, Amazon Prime, surpassed 100 million subscribers worldwide.[16]

Amazon is known for its disruption of well-established industries through technological innovation and mass scale.[17][18][19] It is the world's largest online marketplace, AI assistant provider, live-streaming platform and cloud computing platform[20] as measured by revenue and market capitalization.[21] Amazon is the largest Internet company by revenue in the world.[22] It is the second-largest private employer in the United States[23] and one of the world's most valuable companies. As of 2020[update], Amazon has the highest global brand valuation.[24]

Amazon distributes a variety of downloadable and streaming content through its Amazon Prime Video, Amazon Music, Twitch, and Audible subsidiaries. Amazon also has a publishing arm, Amazon Publishing, film and television studio Amazon Studios, and a cloud computing subsidiary, Amazon Web Services. It produces consumer electronics including Kindlee-readers, Firetablets, Fire TV, and Echo devices. Its acquisitions over the years include Zoox, Ring, Twitch, Whole Foods Market, and IMDb. Amazon is currently in the process of purchasing film and television studio, Metro-Goldwyn-Mayer.

Amazon has been criticized for practices including technological surveillance overreach,[25] a hyper-competitive and demanding work culture,[26]tax avoidance,[27] and anti-competitive behavior.[28][29]

History

Further information: History of Amazon

The company's largest campus outside the United States was inaugurated in Hyderabad, India in September 2019.

Jeff Bezos founded Amazon in July 1994, choosing Seattle because of technical talent as Microsoft is located there.[30]Mackenzie Scott played a big role in the founding of Amazon and drove across the country with Jeff to start it. After Scott graduated, she applied to work for D. E. Shaw & Co., a quantitative hedge fund in New York City, as a research associate to "pay the bills while working on her novels".[31][32] She was interviewed by Jeff Bezos, who was then a vice-president at the firm. The interview was her first meeting with him.[33][31]

In May 1997, Amazon went public. It began selling music and videos in 1998, at which time it began operations internationally by acquiring online sellers of books in United Kingdom and Germany. The following year, Amazon began selling items including video games, consumer electronics, home improvement items, software, games, and toys.

In 2002, Amazon launched Amazon Web Services (AWS), which provided data on website popularity, Internet traffic patterns and other statistics for marketers and developers. In 2006, Amazon grew its AWS portfolio when Elastic Compute Cloud (EC2), which rents computer processing power as well as Simple Storage Service (S3), that rents data storage via the Internet, were made available. That same year, Amazon started Fulfillment by Amazon which managed the inventory of individuals and small companies selling their belongings through the company internet site. In 2012, Amazon bought Kiva Systems to automate its inventory-management business, purchasing Whole Foods Market supermarket chain five years later in 2017.[34]

On February 2, 2021, Amazon announced that Jeff Bezos would be stepping down as CEO and transition to Executive Chair of Amazon's board in Q3 of 2021. Andy Jassy, who is currently CEO of AWS, will succeed Bezos as CEO of the company.[35][36]

Board of directors

As of September 2020[update], the board of directors is:[37]

  • Jeff Bezos, Executive Chairman, Amazon.com, Inc.
  • Andy Jassy, President and CEO, Amazon.com, Inc.
  • Keith B. Alexander, CEO, IronNet Cybersecurity, former NSA Director
  • Rosalind Brewer, Group President, and COO, Starbucks
  • Jamie Gorelick, partner, Wilmer Cutler Pickering Hale and Dorr
  • Daniel P. Huttenlocher, Dean of the Schwarzman College of Computing at the Massachusetts Institute of Technology
  • Judy McGrath, former CEO, MTV Networks
  • Indra Nooyi, former CEO, PepsiCo
  • Jon Rubinstein, former chairman, and former CEO, Palm, Inc.
  • Thomas O. Ryder, former chairman, and former CEO, Reader's Digest Association
  • Patty Stonesifer, President, and CEO, Martha's Table
  • Wendell P. Weeks, chairman, President, and CEO, Corning Inc.

Merchant partnerships

In 2000, U.S. toy retailer Toys "R" Us entered into a 10-year agreement with Amazon, valued at $50 million per year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys & Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on the service in categories that Toys "R" Us had been granted exclusivity. In 2006, a court ruled in favor of Toys "R" Us, giving it the right to unwind its agreement with Amazon and establish its own independent e-commerce website. The company was later awarded $51 million in damages.[38][39][40]

In 2001, Amazon entered into a similar agreement with Borders Group, under which Amazon would comanage Borders.com as a co-branded service.[41] Borders pulled out of the arrangement in 2007, with plans to also launch its own online store.[42]

On October 18, 2011, Amazon.com announced a partnership with DC Comics for the exclusive digital rights to many popular comics, including Superman, Batman, Green Lantern, The Sandman, and Watchmen. The partnership has caused well-known bookstores like Barnes & Noble to remove these titles from their shelves.[43]

In November 2013, Amazon announced a partnership with the United States Postal Service to begin delivering orders on Sundays. The service, included in Amazon's standard shipping rates, initiated in metropolitan areas of Los Angeles and New York because of the high-volume and inability to deliver in a timely way, with plans to expand into Dallas, Houston, New Orleans and Phoenix by 2014.[44]

In June 2017, Nike agreed to sell products through Amazon in exchange for better policing of counterfeit goods.[45][46] This proved unsuccessful and Nike withdrew from the partnership in November 2019.[46][47] Companies including Ikea and Birkenstock also stopped selling through Amazon around the same time, citing similar frustrations over business practices and counterfeit goods.[48]

As of October 11, 2017[update], AmazonFresh sold a range of Booths branded products for home delivery in selected areas.[49]

In September 2017, Amazon ventured with one of its sellers JV Appario Retail owned by Patni Group which has recorded a total income of US$ 104.44 million (₹ 759 crore) in financial year 2017/2018.[50]

In November 2018, Amazon reached an agreement with Apple Inc. to sell selected products through the service, via the company and selected Apple Authorized Resellers. As a result of this partnership, only Apple Authorized Resellers may sell Apple products on Amazon effective January 4, 2019.[51][52]

Logistics

Amazon uses many different transportation services to deliver packages. Amazon-branded services include:

  • Amazon Air, a cargo airline for bulk transport, with last mile delivery handled either by Amazon Flex, Amazon Logistics, or the United States Postal Service.
  • Amazon Flex, a smartphone app that enables individuals to act as independent contractors, delivering packages to customers from personal vehicles without uniforms. Deliveries include one or two hour Prime Now, same or next day Amazon Fresh groceries, and standard Amazon.com orders, in addition to orders from local stores that contract with Amazon.[53]
  • Amazon Logistics, in which Amazon contracts with small businesses (which it calls "Delivery Service Partners") to perform deliveries to customers. Each business has a fleet of approximately 20–40 Amazon-branded vans, and employees of the contractors wear Amazon uniforms. As of December 2020, it operates in the United States, Canada, Italy, Germany, Spain, and the United Kingdom.[54]
  • Amazon Prime Air is an experimental drone delivery service.

Amazon directly employs people to work at its warehouses, bulk distribution centers, staffed "Amazon Hub Locker+" locations, and delivery stations where drivers pick up packages. As of December 2020, it is not hiring delivery drivers as employees.[55]

Rakuten Intelligence estimated that in 2020 in the United States, the proportion of last-mile deliveries was 56% by Amazon's directly contracted services (mostly in urban areas), 30% by the United States Postal Service (mostly in rural areas), and 14% by UPS.[56] In April 2021, Amazon reported to investors it had increased its in-house delivery capacity by 50% in the last 12 months (which included the first year of the COVID-19 pandemic in the United States).[57]

Products and services

Main article: List of Amazon products and services

Amazon.com's product lines available at its website include several media (books, DVDs, music CDs, videotapes and software), apparel, baby products, consumer electronics, beauty products, gourmet food, groceries, health and personal-care items, industrial & scientific supplies, kitchen items, jewelry, watches, lawn and garden items, musical instruments, sporting goods, tools, automotive items and toys & games.[citation needed] In August 2019, Amazon applied to have a liquor store in San Francisco, CA as a means to ship beer and alcohol within the city.[58] Amazon has separate retail websites for some countries and also offers international shipping of some of its products to certain other countries.[59] In November 2020, the company started an online delivery service dedicated to prescription drugs. The service provides discounts up to 80% for generic drugs and up to 40% for branded drugs for Prime subscribe users. The products can be purchased on the company's website or at over 50,000 bricks-and-mortar pharmacies in the United States.[60]

Amazon.com has a number of products and services available, including:

In September 2021, Amazon announced the launch of Astro, its first household robot, powered by its Alexa smart home technology. This can be remote-controlled when not at home, to check on pets, people, or home security. It will send owners a notification if it detects something unusual.[62]

Subsidiaries

See also: List of Amazon locations

Amazon owns over 40 subsidiaries, including Audible, Diapers.com, Goodreads, IMDb, Kiva Systems (now Amazon Robotics), Shopbop, Teachstreet, Twitch and Zappos.[63]

A9.com

A9.com, a company focused on researching and building innovative technology, has been a subsidiary since 2003.[64]

Amazon Maritime

Amazon Maritime, Inc. holds a Federal Maritime Commission license to operate as a non-vessel-owning common carrier (NVOCC), which enables the company to manage its own shipments from China into the United States.[65]

Annapurna Labs

In January 2015, Amazon Web Services acquired Annapurna Labs, an Israel-based microelectronics company reputedly for US$350–370M.[66][67][68]

Audible.com

Audible.com is a seller and producer of spoken audio entertainment, information and educational programming on the Internet. Audible sells digital audiobooks, radio and television programs and audio versions of magazines and newspapers. Through its production arm, Audible Studios, Audible has also become the world's largest producer of downloadable audiobooks. On January 31, 2008, Amazon announced it would buy Audible for about $300 million. The deal closed in March 2008 and Audible became a subsidiary of Amazon.[69]

Beijing Century Joyo Courier Services

Beijing Century Joyo Courier Services is a subsidiary of Amazon and it applied for a freight forwarding license with the US Maritime Commission. Amazon is also building out its logistics in trucking and air freight to potentially compete with UPS and FedEx.[70][71]

Brilliance Audio

Brilliance Audio is an audiobook publisher founded in 1984 by Michael Snodgrass in Grand Haven, Michigan.[72] The company produced its first 8 audio titles in 1985.[72] The company was purchased by Amazon in 2007 for an undisclosed amount.[73][74] At the time of the acquisition, Brilliance was producing 12–15 new titles a month.[74] It operates as an independent company within Amazon.

In 1984, Brilliance Audio invented a technique for recording twice as much on the same cassette.[75] The technique involved recording on each of the two channels of each stereo track.[75] It has been credited with revolutionizing the burgeoning audiobook market in the mid-1980s since it made unabridged books affordable.[75]

ComiXology

ComiXology is a cloud-based digital comics platform with over 200 million comic downloads as of September 2013[update]. It offers a selection of more than 40,000 comic books and graphic novels across Android, iOS, Fire OS and Windows 8 devices and over a web browser. Amazon bought the company in April 2014.[76]

CreateSpace

CreateSpace, which offers self-publishing services for independent content creators, publishers, film studios, and music labels, became a subsidiary in 2009.[77][78]

Goodreads

Main article: Goodreads

Goodreads is a "social cataloging" website founded in December 2006 and launched in January 2007 by Otis Chandler, a software engineer, and entrepreneur, and Elizabeth Khuri. The website allows individuals to freely search Goodreads' extensive user-populated database of books, annotations, and reviews. Users can sign up and register books to generate library catalogs and reading lists. They can also create their own groups of book suggestions and discussions. In December 2007, the site had over 650,000 members and over 10 million books had been added. Amazon bought the company in March 2013.[79]

Health Navigator

In October 2019, Amazon finalized the acquisition of Health Navigator, a startup developing APIs for online health services. The startup will form part of Amazon Care, which is the company's employee healthcare service. This follows the 2018 purchase of PillPack for under $1 billion, which has also been included into Amazon Care.[80]

Junglee

Junglee is a former online shopping service provided by Amazon that enabled customers to search for products from online and offline retailers in India. Junglee started off as a virtual database that was used to extract information from the Internet and deliver it to enterprise applications. As it progressed, Junglee started to use its database technology to create a single window marketplace on the Internet by making every item from every supplier available for purchase. Web shoppers could locate, compare and transact millions of products from across the Internet shopping mall through one window.[81]

Amazon acquired Junglee in 1998, and the website Junglee.com was launched in India in February 2012[82] as a comparison-shopping website. It curated and enabled searching for a diverse variety of products such as clothing, electronics, toys, jewelry and video games, among others, across thousands of online and offline sellers. Millions of products are browsable, the client selects a price, and then they are directed to a seller. In November 2017, Amazon closed down Junglee.com and the former domain currently redirects to Amazon India.[83]

Kuiper Systems

Main article: Kuiper Systems

Kuiper Systems LLC, is a subsidiary of Amazon, set up to deploy a broadbandsatellite internet constellation with an announced 3,236 Low Earth orbitsatellites to provide satellite based Internet connectivity.[84][85][86]

Lab126

Main article: Amazon Lab126

Lab126, developers of integrated consumer electronics such as the Kindle, became a subsidiary in 2004.[87]

Ring

Main article: Ring Inc.

Ring is a home automation company founded by Jamie Siminoff in 2013. It is primarily known for its WiFi powered smart doorbells, but manufactures other devices such as security cameras. Amazon bought Ring for US$1 billion in 2018.[88]

Shelfari

Shelfari was a social cataloging website for books. Shelfari users built virtual bookshelves of the titles which they owned or had read and they could rate, review, tag and discuss their books. Users could also create groups that other members could join, create discussions and talk about books, or other topics. Recommendations could be sent to friends on the site for what books to read. Amazon bought the company in August 2008.[79] Shelfari continued to function as an independent book social network within the Amazon until January 2016, when Amazon announced that it would be merging Shelfari with Goodreads and closing down Shelfari.[89][90]

Souq

Main article: Souq.com

Souq.com was the largest e-commerce platform in the Arab world. The company launched in 2005 in Dubai, United Arab Emirates and served multiple areas across the Middle East.[91] On March 28 2017, Amazon acquired Souq.com for $580 million.[92] The company was re-branded as Amazon and its infrastructure was used to expand Amazon's online platform in the Middle East.[93]

Twitch

Main article: Twitch (service)

Twitch is a live streaming platform for video, primarily oriented towards video gaming content. The service was first established as a spin-off of a general-interest streaming service known as Justin.tv. Its prominence was eclipsed by that of Twitch, and Justin.tv was eventually shut down by its parent company in August 2014 in order to focus exclusively on Twitch.[94] Later that month, Twitch was acquired by Amazon for $970 million.[95] Through Twitch, Amazon also owns Curse, Inc., an operator of video gaming communities and a provider of VoIP services for gaming.[96] Since the acquisition, Twitch began to sell games directly through the platform,[97] and began offering special features for Amazon Prime subscribers.[98]

The site's rapid growth had been boosted primarily by the prominence of major esports competitions on the service, leading GameSpot senior esports editor Rod Breslau to have described the service as "the ESPN of esports".[99] As of 2015[update], the service had over 1.5 million broadcasters and 100 million monthly viewers.[100]

On August 10, 2020, Amazon announced the rebranding of Twitch Prime, the live-streaming site, renaming it Prime Gaming in another attempt to crack the video game market after failing a big-budget game effort. With Twitch Prime, users will be given a free subscription to Twitch, with free games from small studios and discounts for larger titles like Grand Theft Auto and League of Legends.[101]

On November 2, 2020, Twitch announced a virtual flagship conference and named it GlitchCon instead of TwitchCon to be held on November 14. The main aim of the conference will be to bring its numerous, disparate communities of streamers and fans together where they can be real life confidants.[102]

Whole Foods Market

Whole Foods Market is an American supermarketchain exclusively featuring foods without artificial preservatives, colors, flavors, sweeteners, and hydrogenated fats.[103]

Amazon acquired Whole Foods for $13.7 billion in August 2017.[104][105][15]

Other

Amazon also has investments in renewable energy and plans to expend its position into the Canadian market through an investment in a new plant in Alberta.[106]

Supply chain

Amazon first launched its distribution network in 1997 with two fulfillment centers in Seattle and New Castle, Delaware. Amazon has several types of distribution facilities consisting of crossdock centers, fulfillment centers, sortation centers, delivery stations, Prime now hubs, and Prime air hubs. There are 75 fulfillment centers and 25 sortation centers with over 125,000 employees.[107][108] Employees are responsible for five basic tasks: unpacking and inspecting incoming goods; placing goods in storage and recording their location; picking goods from their computer recorded locations to make up an individual shipment; sorting and packing orders; and shipping. A computer that records the location of goods and maps out routes for pickers plays a key role: employees carry hand-held computers which communicate with the central computer and monitor their rate of progress. Some warehouses are partially automated with systems built by Amazon Robotics.

Website

Amazon.com-Logo.svg

Logo since January 2000

Screenshot

Amazon.com screenshot.jpeg

Homepage

Type of site

E-commerce
Available in
  • Arabic
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Spanish
  • Swedish
  • Turkish
OwnerAmazon
URLamazon.com (original U.S. site)
CommercialYes
RegistrationOptional
Launched1995; 26 years ago (1995)
Current statusActive
Written inC++ and Java
[109]

The domain amazon.com attracted at least 615 million visitors annually by 2008;[110] by the beginning of 2016, over 130 million customers were visiting the U.S. website each month.[111] The company has invested heavily in a massive amount of server capacity for its website, especially to handle the excessive traffic during the Christmas holiday season.[112] According to Alexa Internet rankings, amazon.com is the third most popular website in the United States and the 11th most popular website worldwide.[113]

Results generated by Amazon's search engine are partly determined by promotional fees.[114] The company's localized storefronts, which differ in selection and prices, are differentiated by top-level domain and country code:

Amazon Marketplaces worldwide in 2021.jpg
RegionCountryDomain nameSince
Africa Egyptamazon.egSeptember 2021
Americas Brazilamazon.com.brDecember 2012
Canadaamazon.caJune 2002
Mexicoamazon.com.mxAugust 2013
United Statesamazon.comJuly 1995
Asia Chinaamazon.cnSeptember 2004
Indiaamazon.inJune 2013
Japanamazon.co.jpNovember 2000
Singaporeamazon.sgJuly 2017
United Arab Emiratesamazon.aeMay 2019
Saudi Arabiaamazon.saJune 2020
Europe Franceamazon.frAugust 2000
Germanyamazon.deOctober 1998
Italyamazon.itNovember 2010
Netherlandsamazon.nlNovember 2014
Polandamazon.plMarch 2021
Spainamazon.esSeptember 2011
Swedenamazon.seOctober 2020
Turkeyamazon.com.trSeptember 2018
United Kingdomamazon.co.ukOctober 1998
OceaniaAustraliaamazon.com.auNovember 2017

Reviews

See also: Criticism of Amazon § Amazon reviews

Amazon allows users to submit reviews to the web page of each product. Reviewers must rate the product on a rating scale from one to five stars. Amazon provides a badging option for reviewers which indicate the real name of the reviewer (based on confirmation of a credit card account) or which indicate that the reviewer is one of the top reviewers by popularity. As of December 16, 2020, Amazon removed the ability of sellers and customers to comment on product reviews and purged their websites of all posted product review comments. In an email to sellers Amazon gave its rationale for removing this feature: "... the comments feature on customer reviews was rarely used." The remaining review response options are to indicate whether the reader finds the review helpful or to report that it violates Amazon policies (abuse). If a review is given enough "helpful" hits, it appears on the front page of the product. In 2010, Amazon was reported as being the largest single source of Internet consumer reviews.[115]

When publishers asked Bezos why Amazon would publish negative reviews, he defended the practice by claiming that Amazon.com was "taking a different approach ... we want to make every book available—the good, the bad and the ugly ... to let truth loose".[116]

There have been cases of positive reviews being written and posted by public relations companies on behalf of their clients[117] and instances of writers using pseudonyms to leave negative reviews of their rivals' works.

Content search

"Search Inside the Book" is a feature which allows customers to search for keywords in the full text of many books in the catalog.[118][119] The feature started with 120,000 titles (or 33 million pages of text) on October 23, 2003.[120]

Third-party sellers

Amazon derives many of its sales (around 40% in 2008) from third-party sellers who sell products on Amazon.[121] Associates receive a commission for referring customers to Amazon by placing links to Amazon on their websites if the referral results in a sale. Worldwide, Amazon has "over 900,000 members" in its affiliate programs.[122] In the middle of 2014, the Amazon Affiliate Program is used by 1.2% of all websites and it is the second most popular advertising network after Google Ads.[123] It is frequently used by websites and non-profits to provide a way for supporters to earn them a commission.[124]

Associates can access the Amazon catalog directly on their websites by using the Amazon Web Services (AWS) XML service. A new affiliate product, aStore, allows Associates to embed a subset of Amazon products within another website, or linked to another website. In June 2010, Amazon Seller Product Suggestions was launched (rumored to be internally called "Project Genesis") to provide more transparency to sellers by recommending specific products to third-party sellers to sell on Amazon. Products suggested are based on customers' browsing history.[125] In 2019, Amazon launched a bigger local online store in Singapore to expand its product selection in the face of intensifying competition with competitors in the region.[126]

In July 2019 the 3rd U.S. City Court of Appeals in Philadelphia ruled that Amazon can be held accountable for faulty third-party sales.[127] The decision ran counter to a past lower court ruling that had favored Amazon. Heather Oberdorf had sued the company in 2016 over a dog leash that snapped, causing permanent loss of vision in one eye. If upheld, the decision would expose Amazon and similar platform businesses to strict liability lawsuits for defective products, which represents a major change in the law.[128] The panel sent the case back to the lower court, to decide whether the leash was actually defective.[129]

Amazon sales rank

The Amazon sales rank (ASR) provides an indication of the popularity of a product sold on any Amazon locale. It is a relative indicator of popularity that is updated hourly. Effectively, it is a "best sellers list" for the millions of products stocked by Amazon.[130] While the ASR has no direct effect on the sales of a product, it is used by Amazon to determine which products to include in its bestsellers lists.[130] Products that appear in these lists enjoy additional exposure on the Amazon website and this may lead to an increase in sales. In particular, products that experience large jumps (up or down) in their sales ranks may be included within Amazon's lists of "movers and shakers"; such a listing provides additional exposure that might lead to an increase in sales.[131] For competitive reasons, Amazon does not release actual sales figures to the public. However, Amazon has now begun to release point of sale data via the Nielsen BookScan service to verified authors.[132] While the ASR has been the source of much speculation by publishers, manufacturers, and marketers, Amazon itself does not release the details of its sales rank calculation algorithm. Some companies have analyzed Amazon sales data to generate sales estimates based on the ASR,[133] though Amazon states:

Please keep in mind that our sales rank figures are simply meant to be a guide of general interest for the customer and not definitive sales information for publishers—we assume you have this information regularly from your distribution sources

— Amazon.com Help[134]

Multi-level sales strategy

Amazon employs a multi-level e-commerce strategy. Amazon started by focusing on business-to-consumer relationships between itself and its customers and business-to-business relationships between itself and its suppliers and then moved to facilitate customer-to-customer with the Amazon marketplace which acts as an intermediary to facilitate transactions. The company lets anyone sell nearly anything using its platform. In addition to an affiliate program that lets anyone post Amazon links and earn a commission on click-through sales, there is now a program which lets those affiliates build entire websites based on Amazon's platform.[135]

Some other large e-commerce sellers use Amazon to sell their products in addition to selling them through their own websites. The sales are processed through Amazon.com and end up at individual sellers for processing and order fulfillment and Amazon leases space for these retailers. Small sellers of used and new goods go to Amazon Marketplace to offer goods at a fixed price.[136]

In November 2015, Amazon opened a physical Amazon Books store in University Village in Seattle. The store is 5,500 square feet and prices for all products match those on its website.[137] Amazon will open its tenth physical book store in 2017;[138] media speculation suggests Amazon plans to eventually roll out 300 to 400 bookstores around the country.[137]

In June 2018, it was reported that Amazon planned to open brick and mortar bookstores in Germany.[139]

In September 2020, Amazon launched Luxury Stores on its mobile app, where Oscar de la Renta become the first and only label to partner with the firm.[140]

Finances

Amazon.com is primarily a retail site with a sales revenue model; Amazon takes a small percentage of the sale price of each item that is sold through its website while also allowing companies to advertise their products by paying to be listed as featured products.[141] As of 2018[update], Amazon.com is ranked 8th on the Fortune 500 rankings of the largest United States corporations by total revenue.[142]

For the fiscal year 2018, Amazon reported earnings of US$10.07 billion, with an annual revenue of US$232.887 billion, an increase of 30.9% over the previous fiscal cycle. Since 2007 sales increased from 14.835 billion to 232.887 billion, thanks to continued business expansion.[143]

Amazon's market capitalization went over US$1 trillion again in early February 2020 after the announcement of the fourth quarter 2019 results.[144]

Year Revenue[145]
in mil. USD$
Net income
in mil. USD$
Total Assets
in mil. USD$
Employees
1998 610
1999 1,639
2000 2,761
2001 3,122
2002 3,932
2003[146]5,263 35 2,162
2004[147]6,921 588 3,248
2005[148]8,490 359 3,696
2006[149]10,711 190 4,363
2007[150]14,835 476 6,485 17,000
2008[151]19,166 645 8,314 20,700
2009[152]24,509 902 13,813 24,300
2010[153]34,204 1,152 18,797 33,700
2011[154]48,077 631 25,278 56,200
2012[155]61,093 −39 32,555 88,400
2013[156]74,452 274 40,159 117,300
2014[157]88,988 −241 54,505 154,100
2015[158]107,006 596 64,747 230,800
2016[159]135,987 2,371 83,402 341,400
2017[160]177,866 3,033 131,310 566,000
2018[161]232,887 10,073 162,648 647,500
2019[162]280,522 11,588 225,248 798,000
2020[163]386,064 21,331 321,195 1,298,000

Controversies

Since its founding, the company has attracted criticism and controversy for its actions, including: supplying law enforcement with facial recognition surveillance tools;[164] forming cloud computing partnerships with the CIA;[165] leading customers away from bookshops;[166] adversely impacting the environment;[167] placing a low priority on warehouse conditions for workers; actively opposing unionization efforts;[168] remotely deleting content purchased by Amazon Kindle users; taking public subsidies; seeking to patent its 1-Click technology; engaging in anti-competitive actions and price discrimination;[28][29] and reclassifying LGBT books as adult content.[169][170] Criticism has also concerned various decisions over whether to censor or publish content such as the WikiLeaks website, works containing libel and material facilitating dogfight, cockfight, or pedophile activities. In December 2011, Amazon faced a backlash from small businesses for running a one-day deal to promote its new Price Check app. Shoppers who used the app to check prices in a brick-and-mortar store were offered a 5% discount to purchase the same item from Amazon.[171] Companies like Groupon, eBay and Taap.it countered Amazon's promotion by offering $10 off from their products.[172][173]

The company has also faced accusations of putting undue pressure on suppliers to maintain and extend its profitability. One effort to squeeze the most vulnerable book publishers was known within the company as the Gazelle Project, after Bezos suggested, according to Brad Stone, "that Amazon should approach these small publishers the way a cheetah would pursue a sickly gazelle."[114] In July 2014, the Federal Trade Commission launched a lawsuit against the company alleging it was promoting in-app purchases to children, which were being transacted without parental consent.[174] In 2019, Amazon banned selling skin-lightening and racist products that might affect the consumer's health.[175]

Environmental impact

In 2018, Amazon emitted 44.4 million metric tons of CO2.[176]

In September 2019, Amazon workers organized a walk-out as part of the Global Climate Strike.[177][178] An internal group called Amazon Employees for Climate Justice said over 1,800 employees in 25 cities and 14 countries committed to participating in the action to protest Amazon's environmental impact and inaction to climate change.[177] This group of workers petitioned Jeff Bezos and Amazon with three specific demands: to stop donating to politicians and lobbyists that deny climate change, to stop working with fossil fuel companies to accelerate oil and gas extraction, and to achieve zero carbon emissions by 2030.[179][178]

Amazon has introduced the Shipment Zero program, however Shipment Zero has only committed to reducing 50% of its shipments to net zero by 2030. Also, even that 50% does not necessarily mean a decrease in emissions compared to current levels given Amazon's rate of growth in orders.[180]

That said, Amazon's CEO has also signed the Climate Pledge, in which Amazon would meet the Paris climate agreement goals 10 years ahead of schedule, and would be carbon-neutral by 2040. Besides this pledge, it also ordered 100 000 electric delivery trucks from Rivian.[181] In September 2021, signatories of Amazon Environmental Pledge reached 200. [182] According to the report, signatories of pledge are from 16 countries, 25 industries. [183]

Amazon funds both climate denial groups including the Competitive Enterprise Institute and politicians denying climate change including Jim Inhofe.[184][185]

In November 2018, a community action group opposed the construction permit delivered to Goodman Group for the construction of a 160,000 square metres (1,700,000 sq ft) logistics platform Amazon will operate at Lyon–Saint-Exupéry Airport. In February 2019, Étienne Tête filed a request on behalf of a second regional community action group asking the administrative court to decide whether the platform served a sufficiently important public interest to justify its environmental impact. Construction has been suspended while these matters are decided.[167]

Amazon considered making an option for Prime customers to have packages delivered at the most efficient and environmentally-friendly time (allowing the company to combine shipments with the same destination) but decided against it out of fear customers might reduce purchases.[186] Since 2019, the company has instead offered customers an "Amazon Day" option, where all orders are delivered on the same day, emphasizing customer convenience, and it occasionally offers Prime customers credits in return for selecting slower and less expensive shipping options.[186]

The Solimo Strategy

In October 2021, based on several leaked internal documents, Reuters reported[187] that Amazon systematically harvested and studied data about their sellers' products' market performance, and used those data to identify lucrative markets and ultimately launch Amazon's own replacement products in India. The data included information about returns, the sizing of clothing down to the neck circumference and sleeve length, and the volume of product views on their website. Rivals' market performance data are not available to Amazon's sellers. The strategy also involved tweaking the search results to favor Amazon's own knock-off products. The Solimo Strategy's impact had a reach well beyond India: hundreds of Solimo branded household items, from multivitamins to coffee pods, are available in the US. One of the victims of the Solimo Strategy is the clothing brand John Miller, owned by India's 'retail king' Kishore Biyani.

Selling counterfeit, unsafe and discarded items

The selling of counterfeit products by Amazon has attracted widespread notice, with both purchases marked as being fulfilled by third parties and those shipped directly from Amazon warehouses being found to be counterfeit. This has included some products sold directly by Amazon itself and marked as "ships from and sold by Amazon.com".[188] Counterfeit charging cables sold on Amazon as purported Apple products have been found to be a fire hazard.[189][190] Such counterfeits have included a wide array of products, from big ticket items to every day items such as tweezers, gloves,[191] and umbrellas.[192] More recently, this has spread to Amazon's newer grocery services.[193] Counterfeiting was reported to be especially a problem for artists and small businesses whose products were being rapidly copied for sale on the site.[194]

One Amazon business practice that encourages counterfeiting is that, by default, seller accounts on Amazon are set to use "commingled inventory". With this practice, the goods that a seller sends to Amazon are mixed with those of the producer of the product and with those of all other sellers that supply what is supposed to be the same product.[195]

In June 2019, Buzzfeed reported that some products identified on the site as "Amazon's choice" were low quality, had a history of customer complaints, and exhibited evidence of product review manipulation.[196]

In August 2019, The Wall Street Journal reported that they had found more than 4,000 items for sale on Amazon's site that had been declared unsafe by federal agencies, had misleading labels, or had been banned by federal regulators.[197]

In the wake of the WSJ investigation, three U.S. senators – Richard Blumenthal, Ed Markey, and Bob Menendez – sent an open letter to Jeff Bezos demanding him to take action about the selling of unsafe items on the site. The letter said that "Unquestionably, Amazon is falling short of its commitment to keeping safe those consumers who use its massive platform."[198] The letter included a number of questions about the company's practices and gave Bezos a deadline to respond by September 29, 2019, saying "We call on you to immediately remove from the platform all the problematic products examined in the recent WSJ report; explain how you are going about this process; conduct a sweeping internal investigation of your enforcement and consumer safety policies; and institute changes that will continue to keep unsafe products off your platform."[198] Earlier in the same month, senators Blumenthal and Menendez had sent Bezos a letter about the Buzzfeed report.[198]

In December 2019, The Wall Street Journal reported that some people were literally retrieving trash out of dumpsters and selling it as new products on Amazon. The reporters ran an experiment and determined that it was easy for a seller to set up an account and sell cleaned up junk as new products. In addition to trash, sellers were obtaining inventory from clearance bins, thrift stores, and pawn shops.[199][200]

In August 2020, an appeals court in California ruled that Amazon can be held liable for unsafe products sold on its website. A Californian had bought a replacement laptop battery that caught fire and caused her to receive third-degree burns.[201]

Rigged search results

Reuters has reported[187] that Amazon has rigged its product search results to favor its own brand in India. According to the article, leaked internal strategy documents show that Amazon has systematically manipulated its search results such that Amazon's own brand products appear in the first three search results, leading customers to purchase those instead of other sellers' products on the platform. The company employed two tactics: search seeding and search sparkles. By search seeding Amazon boosted the rankings of its own branded goods. By search sparkles the company inserted promotions of their own brands into broad category searches.

Tax avoidance

Main article: Amazon tax

Amazon's tax affairs were investigated in China, Germany, Poland, South Korea, France, Japan, Ireland, Singapore, Luxembourg, Italy, Spain, United Kingdom, United States and Portugal.[202] According to a report released by Fair Tax Mark in 2019, Amazon is the worst offender of tax avoidance, having paid a 12% effective tax rate between 2010 and 2018, in contrast with 35% corporate tax rate in the US during the same period. Amazon countered that it had an 24% effective tax rate during the same period.[203]

Comments by Donald Trump and Bernie Sanders

In early 2018, President Donald Trump repeatedly criticized Amazon's use of the United States Postal Service and its prices for the delivery of packages, stating, "I am right about Amazon costing the United States Post Office massive amounts of money for being their Delivery Boy," Trump tweeted. "Amazon should pay these costs (plus) and not have them bourne [sic] by the American Taxpayer."[204] Amazon's shares fell by 6 percent as a result of Trump's comments. Shepard Smith of Fox News disputed Trump's claims and pointed to evidence that the USPS was offering below-market prices to all customers with no advantage to Amazon. However, analyst Tom Forte pointed to the fact that Amazon's payments to the USPS are not made public and that their contract has a reputation for being "a sweetheart deal".[205][206]

Throughout the summer of 2018, Vermont Senator Bernie Sanders criticized Amazon's wages and working conditions in a series of YouTube videos and media appearances. He also pointed to the fact that Amazon had paid no federal income tax in the previous year.[207] Sanders solicited stories from Amazon warehouse workers who felt exploited by the company.[208] One such story, by James Bloodworth, described the environment as akin to "a low-security prison" and stated that the company's culture used an Orwellian newspeak.[209] These reports cited a finding by New Food Economy that one third of fulfilment center workers in Arizona were on the Supplemental Nutrition Assistance Program (SNAP).[210] Responses by Amazon included incentives for employees to tweet positive stories and a statement which called the salary figures used by Sanders "inaccurate and misleading". The statement also charged that it was inappropriate for him to refer to SNAP as "food stamps".[208] On September 5, 2018, Sanders along with Ro Khanna introduced the Stop Bad Employers by Zeroing Out Subsidies (Stop BEZOS) Act aimed at Amazon and other alleged beneficiaries of corporate welfare such as Walmart, McDonald's and Uber.[211] Among the bill's supporters were Tucker Carlson of Fox News and Matt Taibbi who criticized himself and other journalists for not covering Amazon's contribution to wealth inequality earlier.[212][213]

On October 2, 2018, Amazon announced that its minimum wage for all American employees would be raised to $15 per hour. Sanders congratulated the company for making this decision.[214]

Opposition to trade unions

Main article: Amazon worker organization

A sticker expressing an anti-Amazon message is pictured on the back of a street sign in Seattle.

Amazon has opposed efforts by trade unions to organize in both the United States and the United Kingdom. In 2001, 850 employees in Seattle were laid off by Amazon.com after a unionization drive. The Washington Alliance of Technological Workers (WashTech) accused the company of violating union laws, and claimed Amazon managers subjected them to intimidation and heavy propaganda. Amazon denied any link between the unionization effort and layoffs.[215] Also in 2001, Amazon.co.uk hired a US management consultancy organization, The Burke Group, to assist in defeating a campaign by the Graphical, Paper and Media Union (GPMU, now part of Unite the Union) to achieve recognition in the Milton Keynes distribution depot. It was alleged that the company victimized or sacked four union members during the 2001 recognition drive and held a series of captive meetings with employees.[216]

An Amazon training video that was leaked in 2018 stated "We are not anti-union, but we are not neutral either. We do not believe unions are in the best interest of our customers or shareholders or most importantly, our associates."[217] Two years later, it was found that Whole Foods was using a heat map to track which stores had the highest levels of pro-union sentiment. Factors including racial diversity, proximity to other unions, poverty levels in the surrounding community and calls to the National Labor Relations Board were named as contributors to "unionization risk".[218]

In early 2020, an Amazon internal documents were leaked, it said that Whole Foods has been using an interactive heat map to monitor its 510 locations across the U.S. and assign each store a unionization risk score based on such criteria as employee loyalty, turnover rate and racial diversity. Data collected in the heat map suggest that stores with low racial and ethnic diversity, especially those located in poor communities, are more likely to unionize.[219][220]

National Labor Relations Board determined that Amazon illegally fired two employees in retaliation for efforts to organize workers.[221] In April 2021, after a majority of workers in Bessemer, Alabama voted against joining the Retail, Wholesale and Department Store Union, the union asked for a hearing with the NLRB to determine whether the company created "an atmosphere of confusion, coercion and/or fear of reprisals" ahead of the union vote.[222]

Working conditions

Former employees, current employees, the media, and politicians have criticized Amazon for poor working conditions at the company.[223][224][225] In 2011, it was publicized that workers had to carry out tasks in 100 °F (38 °C) heat at the Breinigsville, Pennsylvania warehouse. As a result of these inhumane conditions, employees became extremely uncomfortable and suffered from dehydration and collapse. Loading-bay doors were not opened to allow in fresh air because of concerns over theft.[226] Amazon's initial response was to pay for an ambulance to sit outside on call to cart away overheated employees.[226] The company eventually installed air conditioning at the warehouse.[227]

Some workers, "pickers", who travel the building with a trolley and a handheld scanner "picking" customer orders, can walk up to 15 miles (24 km) during their workday and if they fall behind on their targets, they can be reprimanded. The handheld scanners give real-time information to the employee on how quickly or slowly they are working; the scanners also serve to allow Team Leads and Area Managers to track the specific locations of employees and how much "idle time" they gain when not working.[228][229]

In a German television report broadcast in February 2013, journalists Diana Löbl and Peter Onneken conducted a covert investigation at the distribution center of Amazon in the town of Bad Hersfeld in the German state of Hessen. The report highlights the behavior of some of the security guards, themselves being employed by a third-party company, who apparently either had a neo-Nazi background or deliberately dressed in neo-Nazi apparel and who were intimidating foreign and temporary female workers at its distribution centers. The third-party security company involved was delisted by Amazon as a business contact shortly after that report.[230][231][232][233]

In March 2015, it was reported in The Verge that Amazon would be removing non-compete clauses of 18 months in length from its US employment contracts for hourly-paid workers, after criticism that it was acting unreasonably in preventing such employees from finding other work. Even short-term temporary workers have to sign contracts that prohibit them from working at any company where they would "directly or indirectly" support any good or service that competes with those they helped support at Amazon, for 18 months after leaving Amazon, even if they are fired or made redundant.[234][235]

A 2015 front-page article in The New York Times profiled several former Amazon employees[236] who together described a "bruising" workplace culture in which workers with illness or other personal crises were pushed out or unfairly evaluated.[14] Bezos responded by writing a Sunday memo to employees,[237] in which he disputed the Times's account of "shockingly callous management practices" that he said would never be tolerated at the company.[14]

In an effort to boost employee morale, on November 2, 2015, Amazon announced that it would be extending six weeks of paid leave for new mothers and fathers. This change includes birth parents and adoptive parents and can be applied in conjunction with existing maternity leave and medical leave for new mothers.[238]

In mid-2018, investigations by journalists and media outlets such as The Guardian reported poor working conditions at Amazon's fulfillment centers.[239][240] Later in 2018, another article exposed poor working conditions for Amazon's delivery drivers.[241]

In response to criticism that Amazon does not pay its workers a livable wage, Jeff Bezos announced beginning November 1, 2018, all US and UK Amazon employees will earn a $15 an hour minimum wage.[242] Amazon will also lobby to make $15 an hour the federal minimum wage.[243] At the same time, Amazon also eliminated stock awards and bonuses for hourly employees.[244]

On Black Friday 2018, Amazon warehouse workers in several European countries, including Italy, Germany, Spain and the United Kingdom, went on strike to protest inhumane working conditions and low pay.[245]

The Daily Beast reported in March 2019 that emergency services responded to 189 calls from 46 Amazon warehouses in 17 states between the years 2013 and 2018, all relating to suicidal employees. The workers attributed their mental breakdowns to employer-imposed social isolation, aggressive surveillance, and the hurried and dangerous working conditions at these fulfillment centers. One former employee told The Daily Beast "It's this isolating colony of hell where people having breakdowns is a regular occurrence."[246]

On July 15, 2019, during the onset of Amazon's Prime Day sale event, Amazon employees working in the United States and Germany went on strike in protest of unfair wages and poor working conditions.[247][248]

In March 2020, during the coronavirus outbreak when the government instructed companies to restrict social contact, Amazon's UK staff was forced to work overtime to meet the demand spiked by the disease. A GMB spokesperson said the company had put "profit before safety".[249] GMB has continued to raise concerns regarding "gruelling conditions, unrealistic productivity targets, surveillance, bogus self-employment and a refusal to recognise or engage with unions unless forced", calling for the UK government and safety regulators to take action to address these issues.[250]

In August 2019, the BBC reported on Amazon's Twitter ambassadors. Their constant support for and defense of Amazon and its practices have led many Twitter users to suspect that they are in fact bots, being used to dismiss the issues effecting Amazon workers.[251] In March 2021, a flurry of new ambassador accounts claiming to be employees defended the company against a unionization drive, in some cases making the false claim that there was no way to opt out of union dues. Amazon confirmed at least one was fake, and Twitter shut down several for violating its terms of use.[252]

In its 2020 statement to its US shareholders, Amazon stated that "we respect and support the Core Conventions of the International Labour Organization (ILO), the ILO Declaration on Fundamental Principles and Rights at Work, and the United Nations Universal Declaration of Human Rights". Operation of these Global Human Rights Principles has been "long-held at Amazon, and codifying them demonstrates our support for fundamental human rights and the dignity of workers everywhere we operate".[253]

On November 27, 2020, Amnesty International said, workers in working for Amazon have faced great health and safety risks since the start of the COVID-19 pandemic. On Black Friday, one of Amazon's busiest periods, the company failed to ensure key safety features in France, Poland, the United Kingdom and USA. Workers have been risking their health and lives to ensure essential goods are delivered to consumer doorsteps, helping Amazon achieve record profits.[254]

On January 6, 2021, Amazon said that it is planning to build 20,000 affordable houses by spending $2 billion in the regions where the major employments are located.[255]

On January 24, 2021, Amazon said that it was planning to open a pop-up clinic hosted in partnership with Virginia Mason Franciscan Health in Seattle in order to vaccinate 2,000 persons against COVID-19 on the first day.[256]

In February 2021, Amazon said that it was planning to put cameras in its delivery vehicles. Although many drivers were upset by this decision, Amazon said that the videos would only be sent in certain circumstances.[257]

Drivers have alleged they sometimes have to urinate and defecate in their vans as a result of pressure to meet quotas. This was denied in a tweet from the official Amazon News account saying: "You don't really believe the peeing in bottles thing, do you? If that were true, nobody would work for us." Amazon employees subsequently leaked an email to The Intercept[258] showing the company was aware its drivers were doing so. The email said: "This evening, an associate discovered human feces in an Amazon bag that was returned to station by a driver. This is the 3rd occasion in the last 2 months when bags have been returned to station with poop inside."[259] Amazon acknowledged the issue publicly after denying it at first.[260]

In July 2021, workers at the warehouse in New York City filed a complaint with the Occupational Safety and Health Administration which describes harsh 12 hour workdays with sweltering internal temperatures that resulted in fainting workers being carried out on stretchers. The complaint reads "internal temperature is too hot. We have no ventilation, dusty, dirty fans that spread debris into our lungs and eyes, are working at a non-stop pace and [we] are fainting out from heat exhaustion, getting nose bleeds from high blood pressure and feeling dizzy and nauseous." They add that many of the fans provided by the company don't work, water fountains often lack water and cooling systems are insufficient. Those filing the complaint are affiliated with the Amazon Labor Union group attempting to unionize the facility, which the company has been actively campaigning against. Similar conditions have been reported elsewhere, such as in Kent, Washington during the 2021 heat wave.[261][262]

Conflict of interest with the CIA and DOD

In 2013, Amazon secured a US$600 million contract with the CIA, which poses a potential conflict of interest involving the Bezos-owned The Washington Post and his newspaper's coverage of the CIA.[263] Kate Martin, director of the Center for National Security Studies, said, "It's a serious potential conflict of interest for a major newspaper like The Washington Post to have a contractual relationship with the government and the most secret part of the government."[264] This was later followed by a US$10 billion contract with the U.S. Department of Defense.[165]

Seattle head tax and houselessness services

In May 2018, Amazon threatened the Seattle City Council over an employee head tax proposal that would have funded houselessness services and low-income housing. The tax would have cost Amazon about $800 per employee, or 0.7% of their average salary.[265] In retaliation, Amazon paused construction on a new building, threatened to limit further investment in the city, and funded a repeal campaign. Although originally passed, the measure was soon repealed after an expensive repeal campaign spearheaded by Amazon.[266]

Nashville Operations Center of Excellence

The incentives given by the Metropolitan Council of Nashville and Davidson County to Amazon for their new Operations Center of Excellence in Nashville Yards, a site owned by developer Southwest Value Partners, have been controversial, including the decision by the Tennessee Department of Economic and Community Development to keep the full extent of the agreement secret.[267] The incentives include "$102 million in combined grants and tax credits for a scaled-down Amazon office building" as well as "a $65 million cash grant for capital expenditures" in exchange for the creation of 5,000 jobs over seven years.[267]

The Tennessee Coalition for Open Government called for more transparency.[267] Another local organization known as the People's Alliance for Transit, Housing, and Employment (PATHE) suggested no public money should be given to Amazon; instead, it should be spent on building more public housing for the working poor and the homeless and investing in more public transportation for Nashvillians.[268] Others suggested incentives to big corporations do not improve the local economy.[269]

In November 2018, the proposal to give Amazon $15 million in incentives was criticized by the Nashville Firefighters Union and the Nashville chapter of the Fraternal Order of Police,[270] who called it "corporate welfare."[271] In February 2019, another $15.2 million in infrastructure was approved by the council, although it was voted down by three council members, including Councilwoman Angie Henderson who dismissed it as "cronyism".[272]

Facial recognition technology and law enforcement

While Amazon has publicly opposed secret government surveillance, as revealed by Freedom of Information Act requests it has supplied facial recognition support to law enforcement in the form of the Rekognition technology and consulting services. Initial testing included the city of Orlando, Florida, and Washington County, Oregon. Amazon offered to connect Washington County with other Amazon government customers interested in Rekognition and a body camera manufacturer. These ventures are opposed by a coalition of civil rights groups with concern that they could lead to an expansion of surveillance and be prone to abuse. Specifically, it could automate the identification and tracking of anyone, particularly in the context of potential police body camera integration.[164][273][274] Because of the backlash, the city of Orlando publicly stated it will no longer use the technology, but may revisit this decision at a later date.[275]

Access to NHS data

The UK government awarded Amazon a contract that gives the company free access to information about healthcare published by the UK's National Health Service.[276] This will, for example, be used by Amazon's Alexa to answer medical questions, although Alexa also uses many other sources of information. The material, which excludes patient data, could also allow the company to make, advertise and sell its own products. The contract allows Amazon access to information on symptoms, causes and definitions of conditions, and "all related copyrightable content and data and other materials". Amazon can then create "new products, applications, cloud-based services and/or distributed software", which the NHS will not benefit from financially. The company can also share the information with third parties. The government said that allowing Alexa devices to offer expert health advice to users will reduce pressure on doctors and pharmacists.[277]

Collection of data and surveillance

On February 17, 2020, a Panorama documentary broadcast by the BBC in the UK highlighted the amount of data collected by the company and the move into surveillance causing concerns of politicians and regulators in the US and Europe.[278][279]

Antitrust complaints

On June 11, 2020, the European Union announced that it will be pressing charges against Amazon over its treatment of third-party e-commerce sellers.[280]

In July 2020, Amazon along with other tech giants Apple, Google and Meta were accused of maintaining harmful power and anti-competitive strategies to quash potential competitors in the market.[281] The CEOs of respective firms appeared in a teleconference on July 29, 2020, before the lawmakers of the U.S. House Antitrust Subcommittee.[282] In October 2020, the antitrust subcommittee of the U.S. House of Representatives released a report accusing Amazon of abusing a monopoly position in ecommerce to unfairly compete with sellers on its own platform.[283]

Anti-vaccination and non-scientific cancer 'cures'

Anti-vaccination and non evidence-based cancer 'cures' have routinely appeared high in Amazon's books and videos. This may be due to positive reviews posted by supporters of untested methods, or gaming of the algorithms by truther communities, rather than any intent on the company's part.[284][285]

Wired magazine found that Amazon Prime Video was full of 'pseudoscientific documentaries laden with conspiracy theories and pointing viewers towards unproven treatments'.[286]

U.S. Rep. Adam Schiff (D-Calif.) expressed concern that Amazon was “surfacing and recommending products and content that discourage parents from vaccinating their children.” Amazon subsequently removed five anti-vaccination documentaries.[287] Amazon also removed 12 books that unscientifically claimed bleach could cure conditions including malaria and childhood autism. This followed an NBC News report about parents who used it in a misguided attempt to reverse their children's autism.[288]

Response to COVID-19 pandemic

Hazard pay and overtime

Amazon introduced new policies to reward frontline workers for continuing to come into work during the crisis. One of these policies, announced on March 16, 2020, was a temporary $2-per-hour rise in pay. This policy expired in June 2020.[289] Amazon also announced a policy of unlimited, unpaid time off that lasted until April 30, 2020.[290]

Additional hiring as a result of pandemic

In response to the COVID-19 pandemic, Amazon introduced temporary restrictions on the sale of non-essential goods. In March 2020, it hired some 100,000 more staff in the US to help deal with essential items such as food and medical equipment. It also reported that it was so busy that it was unable to bring on board new customers and therefore had to have a waiting list. In April, the firm announced that it was going to hire up to 75,000 workers to help deal with increased demand.[291] In September 2020, the company announced it would hire an additional 100,000 workers in the United States and Canada.[292]

Employee protests during COVID-19

During the pandemic there have been protests by the Amazon workers at warehouses in the US, France, and Italy. The BBC reported that there were confirmed coronavirus cases in more than 50 locations.[291] The reason for the protests is the company policy to "run normal shifts" despite many positive cases of the virus.[293] According to the UNI Global Union, "Amazon cannot act like this is business as usual. We are facing a deadly virus that has already taken the lives of thousands of people and paralyzed the world's economy. If distribution centers are not safe for workers right now, they should be closed immediately."[293] In Spain, the company has faced legal complaints over its policies.[294] Despite workers at 19 warehouses in the US having tested positive for COVID-19, Amazon did not shut down warehouses, only doing so when forced by the government or because of protests. A group of US Senators wrote an open letter to Bezos in March 2020, expressing concerns about worker safety.[295]

An Amazon warehouse protest on March 30, 2020, in Staten Island led to its organizer, Christian Smalls, being fired. Amazon defended the decision by saying that Smalls was supposed to be in self-isolation at the time and leading the protest put its other workers at risk.[294] Smalls has called this response "ridiculous".[296] The New York state attorney general, Letitia James, is considering legal retaliation to the firing which she called "immoral and inhumane."[294] She also asked the National Labor Relations Board to investigate Smalls' firing. Smalls himself accuses the company of retaliating against him for organizing a protest.[296] At the Staten Island warehouse, one case of COVID-19 has been confirmed by Amazon; workers believe there are more, and say that the company has not cleaned the building, given them suitable protection, or informed them of potential cases.[295] Smalls added specifically that there are many workers there in risk categories, and the protest only demanded that the building be sanitized and the employees continue to be paid during that process.[296] Derrick Palmer, another worker at the Staten Island facility, told The Verge that Amazon quickly communicates through text and email when they need the staff to complete mandatory overtime, but have not been using this to tell people when a colleague has contracted the disease, instead waiting days and sending managers to speak to employees in person.[295] Amazon claim that the Staten Island protest only attracted 15 of the facility's 5,000 workers,[297] while other sources describe much larger crowds.[295]

On April 14, 2020, two Amazon employees were fired for "repeatedly violating internal policies", after they had circulated a petition about health risks for warehouse workers internally.[298]

On May 4, Amazon vice president Tim Bray resigned "in dismay" over the firing of whistle-blower employees who spoke out about the lack of COVID-19 protections, including shortages of face masks and failure to implement widespread temperature checks which were promised by the company. He said that the firings were "chickenshit" and "designed to create a climate of fear" in Amazon warehouses.[299]

In a Q1 2020 financial report, Jeff Bezos announced that Amazon expects to spend $4 billion or more (predicted operating profit for Q2) on COVID-19-related issues: personal protective equipment, higher wages for hourly teams, cleaning for facilities, and expanding Amazon's COVID-19 testing capabilities. These measures intend to improve the safety and well-being of hundreds of thousands of the company's employees.[300]

From the beginning of 2020 until September of the same year, the company declared that the total number of workers who had contracted the infection was 19,816.[301]

Closure in France

The SUD (trade unions) brought a court case against Amazon for unsafe working conditions. This resulted in a French district court (Nanterre) ruling on April 15, 2020, ordering the company to limit, under threat of a €1 million per day fine, its deliveries to certain essential items, including electronics, food, medical or hygienic products, and supplies for home improvement, animals, and offices.[302] Instead, Amazon immediately shut down its six warehouses in France, continuing to pay workers but limiting deliveries to items shipped from third-party sellers and warehouses outside of France.[303] The company said the €100,000 fine for each prohibited item shipped could result in billions of dollars in fines even with a small fraction of items misclassified.[304] After losing an appeal and coming to an agreement with labor unions for more pay and staggered schedules, the company reopened its French warehouses on May 19.[303]

Lobbying

Amazon lobbies the United States federal government and state governments on multiple issues such as the enforcement of sales taxes on online sales, transportation safety, privacy and data protection and intellectual property. According to regulatory filings, Amazon.com focuses its lobbying on the United States Congress, the Federal Communications Commission and the Federal Reserve. Amazon.com spent roughly $3.5 million, $5 million and $9.5 million on lobbying, in 2013, 2014 and 2015, respectively.[305]

Amazon.com was a corporate member of the American Legislative Exchange Council (ALEC) until it dropped membership following protests at its shareholders' meeting on May 24, 2012.[306]

In 2014, Amazon expanded its lobbying practices as it prepared to lobby the Federal Aviation Administration to approve its drone delivery program, hiring the Akin Gump Strauss Hauer & Feld lobbying firm in June.[307] Amazon and its lobbyists have visited with Federal Aviation Administration officials and aviation committees in Washington, D.C. to explain its plans to deliver packages.[308] In September 2020 this moved one step closer with the granting of a critical certificate by the FAA.[309]

In 2019 it spent $16.8m and had a team of 104 lobbyists, up from $14.4m and 103 lobbyists in 2018.[310]

See also

References

  1. ^2021 Proxy Statement
  2. ^https://www.bloomberg.com/profile/company/AMZN:US.
  3. ^Dastin, Jeffrey; Kaye, Danielle (July 30, 2021). "Amazon faces more than slowing sales growth: it needs more warehouses". Reuters. Retrieved September 27, 2021.
  4. ^"Amazon.com, Inc. 2020 Form 10-K Annual Report". U.S. Securities and Exchange Commission.
  5. ^"California Secretary of State Business Search". Secretary of State of California.
  6. ^"Amazon.com, Inc. - Form-10K". NASDAQ. December 31, 2018. Retrieved March 17, 2019.
  7. ^Lotz, Amanda. "'Big Tech' isn't one big monopoly – it's 5 companies all in different businesses". The Conversation. Retrieved May 16, 2019.
  8. ^"The Big Four of Technology". October 31, 2017. Retrieved May 16, 2019.
  9. ^Rivas, Teresa. "Ranking The Big Four Tech Stocks: Google Is No. 1, Apple Comes In Last". www.barrons.com. Retrieved May 16, 2019.
  10. ^"FANG Stocks News: Facebook, Amazon, Netflix And Google". Investor's Business Daily. September 15, 2020.
  11. ^Kantar. "Accelerated Growth Sees Amazon Crowned 2019's BrandZ™ Top 100 Most Valuable Global Brand". www.prnewswire.com. Retrieved May 25, 2020.
Источник: https://en.wikipedia.org/wiki/Amazon_(company)

Amazon seller contact number -

We're here to help you

If you are an existing Seller Central user who has not enabled Two-Step Verification, you will be prompted to activate Two-Step Verification the next time you log in to Seller Central. Click “Enable Two-Step Verification” and follow the on-screen instructions.

You can also access the Advanced Security Settings page from the Amazon website, which will take you through an identical experience.

• Two-Step Verification is tied to the login you use to access your Amazon accounts. If you use the same login for both your Amazon buyer and seller accounts, this process will protect both of them.
• If you have not already done so, Amazon recommends that you create individual logins with different email addresses, via User Permissions, for everyone accessing your seller account. Not doing so could pose a security risk for you in the future and could cause loss of access to anyone else using that particular login. See the Help topic Set user permissions for more information.
• If you already have individual seller logins for each user accessing your seller account, each account will need to enable Two-Step Verification separately.

Источник: https://sell.amazon.in/standards/contact-us

Meet Amazonians working in Seller Support

A major driver of Amazon’s vast product selection is the millions of third-party sellers offering items for sale on our global marketplaces. Sellers are a significant contributor to our ability to provide a great shopping experience for customers. So making those sellers successful on our platform is a priority for Amazon. The Seller Support organization is at the forefront of engaging sellers, and building tools and programs to make them successful and enhancing the seller experience.

Our organization is made up of diverse teams, including seller associates helping merchants manage their operations on our platforms, tech teams building seller self-help tools and leaders building internal business processes and systems to manage day-to-day merchant performance. From the people picking up the phone when a seller has a question to our technical teams leveraging the latest technologies and approaches like machine learning to identify opportunities to help third-party merchants succeed, we are an organization of innovative and customer obsessed Amazonians.

Joining Seller Support provides talented professionals a great opportunity to grow their own careers while they help grow sellers’ businesses and Amazon’s selection. This is an organization where the customer-obsessed are free to innovate and build.

Источник: https://www.amazon.jobs/en/teams/seller-support

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Amazon has grown to become the biggest e-commerce retailer in the world. According to statista.com, 206 million people shop on Amazon every month.  The wide range of products, competitive prices, and convenience are some of the factors that make Amazon a go-to online shopping platform.

Amazon Q&A

Number of Amazon reviews – 7.8k

Amazon rating*- 2.2⭐⭐

Claimed losses - $5.1M

Successful calls – 15%/40K

In the recent past, there have been numerous complaints regarding the Amazon customer service on PissedConsumer. This article explores the best and easiest ways to contact their customer service. It also addresses the following top consumer questions to Amazon:

  1. Is Amazon customer service good?
  2. How to contact them by phone?
  3. Can I contact their customer service via social networks?
  4. How to contact seller on Amazon?
  5. Is there a help page to contact?

1. Is Amazon Customer Service Good?

Amazon positions itself as a customer-centric e-commerce platform that is committed to operational excellence, invention, and long-term thinking. While many customers have had a great experience shopping and selling on the platform, others have reported their disappointment with the Amazon customer service.

According to PissedConsumer.com reviews, the top Amazon support complaints are in regards to:

  • Difficulty getting through to the Amazon support.
  • Rude delivery staff.
  • Being put on hold for extended periods when customers contact Amazon via phone.
  • Mishandling of products by Amazon delivery men.
  • Items that are out-of-stock being listed as available.

Other common Amazon complaints include:

  • Poor quality or defective products.
  • Being overcharged especially on the Amazon prime membership.
  • Wrongful billing on orders.
  • Delivery of the wrong items.
  • Unexplained change in delivery dates.
  • Difficulty returning items and getting refunds.

These complaints seem to come up across the various company portals, including Amazon.com, Amazon India, and Amazon UK. For instance, in an Amazon review on PissedConsumer, the customer complained that the company was delivering refurbished goods that were defective and positioning them as new products. On five occasions, the customer received defective vacuum cleaners until she decided that was enough and asked for a refund.

While Amazon refunded her, she expressed her disappointment in the company for selling low-quality products to customers online.

5 times and two different sellers (two different brands) delivered defective/broken machine. Amazon india runs a scam of selling products that are not genuine to consumers online

That said, Amazon ratings vary across different review platforms. On Pissed Consumer, the rating is 2.2 stars, Glass Door gives it 3.9 stars, and the majority of Amazon reviews on BBB have a 1-star rating.

2. How to Contact Amazon by Phone?

As evidenced in numerous reviews on PissedConsumer, customers would like to know how to call Amazon. The challenge that most people experience is finding the right Amazon phone number to call or being put on hold for too long. Yet, some issues are easier resolved by talking to a real person.

There are different customer service numbers depending on your location and issue at hand as follows:

  • Amazon toll-free number: (866) 216 -1075
  • For legal issues: (206) 266 – 4064
  • For payment issues: (866) 216 -1075

To find out the accurate Amazon phone number to call, visit the company’s help center, scroll down on the page, and click on “Contact Us”. 

Amazon contact us

Select a category under which your issue falls. You will be prompted to provide more details about the issue by choosing even more categories from the drop-down menus. Scroll down to the “talk to someone” segment and click on “phone”.

Provide your country and phone number. If your country is on their drop-down list, you might be asked to specify your number for an Amazon customer service representative to call you. Otherwise, the company will provide you with a phone number to call.

Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. In addition, the Amazon customer care representative will send a verification code to your phone at the start of the call and you will be required to confirm the code.

3. Can I Contact Amazon Customer Service Via Social Networks?

Most international companies are quick to respond to their customers via social media pages. That is the case for Amazon. The customer service representatives can be reached through the various social media pages including @Amazonhelp on Twitter or direct messaging on them on the Amazon Facebook and Instagram pages. 

The Amazon customer service chats on Twitter reveal that on this social media platform customers get responses promptly. So, if you don’t know how to call Amazon, you can either tweet or direct message the customer service representatives on their page. If the issue involves providing your personal information, it is best to directly message the Amazon Help Twitter page to avoid exposing your information to scammers.

Amazon Help twitter post

As for Facebook, it is not clear whether Amazon customer care responds promptly since you can only direct message them. The other option for contacting the Amazon support is to send them an email. The main Amazon customer service email address is: ecr-replies@amazon.com.

According to some Amazon reviews on PissedConsumer, customers indicated that they didn’t get a response to their email. Hence one of the most Amazon FAQs is “which is the best Amazon email address to write to?” One reviewer indicated that they got a prompt response when they reached out to Amazon via the jeff@amazon.com email address.

If you are looking for immediate assistance on your issue, it is best to contact Amazon via phone or reach out via the @AmazonHelp Twitter page.

4. How to Contact Seller on Amazon?

Customers often wonder how to call Amazon seller. Whether you want to enquire about a product, to change your order, or to provide feedback, there are three main ways to contact a seller on Amazon.

  1. Through the “sold by…” link

Amazon provides the name of the seller under the product description. If you click on the “sold by…” link, it will offer you an option to ask a question. You will be probed about whether you are enquiring about a product you have already ordered or otherwise. Then, you will choose a subject category and provide details about your question or issue.

When contacting a seller using this method, your question or message goes directly to Amazon, and then the company forwards it to the seller. Amazon does not reveal your personal information to the seller. It takes up to 3 business days for the seller to respond.

  1. Through your order page.

You can seek assistance from the seller for products already ordered through the “your orders” page. To do so, login to your account and go to “your orders” page. Click on the order that you would like to contact its seller. On the right side, you will be presented with several options including a “problem with order” or “get help with order”.  Click on it and follow the prompts to provide details about your issue.

  1. Through the Amazon review

If you already received your order and you would like to give the seller feedback, you can do so by writing a review and rating the product.

With that said, some Amazon complaints indicate that customers did not get a response or their issue resolved by the seller.  In such a case, it is best to contact Amazon support directly. To speak to a customer service representative, call the appropriate Amazon phone number. 

5. Is There an Amazon Help Page to Contact?

The Amazon "Contact us" page is the starting point for contacting the their customer service. On the page, you are provided with 7 categories to choose from including:

  • A delivery, order, or return;
  • Prime Membership;
  • Payment, charges, or gift cards;
  • Login, address, or phone;
  • Device – FireTablet, FireTV, Echo etc.;
  • Digital Content – Kindle Books, Music etc.;
  • Something else.

Once you choose the category you need help with, you will be prompted to provide further details about the issue by selecting from the provided drop-down menu. Amazon then provides you with relevant information in regards to the issue and some ways you can resolve the matter. They then proceed to offer you an option to talk to someone either by email, phone, or chat.

Amazon Help page

If you click on the email option, you will be provided with a window where you can specify details about the issue. Once you send the email, you should get a response within 12 hours.

If you select the Amazon Live chat option, you will be led to a live chat page where a customer service representative will be available for you to chat with. For the phone option, you will either be provided with a phone number to call or you will be asked to provide your phone number for a company representative to give you a call.

Finally, the company has a comprehensive help center that contains articles on most common customer issues and answers to the top Amazon FAQs.

Some customers find the process of contacting a customer service representative too complicated. Amazon complaints indicate that you have to go through numerous steps before being able to get in touch with a real person.

Amazon offers various ways to get in touch with their customer service team, including email, phone, live chat, and social media pages. Besides, the help center provides comprehensive information on the most common customer issues and Amazon FAQs. With that said, customers have reported experiencing difficulty in speaking to a real person both on the phone and live chat.

How has your experience with the Amazon customer service been? You are welcome to share your experience by leaving a review about Amazon by clicking the button below.

write a review

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Источник: https://help-center.pissedconsumer.com/how-you-can-reach-out-to-amazon-customer-service/

Amazon (company)

American multinational technology company

For other companies, see Amazon (disambiguation) § Organizations.

Amazon logo.svg

Logo since 2000

Amazon Spheres 05.jpg

The Amazon Spheres, part of the Amazon headquarters in Seattle, U.S.

Trade name

Amazon
FormerlyCadabra, Inc. (1994–1995)
TypePublic

Traded as

ISINUS0231351067
Industry
FoundedJuly 5, 1994; 27 years ago (1994-07-05)
Bellevue, Washington, U.S.
FounderJeff Bezos
Headquarters

Seattle, Washington

,

U.S.

Area served

Worldwide

Key people

Products
Services
RevenueIncreaseUS$386.064 billion (2020)

Operating income

IncreaseUS$22.9 billion (2020)

Net income

IncreaseUS$21.331 billion (2020)
Total assetsIncreaseUS$321.2 billion (2020)
Total equityIncreaseUS$93.404 billion (2020)
OwnerJeff Bezos (14.0% voting power, 10.6% economic interest)[1]

Number of employees

Increase 1,468,000 (Sept. 2021)[2][3]
U.S.: 810,000 (Oct. 2020)
Subsidiaries
Websiteamazon.com
Footnotes / references
[4][5]

Amazon.com, Inc.[6] (AM-ə-zon) is an American multinationaltechnologycompany which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google (Alphabet), Apple, Meta (Facebook), and Microsoft.[7][8][9][10] The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.[11][12]

Jeff Bezos founded Amazon from his garage in Bellevue, Washington,[13] on July 5, 1994. It started as an online marketplace for books but expanded to sell electronics, software, video games, apparel, furniture, food, toys, and jewelry. In 2015, Amazon surpassed Walmart as the most valuable retailer in the United States by market capitalization.[14] In August 2017, Amazon acquired Whole Foods Market for US$13.4 billion, which substantially increased its footprint as a physical retailer.[15] In 2018, its two-day delivery service, Amazon Prime, surpassed 100 million subscribers worldwide.[16]

Amazon is known for its disruption of well-established industries through technological innovation and mass scale.[17][18][19] It is the world's largest online marketplace, AI assistant provider, live-streaming platform and cloud computing platform[20] as measured by revenue and market capitalization.[21] Amazon is the largest Internet company by revenue in the world.[22] It is the second-largest private employer in the United States[23] and one of the world's most valuable companies. As of 2020[update], Amazon has the highest global brand valuation.[24]

Amazon distributes a variety of downloadable and streaming content through its Amazon Prime Video, Amazon Music, Twitch, and Audible subsidiaries. Amazon also has a publishing arm, Amazon Publishing, film and television studio Amazon Studios, and a cloud computing subsidiary, Amazon Web Services. It produces consumer electronics including Kindlee-readers, Firetablets, Fire TV, and Echo devices. Its acquisitions over the years include Zoox, Ring, Twitch, Whole Foods Market, and IMDb. Amazon is currently in the process of purchasing film and television studio, Metro-Goldwyn-Mayer.

Amazon has been criticized for practices including technological surveillance overreach,[25] a hyper-competitive and demanding work culture,[26]tax avoidance,[27] and anti-competitive behavior.[28][29]

History

Further information: History of Amazon

The company's largest campus outside the United States was inaugurated in Hyderabad, India in September 2019.

Jeff Bezos founded Amazon in July 1994, choosing Seattle because of technical talent as Microsoft is located there.[30]Mackenzie Scott played a big role in the founding of Amazon and drove across the country with Jeff to start it. After Scott graduated, she applied to work for D. E. Shaw & Co., a quantitative hedge fund in New York City, as a research associate to "pay the bills while working on her novels".[31][32] She was interviewed by Jeff Bezos, who was then a vice-president at the firm. The interview was her first meeting with him.[33][31]

In May 1997, Amazon went public. It began selling music and videos in 1998, at which time it began operations internationally by acquiring online sellers of books in United Kingdom and Germany. The following year, Amazon began selling items including video games, consumer electronics, home improvement items, software, games, and toys.

In 2002, Amazon launched Amazon Web Services (AWS), which provided data on website popularity, Internet traffic patterns and other statistics for marketers and developers. In 2006, Amazon grew its AWS portfolio when Elastic Compute Cloud (EC2), which rents computer processing power as well as Simple Storage Service (S3), that rents data storage via the Internet, were made available. That same year, Amazon started Fulfillment by Amazon which managed the inventory of individuals and small companies selling their belongings through the company internet site. In 2012, Amazon bought Kiva Systems to automate its inventory-management business, purchasing Whole Foods Market supermarket chain five years later in 2017.[34]

On February 2, 2021, Amazon announced that Jeff Bezos would be stepping down as CEO and transition to Executive Chair of Amazon's board in Q3 of 2021. Andy Jassy, who is currently CEO of AWS, will succeed Bezos as CEO of the company.[35][36]

Board of directors

As of September 2020[update], the board of directors is:[37]

  • Jeff Bezos, Executive Chairman, Amazon.com, Inc.
  • Andy Jassy, President and CEO, Amazon.com, Inc.
  • Keith B. Alexander, CEO, IronNet Cybersecurity, former NSA Director
  • Rosalind Brewer, Group President, and COO, Starbucks
  • Jamie Gorelick, partner, Wilmer Cutler Pickering Hale and Dorr
  • Daniel P. Huttenlocher, Dean of the Schwarzman College of Computing at the Massachusetts Institute of Technology
  • Judy McGrath, former CEO, MTV Networks
  • Indra Nooyi, former CEO, PepsiCo
  • Jon Rubinstein, former chairman, and former CEO, Palm, Inc.
  • Thomas O. Ryder, former chairman, and former CEO, Reader's Digest Association
  • Patty Stonesifer, President, and CEO, Martha's Table
  • Wendell P. Weeks, chairman, President, and CEO, Corning Inc.

Merchant partnerships

In 2000, U.S. toy retailer Toys "R" Us entered into a 10-year agreement with Amazon, valued at $50 million per year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys & Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on the service in categories that Toys "R" Us had been granted exclusivity. In 2006, a court ruled in favor of Toys "R" Us, giving it the right to unwind its agreement with Amazon and establish its own independent e-commerce website. The company was later awarded $51 million in damages.[38][39][40]

In 2001, Amazon entered into a similar agreement with Borders Group, under which Amazon would comanage Borders.com as a co-branded service.[41] Borders pulled out of the arrangement in 2007, with plans to also launch its own online store.[42]

On October 18, 2011, Amazon.com announced a partnership with DC Comics for the exclusive digital rights to many popular comics, including Superman, Batman, Green Lantern, The Sandman, and Watchmen. The partnership has caused well-known bookstores like Barnes & Noble to remove these titles from their shelves.[43]

In November 2013, Amazon announced a partnership with the United States Postal Service to begin delivering orders on Sundays. The service, included in Amazon's standard shipping rates, initiated in metropolitan areas of Los Angeles and New York because of the high-volume and inability to deliver in a timely way, with plans to expand into Dallas, Houston, New Orleans and Phoenix by 2014.[44]

In June 2017, Nike agreed to sell products through Amazon in exchange for better policing of counterfeit goods.[45][46] This proved unsuccessful and Nike withdrew from the partnership in November 2019.[46][47] Companies including Ikea and Birkenstock also stopped selling through Amazon around the same time, citing similar frustrations over business practices and counterfeit goods.[48]

As of October 11, 2017[update], AmazonFresh sold a range of Booths branded products for home delivery in selected areas.[49]

In September 2017, Amazon ventured with one of its sellers JV Appario Retail owned by Patni Group which has recorded a total income of US$ 104.44 million (₹ 759 crore) in financial year 2017/2018.[50]

In November 2018, Amazon reached an agreement with Apple Inc. to sell selected products through the service, via the company and selected Apple Authorized Resellers. As a result of this partnership, only Apple Authorized Resellers may sell Apple products on Amazon effective January 4, 2019.[51][52]

Logistics

Amazon uses many different transportation services to deliver packages. Amazon-branded services include:

  • Amazon Air, a cargo airline for bulk transport, with last mile delivery handled either by Amazon Flex, Amazon Logistics, or the United States Postal Service.
  • Amazon Flex, a smartphone app that enables individuals to act as independent contractors, delivering packages to customers from personal vehicles without uniforms. Deliveries include one or two hour Prime Now, same or next day Amazon Fresh groceries, and standard Amazon.com orders, in addition to orders from local stores that contract with Amazon.[53]
  • Amazon Logistics, in which Amazon contracts with small businesses (which it calls "Delivery Service Partners") to perform deliveries to customers. Each business has a fleet of approximately 20–40 Amazon-branded vans, and employees of the contractors wear Amazon uniforms. As of December 2020, it operates in the United States, Canada, Italy, Germany, Spain, and the United Kingdom.[54]
  • Amazon Prime Air is an experimental drone delivery service.

Amazon directly employs people to work at its warehouses, bulk distribution centers, staffed "Amazon Hub Locker+" locations, and delivery stations where drivers pick up packages. As of December 2020, it is not hiring delivery drivers as employees.[55]

Rakuten Intelligence estimated that in 2020 in the United States, the proportion of last-mile deliveries was 56% by Amazon's directly contracted services (mostly in urban areas), 30% by the United States Postal Service (mostly in rural areas), and 14% by UPS.[56] In April 2021, Amazon reported to investors it had increased its in-house delivery capacity by 50% in the last 12 months (which included the first year of the COVID-19 pandemic in the United States).[57]

Products and services

Main article: List of Amazon products and services

Amazon.com's product lines available at its website include several media (books, DVDs, music CDs, videotapes and software), apparel, baby products, consumer electronics, beauty products, gourmet food, groceries, health and personal-care items, industrial & scientific supplies, kitchen items, jewelry, watches, lawn and garden items, musical instruments, sporting goods, tools, automotive items and toys & games.[citation needed] In August 2019, Amazon applied to have a liquor store in San Francisco, CA as a means to ship beer and alcohol within the city.[58] Amazon has separate retail websites for some countries and also offers international shipping of some of its products to certain other countries.[59] In November 2020, the company started an online delivery service dedicated to prescription drugs. The service provides discounts up to 80% for generic drugs and up to 40% for branded drugs for Prime subscribe users. The products can be purchased on the company's website or at over 50,000 bricks-and-mortar pharmacies in the United States.[60]

Amazon.com has a number of products and services available, including:

In September 2021, Amazon announced the launch of Astro, its first household robot, powered by its Alexa smart home technology. This can be remote-controlled when not at home, to check on pets, people, or home security. It will send owners a notification if it detects something unusual.[62]

Subsidiaries

See also: List of Amazon locations

Amazon owns over 40 subsidiaries, including Audible, Diapers.com, Goodreads, IMDb, Kiva Systems (now Amazon Robotics), Shopbop, Teachstreet, Twitch and Zappos.[63]

A9.com

A9.com, a company focused on researching and building innovative technology, has been a subsidiary since 2003.[64]

Amazon Maritime

Amazon Maritime, Inc. holds a Federal Maritime Commission license to operate as a non-vessel-owning common carrier (NVOCC), which enables the company to manage its own shipments from China into the United States.[65]

Annapurna Labs

In January 2015, Amazon Web Services acquired Annapurna Labs, an Israel-based microelectronics company reputedly for US$350–370M.[66][67][68]

Audible.com

Audible.com is a seller and producer of spoken audio entertainment, information and educational programming on the Internet. Audible sells digital audiobooks, radio and television programs and audio versions of magazines and newspapers. Through its production arm, Audible Studios, Audible has also become the world's largest producer of downloadable audiobooks. On January 31, 2008, Amazon announced it would buy Audible for about $300 million. The deal closed in March 2008 and Audible became a subsidiary of Amazon.[69]

Beijing Century Joyo Courier Services

Beijing Century Joyo Courier Services is a subsidiary of Amazon and it applied for a freight forwarding license with the US Maritime Commission. Amazon is also building out its logistics in trucking and air freight to potentially compete with UPS and FedEx.[70][71]

Brilliance Audio

Brilliance Audio is an audiobook publisher founded in 1984 by Michael Snodgrass in Grand Haven, Michigan.[72] The company produced its first 8 audio titles in 1985.[72] The company was purchased by Amazon in 2007 for an undisclosed amount.[73][74] At the time of the acquisition, Brilliance was producing 12–15 new titles a month.[74] It operates as an independent company within Amazon.

In 1984, Brilliance Audio invented a technique for recording twice as much on the same cassette.[75] The technique involved recording on each of the two channels of each stereo track.[75] It has been credited with revolutionizing the burgeoning audiobook market in the mid-1980s since it made unabridged books affordable.[75]

ComiXology

ComiXology is a cloud-based digital comics platform with over 200 million comic downloads as of September 2013[update]. It offers a selection of more than 40,000 comic books and graphic novels across Android, iOS, Fire OS and Windows 8 devices and over a web browser. Amazon bought the company in April 2014.[76]

CreateSpace

CreateSpace, which offers self-publishing services for independent content creators, publishers, film studios, and music labels, became a subsidiary in 2009.[77][78]

Goodreads

Main article: Goodreads

Goodreads is a "social cataloging" website founded in December 2006 and launched in January 2007 by Otis Chandler, a software engineer, and entrepreneur, and Elizabeth Khuri. The website allows individuals to freely search Goodreads' extensive user-populated database of books, annotations, and reviews. Users can sign up and register books to generate library catalogs and reading lists. They can also create their own groups of book suggestions and discussions. In December 2007, the site had over 650,000 members and over 10 million books had been added. Amazon bought the company in March 2013.[79]

Health Navigator

In October 2019, Amazon finalized the acquisition of Health Navigator, a startup developing APIs for online health services. The startup will form part of Amazon Care, which is the company's employee healthcare service. This follows the 2018 purchase of PillPack for under $1 billion, which has also been included into Amazon Care.[80]

Junglee

Junglee is a former online shopping service provided by Amazon that enabled customers to search for products from online and offline retailers in India. Junglee started off as a virtual database that was used to extract information from the Internet and deliver it to enterprise applications. As it progressed, Junglee started to use its database technology to create a single window marketplace on the Internet by making every item from every supplier available for purchase. Web shoppers could locate, compare and transact millions of products from across the Internet shopping mall through one window.[81]

Amazon acquired Junglee in 1998, and the website Junglee.com was launched in India in February 2012[82] as a comparison-shopping website. It curated and enabled searching for a diverse variety of products such as clothing, electronics, toys, jewelry and video games, among others, across thousands of online and offline sellers. Millions of products are browsable, the client selects a price, and then they are directed to a seller. In November 2017, Amazon closed down Junglee.com and the former domain currently redirects to Amazon India.[83]

Kuiper Systems

Main article: Kuiper Systems

Kuiper Systems LLC, is a subsidiary of Amazon, set up to deploy a broadbandsatellite internet constellation with an announced 3,236 Low Earth orbitsatellites to provide satellite based Internet connectivity.[84][85][86]

Lab126

Main article: Amazon Lab126

Lab126, developers of integrated consumer electronics such as the Kindle, became a subsidiary in 2004.[87]

Ring

Main article: Ring Inc.

Ring is a home automation company founded by Jamie Siminoff in 2013. It is primarily known for its WiFi powered smart doorbells, but manufactures other devices such as security cameras. Amazon bought Ring for US$1 billion in 2018.[88]

Shelfari

Shelfari was a social cataloging website for books. Shelfari users built virtual bookshelves of the titles which they owned or had read and they could rate, review, tag and discuss their books. Users could also create groups that other members could join, create discussions and talk about books, or other topics. Recommendations could be sent to friends on the site for what books to read. Amazon bought the company in August 2008.[79] Shelfari continued to function as an independent book social network within the Amazon until January 2016, when Amazon announced that it would be merging Shelfari with Goodreads and closing down Shelfari.[89][90]

Souq

Main article: Souq.com

Souq.com was the largest e-commerce platform in the Arab world. The company launched in 2005 in Dubai, United Arab Emirates and served multiple areas across the Middle East.[91] On March 28 2017, Amazon acquired Souq.com for $580 million.[92] The company was re-branded as Amazon and its infrastructure was used to expand Amazon's online platform in the Middle East.[93]

Twitch

Main article: Twitch (service)

Twitch is a live streaming platform for video, primarily oriented towards video gaming content. The service was first established as a spin-off of a general-interest streaming service known as Justin.tv. Its prominence was eclipsed by that of Twitch, and Justin.tv was eventually shut down by its parent company in August 2014 in order to focus exclusively on Twitch.[94] Later that month, Twitch was acquired by Amazon for $970 million.[95] Through Twitch, Amazon also owns Curse, Inc., an operator of video gaming communities and a provider of VoIP services for gaming.[96] Since the acquisition, Twitch began to sell games directly through the platform,[97] and began offering special features for Amazon Prime subscribers.[98]

The site's rapid growth had been boosted primarily by the prominence of major esports competitions on the service, leading GameSpot senior esports editor Rod Breslau to have described the service as "the ESPN of esports".[99] As of 2015[update], the service had over 1.5 million broadcasters and 100 million monthly viewers.[100]

On August 10, 2020, Amazon announced the rebranding of Twitch Prime, the live-streaming site, renaming it Prime Gaming in another attempt to crack the video game market after failing a big-budget game effort. With Twitch Prime, users will be given a free subscription to Twitch, with free games from small studios and discounts for larger titles like Grand Theft Auto and League of Legends.[101]

On November 2, 2020, Twitch announced a virtual flagship conference and named it GlitchCon instead of TwitchCon to be held on November 14. The main aim of the conference will be to bring its numerous, disparate communities of streamers and fans together where they can be real life confidants.[102]

Whole Foods Market

Whole Foods Market is an American supermarketchain exclusively featuring foods without artificial preservatives, colors, flavors, sweeteners, and hydrogenated fats.[103]

Amazon acquired Whole Foods for $13.7 billion in August 2017.[104][105][15]

Other

Amazon also has investments in renewable energy and plans to expend its position into the Canadian market through an investment in a new plant in Alberta.[106]

Supply chain

Amazon first launched its distribution network in 1997 with two fulfillment centers in Seattle and New Castle, Delaware. Amazon has several types of distribution facilities consisting of crossdock centers, fulfillment centers, sortation centers, delivery stations, Prime now hubs, and Prime air hubs. There are 75 fulfillment centers and 25 sortation centers with over 125,000 employees.[107][108] Employees are responsible for five basic tasks: unpacking and inspecting incoming goods; placing goods in storage and recording their location; picking goods from their computer recorded locations to make up an individual shipment; sorting and packing orders; and shipping. A computer that records the location of goods and maps out routes for pickers plays a key role: employees carry hand-held computers which communicate with the central computer and monitor their rate of progress. Some warehouses are partially automated with systems built by Amazon Robotics.

Website

Amazon.com-Logo.svg

Logo since January 2000

Screenshot

Amazon.com screenshot.jpeg

Homepage

Type of site

E-commerce
Available in
  • Arabic
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Spanish
  • Swedish
  • Turkish
OwnerAmazon
URLamazon.com (original U.S. site)
CommercialYes
RegistrationOptional
Launched1995; 26 years ago (1995)
Current statusActive
Written inC++ and Java
[109]

The domain amazon.com attracted at least 615 million visitors annually by 2008;[110] by the beginning of 2016, over 130 million customers were visiting the U.S. website each month.[111] The company has invested heavily in a massive amount of server capacity for its website, especially to handle the excessive traffic during the Christmas holiday season.[112] According to Alexa Internet rankings, amazon.com is the third most popular website in the United States and the 11th most popular website worldwide.[113]

Results generated by Amazon's search engine are partly determined by promotional fees.[114] The company's localized storefronts, which differ in selection and prices, are differentiated by top-level domain and country code:

Amazon Marketplaces worldwide in 2021.jpg
RegionCountryDomain nameSince
Africa Egyptamazon.egSeptember 2021
Americas Brazilamazon.com.brDecember 2012
Canadaamazon.caJune 2002
Mexicoamazon.com.mxAugust 2013
United Statesamazon.comJuly 1995
Asia Chinaamazon.cnSeptember 2004
Indiaamazon.inJune 2013
Japanamazon.co.jpNovember 2000
Singaporeamazon.sgJuly 2017
United Arab Emiratesamazon.aeMay 2019
Saudi Arabiaamazon.saJune 2020
Europe Franceamazon.frAugust 2000
Germanyamazon.deOctober 1998
Italyamazon.itNovember 2010
Netherlandsamazon.nlNovember 2014
Polandamazon.plMarch 2021
Spainamazon.esSeptember 2011
Swedenamazon.seOctober 2020
Turkeyamazon.com.trSeptember 2018
United Kingdomamazon.co.ukOctober 1998
OceaniaAustraliaamazon.com.auNovember 2017

Reviews

See also: Criticism of Amazon § Amazon reviews

Amazon allows users to submit reviews to the web page of each product. Reviewers must rate the product on a rating scale from one to five stars. Amazon provides a badging option for reviewers which indicate the real name of the reviewer (based on confirmation of a credit card account) or which indicate that the reviewer is one of the top reviewers by popularity. As of December 16, 2020, Amazon removed the ability of sellers and customers to comment on product reviews and purged their websites of all posted product review comments. In an email to sellers Amazon gave its rationale for removing this feature: "... the comments feature on customer reviews was rarely used." The remaining review response options are to indicate whether the reader finds the review helpful or to report that it violates Amazon policies (abuse). If a review is given enough "helpful" hits, it appears on the front page of the product. In 2010, Amazon was reported as being the largest single source of Internet consumer reviews.[115]

When publishers asked Bezos why Amazon would publish negative reviews, he defended the practice by claiming that Amazon.com was "taking a different approach ... we want to make every book available—the good, the bad and the ugly ... to let truth loose".[116]

There have been cases of positive reviews being written and posted by public relations companies on behalf of their clients[117] and instances of writers using pseudonyms to leave negative reviews of their rivals' works.

Content search

"Search Inside the Book" is a feature which allows customers to search for keywords in the full text of many books in the catalog.[118][119] The feature started with 120,000 titles (or 33 million pages of text) on October 23, 2003.[120]

Third-party sellers

Amazon derives many of its sales (around 40% in 2008) from third-party sellers who sell products on Amazon.[121] Associates receive a commission for referring customers to Amazon by placing links to Amazon on their websites if the referral results in a sale. Worldwide, Amazon has "over 900,000 members" in its affiliate programs.[122] In the middle of 2014, the Amazon Affiliate Program is used by 1.2% of all websites and it is the second most popular advertising network after Google Ads.[123] It is frequently used by websites and non-profits to provide a way for supporters to earn them a commission.[124]

Associates can access the Amazon catalog directly on their websites by using the Amazon Web Services (AWS) XML service. A new affiliate product, aStore, allows Associates to embed a subset of Amazon products within another website, or linked to another website. In June 2010, Amazon Seller Product Suggestions was launched (rumored to be internally called "Project Genesis") to provide more transparency to sellers by recommending specific products to third-party sellers to sell on Amazon. Products suggested are based on customers' browsing history.[125] In 2019, Amazon launched a bigger local online store in Singapore to expand its product selection in the face of intensifying competition with competitors in the region.[126]

In July 2019 the 3rd U.S. City Court of Appeals in Philadelphia ruled that Amazon can be held accountable for faulty third-party sales.[127] The decision ran counter to a past lower court ruling that had favored Amazon. Heather Oberdorf had sued the company in 2016 over a dog leash that snapped, causing permanent loss of vision in one eye. If upheld, the decision would expose Amazon and similar platform businesses to strict liability lawsuits for defective products, which represents a major change in the law.[128] The panel sent the case back to the lower court, to decide whether the leash was actually defective.[129]

Amazon sales rank

The Amazon sales rank (ASR) provides an indication of the popularity of a product sold on any Amazon locale. It is a relative indicator of popularity that is updated hourly. Effectively, it is a "best sellers list" for the millions of products stocked by Amazon.[130] While the ASR has no direct effect on the sales of a product, it is used by Amazon to determine which products to include in its bestsellers lists.[130] Products that appear in these lists enjoy additional exposure on the Amazon website and this may lead to an increase in sales. In particular, products that experience large jumps (up or down) in their sales ranks may be included within Amazon's lists of "movers and shakers"; such a listing provides additional exposure that might lead to an increase in sales.[131] For competitive reasons, Amazon does not release actual sales figures to the public. However, Amazon has now begun to release point of sale data via the Nielsen BookScan service to verified authors.[132] While the ASR has been the source of much speculation by publishers, manufacturers, and marketers, Amazon itself does not release the details of its sales rank calculation algorithm. Some companies have analyzed Amazon sales data to generate sales estimates based on the ASR,[133] though Amazon states:

Please keep in mind that our sales rank figures are simply meant to be a guide of general interest for the customer and not definitive sales information for publishers—we assume you have this information regularly from your distribution sources

— Amazon.com Help[134]

Multi-level sales strategy

Amazon employs a multi-level e-commerce strategy. Amazon started by focusing on business-to-consumer relationships between itself and its customers and business-to-business relationships between itself and its suppliers and then moved to facilitate customer-to-customer with the Amazon marketplace which acts as an intermediary to facilitate transactions. The company lets anyone sell nearly anything using its platform. In addition to an affiliate program that lets anyone post Amazon links and earn a commission on click-through sales, there is now a program which lets those affiliates build entire websites based on Amazon's platform.[135]

Some other large e-commerce sellers use Amazon to sell their products in addition to selling them through their own websites. The sales are processed through Amazon.com and end up at individual sellers for processing and order fulfillment and Amazon leases space for these retailers. Small sellers of used and new goods go to Amazon Marketplace to offer goods at a fixed price.[136]

In November 2015, Amazon opened a physical Amazon Books store in University Village in Seattle. The store is 5,500 square feet and prices for all products match those on its website.[137] Amazon will open its tenth physical book store in 2017;[138] media speculation suggests Amazon plans to eventually roll out 300 to 400 bookstores around the country.[137]

In June 2018, it was reported that Amazon planned to open brick and mortar bookstores in Germany.[139]

In September 2020, Amazon launched Luxury Stores on its mobile app, where Oscar de la Renta become the first and only label to partner with the firm.[140]

Finances

Amazon.com is primarily a retail site with a sales revenue model; Amazon takes a small percentage of the sale price of each item that is sold through its website while also allowing companies to advertise their products by paying to be listed as featured products.[141] As of 2018[update], Amazon.com is ranked 8th on the Fortune 500 rankings of the largest United States corporations by total revenue.[142]

For the fiscal year 2018, Amazon reported earnings of US$10.07 billion, with an annual revenue of US$232.887 billion, an increase of 30.9% over the previous fiscal cycle. Since 2007 sales increased from 14.835 billion to 232.887 billion, thanks to continued business expansion.[143]

Amazon's market capitalization went over US$1 trillion again in early February 2020 after the announcement of the fourth quarter 2019 results.[144]

Year Revenue[145]
in mil. USD$
Net income
in mil. USD$
Total Assets
in mil. USD$
Employees
1998 610
1999 1,639
2000 2,761
2001 3,122
2002 3,932
2003[146]5,263 35 2,162
2004[147]6,921 588 3,248
2005[148]8,490 359 3,696
2006[149]10,711 190 4,363
2007[150]14,835 476 6,485 17,000
2008[151]19,166 645 8,314 20,700
2009[152]24,509 902 13,813 24,300
2010[153]34,204 1,152 18,797 33,700
2011[154]48,077 631 25,278 56,200
2012[155]61,093 −39 32,555 88,400
2013[156]74,452 274 40,159 117,300
2014[157]88,988 −241 54,505 154,100
2015[158]107,006 596 64,747 230,800
2016[159]135,987 2,371 83,402 341,400
2017[160]177,866 3,033 131,310 566,000
2018[161]232,887 10,073 162,648 647,500
2019[162]280,522 11,588 225,248 798,000
2020[163]386,064 21,331 321,195 1,298,000

Controversies

Since its founding, the company has attracted criticism and controversy for its actions, including: supplying law enforcement with facial recognition surveillance tools;[164] forming cloud computing partnerships with the CIA;[165] leading customers away from bookshops;[166] adversely impacting the environment;[167] placing a low priority on warehouse conditions for workers; actively opposing unionization efforts;[168] remotely deleting content purchased by Amazon Kindle users; taking public subsidies; seeking to patent its 1-Click technology; engaging in anti-competitive actions and price discrimination;[28][29] and reclassifying LGBT books as adult content.[169][170] Criticism has also concerned various decisions over whether to censor or publish content such as the WikiLeaks website, works containing libel and material facilitating dogfight, cockfight, or pedophile activities. In December 2011, Amazon faced a backlash from small businesses for running a one-day deal to promote its new Price Check app. Shoppers who used the app to check prices in a brick-and-mortar store were offered a 5% discount to purchase the same item from Amazon.[171] Companies like Groupon, eBay and Taap.it countered Amazon's promotion by offering $10 off from their products.[172][173]

The company has also faced accusations of putting undue pressure on suppliers to maintain and extend its profitability. One effort to squeeze the most vulnerable book publishers was known within the company as the Gazelle Project, after Bezos suggested, according to Brad Stone, "that Amazon should approach these small publishers the way a cheetah would pursue a sickly gazelle."[114] In July 2014, the Federal Trade Commission launched a lawsuit against the company alleging it was promoting in-app purchases to children, which were being transacted without parental consent.[174] In 2019, Amazon banned selling skin-lightening and racist products that might affect the consumer's health.[175]

Environmental impact

In 2018, Amazon emitted 44.4 million metric tons of CO2.[176]

In September 2019, Amazon workers organized a walk-out as part of the Global Climate Strike.[177][178] An internal group called Amazon Employees for Climate Justice said over 1,800 employees in 25 cities and 14 countries committed to participating in the action to protest Amazon's environmental impact and inaction to climate change.[177] This group of workers petitioned Jeff Bezos and Amazon with three specific demands: to stop donating to politicians and lobbyists that deny climate change, to stop working with fossil fuel companies to accelerate oil and gas extraction, and to achieve zero carbon emissions by 2030.[179][178]

Amazon has introduced the Shipment Zero program, however Shipment Zero has only committed to reducing 50% of its shipments to net zero by 2030. Also, even that 50% does not necessarily mean a decrease in emissions compared to current levels given Amazon's rate of growth in orders.[180]

That said, Amazon's CEO has also signed the Climate Pledge, in which Amazon would meet the Paris climate agreement goals 10 years ahead of schedule, and would be carbon-neutral by 2040. Besides this pledge, it also ordered 100 000 electric delivery trucks from Rivian.[181] In September 2021, signatories of Amazon Environmental Pledge reached 200. [182] According to the report, signatories of pledge are from 16 countries, 25 industries. [183]

Amazon funds both climate denial groups including the Competitive Enterprise Institute and politicians denying climate change including Jim Inhofe.[184][185]

In November 2018, a community action group opposed the construction permit delivered to Goodman Group for the construction of a 160,000 square metres (1,700,000 sq ft) logistics platform Amazon will operate at Lyon–Saint-Exupéry Airport. In February 2019, Étienne Tête filed a request on behalf of a second regional community action group asking the administrative court to decide whether the platform served a sufficiently important public interest to justify its environmental impact. Construction has been suspended while these matters are decided.[167]

Amazon considered making an option for Prime customers to have packages delivered at the most efficient and environmentally-friendly time (allowing the company to combine shipments with the same destination) but decided against it out of fear customers might reduce purchases.[186] Since 2019, the company has instead offered customers an "Amazon Day" option, where all orders are delivered on the same day, emphasizing customer convenience, and it occasionally offers Prime customers credits in return for selecting slower and less expensive shipping options.[186]

The Solimo Strategy

In October 2021, based on several leaked internal documents, Reuters reported[187] that Amazon systematically harvested and studied data about their sellers' products' market performance, and used those data to identify lucrative markets and ultimately launch Amazon's own replacement products in India. The data included information about returns, the sizing of clothing down to the neck circumference and sleeve length, and the volume of product views on their website. Rivals' market performance data are not available to Amazon's sellers. The strategy also involved tweaking the search results to favor Amazon's own knock-off products. The Solimo Strategy's impact had a reach well beyond India: hundreds of Solimo branded household items, from multivitamins to coffee pods, are available in the US. One of the victims of the Solimo Strategy is the clothing brand John Miller, owned by India's 'retail king' Kishore Biyani.

Selling counterfeit, unsafe and discarded items

The selling of counterfeit products by Amazon has attracted widespread notice, with both purchases marked as being fulfilled by third parties and those shipped directly from Amazon warehouses being found to be counterfeit. This has included some products sold directly by Amazon itself and marked as "ships from and sold by Amazon.com".[188] Counterfeit charging cables sold on Amazon as purported Apple products have been found to be a fire hazard.[189][190] Such counterfeits have included a wide array of products, from big ticket items to every day items such as tweezers, gloves,[191] and umbrellas.[192] More recently, this has spread to Amazon's newer grocery services.[193] Counterfeiting was reported to be especially a problem for artists and small businesses whose products were being rapidly copied for sale on the site.[194]

One Amazon business practice that encourages counterfeiting is that, by default, seller accounts on Amazon are set to use "commingled inventory". With this practice, the goods that a seller sends to Amazon are mixed with those of the producer of the product and with those of all other sellers that supply what is supposed to be the same product.[195]

In June 2019, Buzzfeed reported that some products identified on the site as "Amazon's choice" were low quality, had a history of customer complaints, and exhibited evidence of product review manipulation.[196]

In August 2019, The Wall Street Journal reported that they had found more than 4,000 items for sale on Amazon's site that had been declared unsafe by federal agencies, had misleading labels, or had been banned by federal regulators.[197]

In the wake of the WSJ investigation, three U.S. senators – Richard Blumenthal, Ed Markey, and Bob Menendez – sent an open letter to Jeff Bezos demanding him to take action about the selling of unsafe items on the site. The letter said that "Unquestionably, Amazon is falling short of its commitment to keeping safe those consumers who use its massive platform."[198] The letter included a number of questions about the company's practices and gave Bezos a deadline to respond by September 29, 2019, saying "We call on you to immediately remove from the platform all the problematic products examined in the recent WSJ report; explain how you are going about this process; conduct a sweeping internal investigation of your enforcement and consumer safety policies; and institute changes that will continue to keep unsafe products off your platform."[198] Earlier in the same month, senators Blumenthal and Menendez had sent Bezos a letter about the Buzzfeed report.[198]

In December 2019, The Wall Street Journal reported that some people were literally retrieving trash out of dumpsters and selling it as new products on Amazon. The reporters ran an experiment and determined that it was easy for a seller to set up an account and sell cleaned up junk as new products. In addition to trash, sellers were obtaining inventory from clearance bins, thrift stores, and pawn shops.[199][200]

In August 2020, an appeals court in California ruled that Amazon can be held liable for unsafe products sold on its website. A Californian had bought a replacement laptop battery that caught fire and caused her to receive third-degree burns.[201]

Rigged search results

Reuters has reported[187] that Amazon has rigged its product search results to favor its own brand in India. According to the article, leaked internal strategy documents show that Amazon has systematically manipulated its search results such that Amazon's own brand products appear in the first three search results, leading customers to purchase those instead of other sellers' products on the platform. The company employed two tactics: search seeding and search sparkles. By search seeding Amazon boosted the rankings of its own branded goods. By search sparkles the company inserted promotions of their own brands into broad category searches.

Tax avoidance

Main article: Amazon tax

Amazon's tax affairs were investigated in China, Germany, Poland, South Korea, France, Japan, Ireland, Singapore, Luxembourg, Italy, Spain, United Kingdom, United States and Portugal.[202] According to a report released by Fair Tax Mark in 2019, Amazon is the worst offender of tax avoidance, having paid a 12% effective tax rate between 2010 and 2018, in contrast with 35% corporate tax rate in the US during the same period. Amazon countered that it had an 24% effective tax rate during the same period.[203]

Comments by Donald Trump and Bernie Sanders

In early 2018, President Donald Trump repeatedly criticized Amazon's use of the United States Postal Service and its prices for the delivery of packages, stating, "I am right about Amazon costing the United States Post Office massive amounts of money for being their Delivery Boy," Trump tweeted. "Amazon should pay these costs (plus) and not have them bourne [sic] by the American Taxpayer."[204] Amazon's shares fell by 6 percent as a result of Trump's comments. Shepard Smith of Fox News disputed Trump's claims and pointed to evidence that the USPS was offering below-market prices to all customers with no advantage to Amazon. However, analyst Tom Forte pointed to the fact that Amazon's payments to the USPS are not made public and that their contract has a reputation for being "a sweetheart deal".[205][206]

Throughout the summer of 2018, Vermont Senator Bernie Sanders criticized Amazon's wages and working conditions in a series of YouTube videos and media appearances. He also pointed to the fact that Amazon had paid no federal income tax in the previous year.[207] Sanders solicited stories from Amazon warehouse workers who felt exploited by the company.[208] One such story, by James Bloodworth, described the environment as akin to "a low-security prison" and stated that the company's culture used an Orwellian newspeak.[209] These reports cited a finding by New Food Economy that one third of fulfilment center workers in Arizona were on the Supplemental Nutrition Assistance Program (SNAP).[210] Responses by Amazon included incentives for employees to tweet positive stories and a statement which called the salary figures used by Sanders "inaccurate and misleading". The statement also charged that it was inappropriate for him to refer to SNAP as "food stamps".[208] On September 5, 2018, Sanders along with Ro Khanna introduced the Stop Bad Employers by Zeroing Out Subsidies (Stop BEZOS) Act aimed at Amazon and other alleged beneficiaries of corporate welfare such as Walmart, McDonald's and Uber.[211] Among the bill's supporters were Tucker Carlson of Fox News and Matt Taibbi who criticized himself and other journalists for not covering Amazon's contribution to wealth inequality earlier.[212][213]

On October 2, 2018, Amazon announced that its minimum wage for all American employees would be raised to $15 per hour. Sanders congratulated the company for making this decision.[214]

Opposition to trade unions

Main article: Amazon worker organization

A sticker expressing an anti-Amazon message is pictured on the back of a street sign in Seattle.

Amazon has opposed efforts by trade unions to organize in both the United States and the United Kingdom. In 2001, 850 employees in Seattle were laid off by Amazon.com after a unionization drive. The Washington Alliance of Technological Workers (WashTech) accused the company of violating union laws, and claimed Amazon managers subjected them to intimidation and heavy propaganda. Amazon denied any link between the unionization effort and layoffs.[215] Also in 2001, Amazon.co.uk hired a US management consultancy organization, The Burke Group, to assist in defeating a campaign by the Graphical, Paper and Media Union (GPMU, now part of Unite the Union) to achieve recognition in the Milton Keynes distribution depot. It was alleged that the company victimized or sacked four union members during the 2001 recognition drive and held a series of captive meetings with employees.[216]

An Amazon training video that was leaked in 2018 stated "We are not anti-union, but we are not neutral either. We do not believe unions are in the best interest of our customers or shareholders or most importantly, our associates."[217] Two years later, it was found that Whole Foods was using a heat map to track which stores had the highest levels of pro-union sentiment. Factors including racial diversity, proximity to other unions, poverty levels in the surrounding community and calls to the National Labor Relations Board were named as contributors to "unionization risk".[218]

In early 2020, an Amazon internal documents were leaked, it said that Whole Foods has been using an interactive heat map to monitor its 510 locations across the U.S. and assign each store a unionization risk score based on such criteria as employee loyalty, turnover rate and racial diversity. Data collected in the heat map suggest that stores with low racial and ethnic diversity, especially those located in poor communities, are more likely to unionize.[219][220]

National Labor Relations Board determined that Amazon illegally fired two employees in retaliation for efforts to organize workers.[221] In April 2021, after a majority of workers in Bessemer, Alabama voted against joining the Retail, Wholesale and Department Store Union, the union asked for a hearing with the NLRB to determine whether the company created "an atmosphere of confusion, coercion and/or fear of reprisals" ahead of the union vote.[222]

Working conditions

Former employees, current employees, the media, and politicians have criticized Amazon for poor working conditions at the company.[223][224][225] In 2011, it was publicized that workers had to carry out tasks in 100 °F (38 °C) heat at the Breinigsville, Pennsylvania warehouse. As a result of these inhumane conditions, employees became extremely uncomfortable and suffered from dehydration and collapse. Loading-bay doors were not opened to allow in fresh air because of concerns over theft.[226] Amazon's initial response was to pay for an ambulance to sit outside on call to cart away overheated employees.[226] The company eventually installed air conditioning at the warehouse.[227]

Some workers, "pickers", who travel the building with a trolley and a handheld scanner "picking" customer orders, can walk up to 15 miles (24 km) during their workday and if they fall behind on their targets, they can be reprimanded. The handheld scanners give real-time information to the employee on how quickly or slowly they are working; the scanners also serve to allow Team Leads and Area Managers to track the specific locations of employees and how much "idle time" they gain when not working.[228][229]

In a German television report broadcast in February 2013, journalists Diana Löbl and Peter Onneken conducted a covert investigation at the distribution center of Amazon in the town of Bad Hersfeld in the German state of Hessen. The report highlights the behavior of some of the security guards, themselves being employed by a third-party company, who apparently either had a neo-Nazi background or deliberately dressed in neo-Nazi apparel and who were intimidating foreign and temporary female workers at its distribution centers. The third-party security company involved was delisted by Amazon as a business contact shortly after that report.[230][231][232][233]

In March 2015, it was reported in The Verge that Amazon would be removing non-compete clauses of 18 months in length from its US employment contracts for hourly-paid workers, after criticism that it was acting unreasonably in preventing such employees from finding other work. Even short-term temporary workers have to sign contracts that prohibit them from working at any company where they would "directly or indirectly" support any good or service that competes with those they helped support at Amazon, for 18 months after leaving Amazon, even if they are fired or made redundant.[234][235]

A 2015 front-page article in The New York Times profiled several former Amazon employees[236] who together described a "bruising" workplace culture in which workers with illness or other personal crises were pushed out or unfairly evaluated.[14] Bezos responded by writing a Sunday memo to employees,[237] in which he disputed the Times's account of "shockingly callous management practices" that he said would never be tolerated at the company.[14]

In an effort to boost employee morale, on November 2, 2015, Amazon announced that it would be extending six weeks of paid leave for new mothers and fathers. This change includes birth parents and adoptive parents and can be applied in conjunction with existing maternity leave and medical leave for new mothers.[238]

In mid-2018, investigations by journalists and media outlets such as The Guardian reported poor working conditions at Amazon's fulfillment centers.[239][240] Later in 2018, another article exposed poor working conditions for Amazon's delivery drivers.[241]

In response to criticism that Amazon does not pay its workers a livable wage, Jeff Bezos announced beginning November 1, 2018, all US and UK Amazon employees will earn a $15 an hour minimum wage.[242] Amazon will also lobby to make $15 an hour the federal minimum wage.[243] At the same time, Amazon also eliminated stock awards and bonuses for hourly employees.[244]

On Black Friday 2018, Amazon warehouse workers in several European countries, including Italy, Germany, Spain and the United Kingdom, went on strike to protest inhumane working conditions and low pay.[245]

The Daily Beast reported in March 2019 that emergency services responded to 189 calls from 46 Amazon warehouses in 17 states between the years 2013 and 2018, all relating to suicidal employees. The workers attributed their mental breakdowns to employer-imposed social isolation, aggressive surveillance, and the hurried and dangerous working conditions at these fulfillment centers. One former employee told The Daily Beast "It's this isolating colony of hell where people having breakdowns is a regular occurrence."[246]

On July 15, 2019, during the onset of Amazon's Prime Day sale event, Amazon employees working in the United States and Germany went on strike in protest of unfair wages and poor working conditions.[247][248]

In March 2020, during the coronavirus outbreak when the government instructed companies to restrict social contact, Amazon's UK staff was forced to work overtime to meet the demand spiked by the disease. A GMB spokesperson said the company had put "profit before safety".[249] GMB has continued to raise concerns regarding "gruelling conditions, unrealistic productivity targets, surveillance, bogus self-employment and a refusal to recognise or engage with unions unless forced", calling for the UK government and safety regulators to take action to address these issues.[250]

In August 2019, the BBC reported on Amazon's Twitter ambassadors. Their constant support for and defense of Amazon and its practices have led many Twitter users to suspect that they are in fact bots, being used to dismiss the issues effecting Amazon workers.[251] In March 2021, a flurry of new ambassador accounts claiming to be employees defended the company against a unionization drive, in some cases making the false claim that there was no way to opt out of union dues. Amazon confirmed at least one was fake, and Twitter shut down several for violating its terms of use.[252]

In its 2020 statement to its US shareholders, Amazon stated that "we respect and support the Core Conventions of the International Labour Organization (ILO), the ILO Declaration on Fundamental Principles and Rights at Work, and the United Nations Universal Declaration of Human Rights". Operation of these Global Human Rights Principles has been "long-held at Amazon, and codifying them demonstrates our support for fundamental human rights and the dignity of workers everywhere we operate".[253]

On November 27, 2020, Amnesty International said, workers in working for Amazon have faced great health and safety risks since the start of the COVID-19 pandemic. On Black Friday, one of Amazon's busiest periods, the company failed to ensure key safety features in France, Poland, the United Kingdom and USA. Workers have been risking their health and lives to ensure essential goods are delivered to consumer doorsteps, helping Amazon achieve record profits.[254]

On January 6, 2021, Amazon said that it is planning to build 20,000 affordable houses by spending $2 billion in the regions where the major employments are located.[255]

On January 24, 2021, Amazon said that it was planning to open a pop-up clinic hosted in partnership with Virginia Mason Franciscan Health in Seattle in order to vaccinate 2,000 persons against COVID-19 on the first day.[256]

In February 2021, Amazon said that it was planning to put cameras in its delivery vehicles. Although many drivers were upset by this decision, Amazon said that the videos would only be sent in certain circumstances.[257]

Drivers have alleged they sometimes have to urinate and defecate in their vans as a result of pressure to meet quotas. This was denied in a tweet from the official Amazon News account saying: "You don't really believe the peeing in bottles thing, do you? If that were true, nobody would work for us." Amazon employees subsequently leaked an email to The Intercept[258] showing the company was aware its drivers were doing so. The email said: "This evening, an associate discovered human feces in an Amazon bag that was returned to station by a driver. This is the 3rd occasion in the last 2 months when bags have been returned to station with poop inside."[259] Amazon acknowledged the issue publicly after denying it at first.[260]

In July 2021, workers at the warehouse in New York City filed a complaint with the Occupational Safety and Health Administration which describes harsh 12 hour workdays with sweltering internal temperatures that resulted in fainting workers being carried out on stretchers. The complaint reads "internal temperature is too hot. We have no ventilation, dusty, dirty fans that spread debris into our lungs and eyes, are working at a non-stop pace and [we] are fainting out from heat exhaustion, getting nose bleeds from high blood pressure and feeling dizzy and nauseous." They add that many of the fans provided by the company don't work, water fountains often lack water and cooling systems are insufficient. Those filing the complaint are affiliated with the Amazon Labor Union group attempting to unionize the facility, which the company has been actively campaigning against. Similar conditions have been reported elsewhere, such as in Kent, Washington during the 2021 heat wave.[261][262]

Conflict of interest with the CIA and DOD

In 2013, Amazon secured a US$600 million contract with the CIA, which poses a potential conflict of interest involving the Bezos-owned The Washington Post and his newspaper's coverage of the CIA.[263] Kate Martin, director of the Center for National Security Studies, said, "It's a serious potential conflict of interest for a major newspaper like The Washington Post to have a contractual relationship with the government and the most secret part of the government."[264] This was later followed by a US$10 billion contract with the U.S. Department of Defense.[165]

Seattle head tax and houselessness services

In May 2018, Amazon threatened the Seattle City Council over an employee head tax proposal that would have funded houselessness services and low-income housing. The tax would have cost Amazon about $800 per employee, or 0.7% of their average salary.[265] In retaliation, Amazon paused construction on a new building, threatened to limit further investment in the city, and funded a repeal campaign. Although originally passed, the measure was soon repealed after an expensive repeal campaign spearheaded by Amazon.[266]

Nashville Operations Center of Excellence

The incentives given by the Metropolitan Council of Nashville and Davidson County to Amazon for their new Operations Center of Excellence in Nashville Yards, a site owned by developer Southwest Value Partners, have been controversial, including the decision by the Tennessee Department of Economic and Community Development to keep the full extent of the agreement secret.[267] The incentives include "$102 million in combined grants and tax credits for a scaled-down Amazon office building" as well as "a $65 million cash grant for capital expenditures" in exchange for the creation of 5,000 jobs over seven years.[267]

The Tennessee Coalition for Open Government called for more transparency.[267] Another local organization known as the People's Alliance for Transit, Housing, and Employment (PATHE) suggested no public money should be given to Amazon; instead, it should be spent on building more public housing for the working poor and the homeless and investing in more public transportation for Nashvillians.[268] Others suggested incentives to big corporations do not improve the local economy.[269]

In November 2018, the proposal to give Amazon $15 million in incentives was criticized by the Nashville Firefighters Union and the Nashville chapter of the Fraternal Order of Police,[270] who called it "corporate welfare."[271] In February 2019, another $15.2 million in infrastructure was approved by the council, although it was voted down by three council members, including Councilwoman Angie Henderson who dismissed it as "cronyism".[272]

Facial recognition technology and law enforcement

While Amazon has publicly opposed secret government surveillance, as revealed by Freedom of Information Act requests it has supplied facial recognition support to law enforcement in the form of the Rekognition technology and consulting services. Initial testing included the city of Orlando, Florida, and Washington County, Oregon. Amazon offered to connect Washington County with other Amazon government customers interested in Rekognition and a body camera manufacturer. These ventures are opposed by a coalition of civil rights groups with concern that they could lead to an expansion of surveillance and be prone to abuse. Specifically, it could automate the identification and tracking of anyone, particularly in the context of potential police body camera integration.[164][273][274] Because of the backlash, the city of Orlando publicly stated it will no longer use the technology, but may revisit this decision at a later date.[275]

Access to NHS data

The UK government awarded Amazon a contract that gives the company free access to information about healthcare published by the UK's National Health Service.[276] This will, for example, be used by Amazon's Alexa to answer medical questions, although Alexa also uses many other sources of information. The material, which excludes patient data, could also allow the company to make, advertise and sell its own products. The contract allows Amazon access to information on symptoms, causes and definitions of conditions, and "all related copyrightable content and data and other materials". Amazon can then create "new products, applications, cloud-based services and/or distributed software", which the NHS will not benefit from financially. The company can also share the information with third parties. The government said that allowing Alexa devices to offer expert health advice to users will reduce pressure on doctors and pharmacists.[277]

Collection of data and surveillance

On February 17, 2020, a Panorama documentary broadcast by the BBC in the UK highlighted the amount of data collected by the company and the move into surveillance causing concerns of politicians and regulators in the US and Europe.[278][279]

Antitrust complaints

On June 11, 2020, the European Union announced that it will be pressing charges against Amazon over its treatment of third-party e-commerce sellers.[280]

In July 2020, Amazon along with other tech giants Apple, Google and Meta were accused of maintaining harmful power and anti-competitive strategies to quash potential competitors in the market.[281] The CEOs of respective firms appeared in a teleconference on July 29, 2020, before the lawmakers of the U.S. House Antitrust Subcommittee.[282] In October 2020, the antitrust subcommittee of the U.S. House of Representatives released a report accusing Amazon of abusing a monopoly position in ecommerce to unfairly compete with sellers on its own platform.[283]

Anti-vaccination and non-scientific cancer 'cures'

Anti-vaccination and non evidence-based cancer 'cures' have routinely appeared high in Amazon's books and videos. This may be due to positive reviews posted by supporters of untested methods, or gaming of the algorithms by truther communities, rather than any intent on the company's part.[284][285]

Wired magazine found that Amazon Prime Video was full of 'pseudoscientific documentaries laden with conspiracy theories and pointing viewers towards unproven treatments'.[286]

U.S. Rep. Adam Schiff (D-Calif.) expressed concern that Amazon was “surfacing and recommending products and content that discourage parents from vaccinating their children.” Amazon subsequently removed five anti-vaccination documentaries.[287] Amazon also removed 12 books that unscientifically claimed bleach could cure conditions including malaria and childhood autism. This followed an NBC News report about parents who used it in a misguided attempt to reverse their children's autism.[288]

Response to COVID-19 pandemic

Hazard pay and overtime

Amazon introduced new policies to reward frontline workers for continuing to come into work during the crisis. One of these policies, announced on March 16, 2020, was a temporary $2-per-hour rise in pay. This policy expired in June 2020.[289] Amazon also announced a policy of unlimited, unpaid time off that lasted until April 30, 2020.[290]

Additional hiring as a result of pandemic

In response to the COVID-19 pandemic, Amazon introduced temporary restrictions on the sale of non-essential goods. In March 2020, it hired some 100,000 more staff in the US to help deal with essential items such as food and medical equipment. It also reported that it was so busy that it was unable to bring on board new customers and therefore had to have a waiting list. In April, the firm announced that it was going to hire up to 75,000 workers to help deal with increased demand.[291] In September 2020, the company announced it would hire an additional 100,000 workers in the United States and Canada.[292]

Employee protests during COVID-19

During the pandemic there have been protests by the Amazon workers at warehouses in the US, France, and Italy. The BBC reported that there were confirmed coronavirus cases in more than 50 locations.[291] The reason for the protests is the company policy to "run normal shifts" despite many positive cases of the virus.[293] According to the UNI Global Union, "Amazon cannot act like this is business as usual. We are facing a deadly virus that has already taken the lives of thousands of people and paralyzed the world's economy. If distribution centers are not safe for workers right now, they should be closed immediately."[293] In Spain, the company has faced legal complaints over its policies.[294] Despite workers at 19 warehouses in the US having tested positive for COVID-19, Amazon did not shut down warehouses, only doing so when forced by the government or because of protests. A group of US Senators wrote an open letter to Bezos in March 2020, expressing concerns about worker safety.[295]

An Amazon warehouse protest on March 30, 2020, in Staten Island led to its organizer, Christian Smalls, being fired. Amazon defended the decision by saying that Smalls was supposed to be in self-isolation at the time and leading the protest put its other workers at risk.[294] Smalls has called this response "ridiculous".[296] The New York state attorney general, Letitia James, is considering legal retaliation to the firing which she called "immoral and inhumane."[294] She also asked the National Labor Relations Board to investigate Smalls' firing. Smalls himself accuses the company of retaliating against him for organizing a protest.[296] At the Staten Island warehouse, one case of COVID-19 has been confirmed by Amazon; workers believe there are more, and say that the company has not cleaned the building, given them suitable protection, or informed them of potential cases.[295] Smalls added specifically that there are many workers there in risk categories, and the protest only demanded that the building be sanitized and the employees continue to be paid during that process.[296] Derrick Palmer, another worker at the Staten Island facility, told The Verge that Amazon quickly communicates through text and email when they need the staff to complete mandatory overtime, but have not been using this to tell people when a colleague has contracted the disease, instead waiting days and sending managers to speak to employees in person.[295] Amazon claim that the Staten Island protest only attracted 15 of the facility's 5,000 workers,[297] while other sources describe much larger crowds.[295]

On April 14, 2020, two Amazon employees were fired for "repeatedly violating internal policies", after they had circulated a petition about health risks for warehouse workers internally.[298]

On May 4, Amazon vice president Tim Bray resigned "in dismay" over the firing of whistle-blower employees who spoke out about the lack of COVID-19 protections, including shortages of face masks and failure to implement widespread temperature checks which were promised by the company. He said that the firings were "chickenshit" and "designed to create a climate of fear" in Amazon warehouses.[299]

In a Q1 2020 financial report, Jeff Bezos announced that Amazon expects to spend $4 billion or more (predicted operating profit for Q2) on COVID-19-related issues: personal protective equipment, higher wages for hourly teams, cleaning for facilities, and expanding Amazon's COVID-19 testing capabilities. These measures intend to improve the safety and well-being of hundreds of thousands of the company's employees.[300]

From the beginning of 2020 until September of the same year, the company declared that the total number of workers who had contracted the infection was 19,816.[301]

Closure in France

The SUD (trade unions) brought a court case against Amazon for unsafe working conditions. This resulted in a French district court (Nanterre) ruling on April 15, 2020, ordering the company to limit, under threat of a €1 million per day fine, its deliveries to certain essential items, including electronics, food, medical or hygienic products, and supplies for home improvement, animals, and offices.[302] Instead, Amazon immediately shut down its six warehouses in France, continuing to pay workers but limiting deliveries to items shipped from third-party sellers and warehouses outside of France.[303] The company said the €100,000 fine for each prohibited item shipped could result in billions of dollars in fines even with a small fraction of items misclassified.[304] After losing an appeal and coming to an agreement with labor unions for more pay and staggered schedules, the company reopened its French warehouses on May 19.[303]

Lobbying

Amazon lobbies the United States federal government and state governments on multiple issues such as the enforcement of sales taxes on online sales, transportation safety, privacy and data protection and intellectual property. According to regulatory filings, Amazon.com focuses its lobbying on the United States Congress, the Federal Communications Commission and the Federal Reserve. Amazon.com spent roughly $3.5 million, $5 million and $9.5 million on lobbying, in 2013, 2014 and 2015, respectively.[305]

Amazon.com was a corporate member of the American Legislative Exchange Council (ALEC) until it dropped membership following protests at its shareholders' meeting on May 24, 2012.[306]

In 2014, Amazon expanded its lobbying practices as it prepared to lobby the Federal Aviation Administration to approve its drone delivery program, hiring the Akin Gump Strauss Hauer & Feld lobbying firm in June.[307] Amazon and its lobbyists have visited with Federal Aviation Administration officials and aviation committees in Washington, D.C. to explain its plans to deliver packages.[308] In September 2020 this moved one step closer with the granting of a critical certificate by the FAA.[309]

In 2019 it spent $16.8m and had a team of 104 lobbyists, up from $14.4m and 103 lobbyists in 2018.[310]

See also

References

  1. ^2021 Proxy Statement
  2. ^https://www.bloomberg.com/profile/company/AMZN:US.
  3. ^Dastin, Jeffrey; Kaye, Danielle (July 30, 2021). "Amazon faces more than slowing sales growth: it needs more warehouses". Reuters. Retrieved September 27, 2021.
  4. ^"Amazon.com, Inc. 2020 Form 10-K Annual Report". U.S. Securities and Exchange Commission.
  5. ^"California Secretary of State Business Search". Secretary of State of California.
  6. ^"Amazon.com, Inc. - Form-10K". NASDAQ. December 31, 2018. Retrieved March 17, 2019.
  7. ^Lotz, Amanda. "'Big Tech' isn't one big monopoly – it's 5 companies all in different businesses". The Conversation. Retrieved May 16, 2019.
  8. ^"The Big Four of Technology". October 31, 2017. Retrieved May 16, 2019.
  9. ^Rivas, Teresa. "Ranking The Big Four Tech Stocks: Google Is No. 1, Apple Comes In Last". www.barrons.com. Retrieved May 16, 2019.
  10. ^"FANG Stocks News: Facebook, Amazon, Netflix And Google". Investor's Business Daily. September 15, 2020.
  11. ^Kantar. "Accelerated Growth Sees Amazon Crowned 2019's BrandZ™ Top 100 Most Valuable Global Brand". www.prnewswire.com. Retrieved May 25, 2020.
Источник: https://en.wikipedia.org/wiki/Amazon_(company)

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Welcome to the terms of use for Amazon Prime Video. These terms are between you and the entity providing the Amazon Prime Video service to you, which may be, depending on your location, Amazon.com Services LLC, Amazon Digital UK Limited or one of their affiliates ("Amazon", "we" or "us"). Visit www.primevideo.com/ww-av-legal-home to identify the Amazon affiliate that provides the Amazon Prime Video service to you and other applicable terms based on your location. Your Amazon Prime Video service provider may change from time to time, with or without prior notice (unless required by applicable law). Please read these terms, along with the Privacy Notice, Conditions of Use, and Amazon Prime Video Usage Rules applicable to you, and all other rules and policies related to the Amazon Prime Video service (including, but not limited to, any rules or usage provisions specified on any product detail page or on any help or other informational page for the Amazon Prime Video service) (collectively, this "Agreement"). If you are located in the UK, European Union or Brazil, the Privacy Notice, the Cookies Notice and the Interest-Based Ads Notice are not part of your Agreement. The versions of these policies and notices applicable to you are available for your review to understand how we handle your personal information. Each time you visit, browse, or use the Amazon Prime Video service, you accept this Agreement on behalf of yourself and all members of your household and others who use the Service under your account.

1. THE SERVICE

Amazon Prime Video (the "Service") is a personalized service that offers, recommends and helps you discover digital movies, television shows and other video content (collectively, "Digital Content") and other services as provided in this Agreement. There are several ways to access the Service and Digital Content, including through Amazon Prime and your use of other Prime benefits and Amazon services are governed amazon seller contact number separate terms made available in the apps, websites or devices you use to access those services. If you are under 18 years of age, or the age of majority in your location, you may use the Service only with involvement of a parent or guardian. We personalize content and features as part of the Services, including showing you recommendations on Digital Content, features and services that might be of interest to you. We also endeavor to continuously improve the Amazon devices and services and your experience with them.

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In order to stream or download Digital Content, you will need to use a personal computer, portable media player, or other device that meets the system and compatibility requirements that we establish from time to time (a "Compatible Device"). Some Compatible Devices may be used only to stream Digital Content, some may be used only to download Digital Content, and some may be used to stream and download Digital Content. We may change the requirements for Compatible Devices from time to time and, in some cases, whether a device is (or remains) a Compatible Device may depend on software or systems provided or maintained by the device manufacturer or other third parties. Accordingly, devices that are Compatible Devices at one time may cease to be Compatible Devices in the future. The Amazon entity that provides you the Amazon Prime Video mobile app may be different than the Amazon entity that provides you the Service.

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a. General. The Service may allow you to: (i) access Digital Content on a subscription basis for viewing during a limited period of time during a subscription period (for example, through Amazon Prime or other subscription or standalone video subscription offering) ("Subscription Digital Content"), (ii) rent Digital Content for on-demand viewing over a limited period of time ("Rental Digital Content"), (iii) purchase Digital Content for on-demand viewing over an indefinite period of time ("Purchased Digital Content"), (iv) purchase Digital Content for pay-per-view viewing over a limited period of time ("PPV Digital Content"), and/or (v) access Digital Content on a free, ad-supported or promotional basis for viewing over a limited period of time ("Free Digital Content"). Digital Content may be available as Subscription Digital Content, Rental Digital Content, Purchased Digital Content, PPV Digital Content, Free Digital Content, or any combination of those, and in each case is subject to the limited license grant below.

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A major driver of Amazon’s vast product selection is the millions of third-party sellers offering items for sale on our global marketplaces. Sellers are a significant contributor to our ability to provide a great shopping experience for customers. So making those sellers successful on our platform is a priority for Amazon. The Seller Support organization is at the forefront of engaging sellers, and building tools and programs to make them successful and enhancing the seller experience.

Our organization is made up of diverse teams, including seller associates helping merchants manage their operations on our platforms, tech teams building seller self-help tools and leaders building internal business processes and systems to manage day-to-day merchant performance. From the people picking up the phone when a seller has a question to our technical teams leveraging the latest technologies and approaches like machine learning to identify opportunities to help third-party merchants succeed, we are an organization of innovative and customer obsessed Amazonians.

Joining Seller Support provides talented professionals a great opportunity to grow their own careers while they help grow sellers’ businesses and Amazon’s selection. This is an organization where the customer-obsessed are free to innovate and build.

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Amazon has grown to become the biggest e-commerce retailer in the world. According to statista.com, 206 million people shop on Amazon every month.  The wide range of products, competitive prices, and convenience are some of the factors that make Amazon a go-to online shopping platform.

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Claimed losses - $5.1M

Successful calls – 15%/40K

In the recent past, there have been numerous complaints regarding the Amazon customer service on PissedConsumer. This article explores the best and easiest ways to contact their customer service. It also addresses the following top consumer questions to Amazon:

  1. Is Amazon customer service good?
  2. How to contact them by phone?
  3. Can I contact their customer service via social networks?
  4. How to contact seller on Amazon?
  5. Is there a help page to contact?

1. Is Amazon Customer Service Good?

Amazon positions itself as a customer-centric e-commerce platform that is committed to operational excellence, invention, and long-term thinking. While many customers have had a great experience shopping and selling on the platform, others have reported their disappointment with the Amazon customer service.

According to PissedConsumer.com reviews, the top Amazon support complaints are in regards to:

  • Difficulty getting through to the Amazon support.
  • Rude delivery staff.
  • Being put on hold for extended periods when customers contact Amazon via phone.
  • Mishandling of products by Amazon delivery men.
  • Items that are out-of-stock being listed as available.

Other common Amazon complaints include:

  • Poor quality or defective products.
  • Being overcharged especially on the Amazon prime membership.
  • Wrongful billing on orders.
  • Delivery of the wrong items.
  • Unexplained change in delivery dates.
  • Difficulty returning items and getting refunds.

These complaints seem to come up across the various company portals, including Amazon.com, Amazon India, and Amazon UK. For instance, in an Amazon review on PissedConsumer, the customer complained that the company was delivering refurbished goods that were defective and positioning them as new products. On five occasions, the customer received defective vacuum cleaners until she decided that was enough and asked for a refund.

While Amazon refunded her, she expressed her disappointment in the company for selling low-quality products to customers online.

5 times and two different sellers (two different brands) delivered defective/broken machine. Amazon india runs a scam of selling products that are not genuine to consumers online

That said, Amazon ratings vary across different review platforms. On Pissed Consumer, the rating is 2.2 stars, Glass Door gives it 3.9 stars, and the majority of Amazon reviews on BBB have a 1-star rating.

2. How to Contact Amazon by Phone?

As evidenced in numerous reviews on PissedConsumer, customers would like to know how to call Amazon. The challenge that most people experience is finding the right Amazon phone number to call or being put on hold for too long. Yet, some issues are easier resolved by talking to a real person.

There are different customer service numbers depending on your location and issue at hand as follows:

  • Amazon toll-free number: (866) 216 -1075
  • For legal issues: (206) 266 – 4064
  • For payment issues: (866) 216 -1075

To find out the accurate Amazon phone number to call, visit the company’s help center, scroll down on the page, and click on “Contact Us”. 

Amazon contact us

Select a category under which your issue falls. You will be prompted to provide more details about the issue by choosing even more categories from the drop-down menus. Scroll down to the “talk to someone” segment and click on “phone”.

Provide your country and phone number. If your country is on their drop-down list, you might be asked to specify your number for an Amazon customer service representative to call you. Otherwise, the company will provide you with a phone number to call.

Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. In addition, the Amazon customer care representative will send a verification code to your phone at the start of the call and you will be required to confirm the code.

3. Can I Contact Amazon Customer Service Via Social Networks?

Most international companies are quick to respond to their customers via social media pages. That is the case for Amazon. The customer service representatives can be reached through the various social media pages including @Amazonhelp on Twitter or direct messaging on them on the Amazon Facebook and Instagram pages. 

The Amazon customer service chats on Twitter reveal that on this social media platform customers get responses promptly. So, if you don’t know how to call Amazon, you can either tweet or direct message the customer service representatives on their page. If the issue involves providing your personal information, it is best to directly message the Amazon Help Twitter page to avoid exposing your information to scammers.

Amazon Help twitter post

As for Facebook, it is not clear whether Amazon customer care responds promptly since you can only direct message them. The other option for contacting the Amazon support is to send them an email. The main Amazon customer service email address is: ecr-replies@amazon.com.

According to some Amazon reviews on PissedConsumer, customers indicated that they didn’t get a response to their email. Hence one of the most Amazon FAQs is “which is the best Amazon email address to write to?” One reviewer indicated that they got a prompt response when they reached out to Amazon via the jeff@amazon.com email address.

If you are looking for immediate assistance on your issue, it is best to contact Amazon via phone or reach out via the @AmazonHelp Twitter page.

4. How to Contact Seller on Amazon?

Customers often wonder how to call Amazon seller. Whether you want to enquire about a product, to change your order, or to provide feedback, there are three main ways to contact a seller on Amazon.

  1. Through the “sold by…” link

Amazon provides the name of the seller under the product description. If you click on the “sold by…” link, it will offer you an option to ask a question. You will be probed about whether you are enquiring about a product you have already ordered or otherwise. Then, you will choose a subject category and provide details about your question or issue.

When contacting a seller using this method, your question or message goes directly to Amazon, and then the company forwards it to the seller. Amazon does not reveal your personal information to the seller. It takes up to 3 business days for the seller to respond.

  1. Through your order page.

You can seek assistance from the seller for products already ordered through the “your orders” page. To do so, login to your account and go to “your orders” page. Click on the order that you would like to contact its seller. On the right side, you will be presented with several options including a “problem with order” or “get help with order”.  Click on it and follow the prompts to provide details about your issue.

  1. Through the Amazon review

If you already received your order and you would like to give the seller feedback, you can do so by writing a review and rating the product.

With that said, some Amazon complaints indicate that customers did not get a response or their issue resolved by the seller.  In such a case, it is best to contact Amazon support directly. To speak to a customer service representative, call the appropriate Amazon phone number. 

5. Is There an Amazon Help Page to Contact?

The Amazon "Contact us" page is the starting point for contacting the their customer service. On the page, you are provided with 7 categories to choose from including:

  • A delivery, order, or return;
  • Prime Membership;
  • Payment, charges, or gift cards;
  • Login, address, or phone;
  • Device – FireTablet, FireTV, Echo etc.;
  • Digital Content – Kindle Books, Music etc.;
  • Something else.

Once you choose the category you need help with, you will be prompted to provide further details about the issue by selecting from the provided drop-down menu. Amazon then provides you with relevant information in regards to the issue and some ways you can resolve the matter. They then proceed to offer you an option to talk to someone either by email, phone, or chat.

Amazon Help page

If you click on the email option, you will be provided with a window where you can specify details about the issue. Once you amazon seller contact number the email, you should get a response within 12 hours.

If you select the Amazon Live chat option, you will be led to a live chat page where a customer service representative will be available for you to chat with. For the phone option, you will either be provided with a phone number to call or you will be asked to provide your phone number for a company representative to give you a call.

Finally, the company has a comprehensive help center that contains articles on most common customer issues and answers to the top Amazon FAQs.

Some customers find the process of contacting a customer service representative too complicated. Amazon complaints indicate that you have to go through numerous steps before being able to get in touch with a real person.

Amazon offers various ways to get in touch with their customer service team, including email, phone, live chat, and social media pages. Besides, the help center provides comprehensive information on the most common customer issues and Amazon FAQs. With that said, customers have reported experiencing difficulty in speaking to a real person both on the phone and live chat.

How has your experience with the Amazon customer service been? You are welcome to share your experience by leaving a review about Amazon by clicking the button below.

write a review

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Источник: https://help-center.pissedconsumer.com/how-you-can-reach-out-to-amazon-customer-service/

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5 Replies to “Amazon seller contact number”

  1. पंजाब नेशनल बैंक सीएसपी यूपी के लखीमपुर खीरी से

  2. @SK TEACH lekin me bandh karne gaya tha to bank vale ne kaha ki aaj baar bandh hone ke badh fir se usi bank me khata nhi khulta hai sahi hai ya galt plz help me

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