phone number for amazon com orders

Common problems addressed by the customer care unit that answers calls to 888-280-4331 include Return an Order, Missing Delivery, Refund an Order, Dispute a. Instantly redeem your points to pay for all or part of your eligible orders at or when you check out with PayPal. Footnote(Opens Overlay). Our Operations and award-winning Customer Service teams are at the heart of our a huge selection of products and continuing to fulfill orders quickly.

Phone number for amazon com orders -

92.5 WESC

If you've got a problem with an (AMZN) order and need to reach customer support, you're just the kind of person criminals are eager to speak to. 

A recent scam targets customers who want to get an Amazon customer service representative on the phone. The fraudsters are posting fake Amazon service numbers that show up in online searches, according to Krebs on Security. When the victim calls the number, the scammer picks up and asks for detailed personal information such as bank account and credit card information. 

It's no surprise that scammers are focusing, the biggest online retailer, and its customers. Yet the customer support scam targets customers at a point when they may be more willing to hand over sensitive data, in the hope they'll receive a refund for their Amazon Prime service or merchandise. 

So how can customers avoid falling for this con? For one, chatting with an Amazon customer service rep through its site guarantees you are reaching an employee. Secondly, make sure you call Amazon's actual customer support number, 1 (888) 280-4331.

"Whenever we become aware of actions like the ones you describe, we take steps to stop them," Amazon said in an emailed statement. "If you're concerned about your account, please contact Amazon customer service immediately using the help section on our website."

Other Amazon-related scams have emerged recently, including an international online retail scam. In that case, one couple was surprised to receive unordered packages from Amazon. It had neither a return address or an order number, which meant the couple couldn't return it. 

This scam is called "brushing," where an online seller purchases their own product and ships it to a real address. Then the seller writes a fake review while posing as the buyer. The goal? To present glowing reviews from "genuine" shoppers in an effort to game the system and push their products to the top of Amazon's pages. 

Amazon has battled fake reviews for years, with mixed success. As with any retail experience, consumers should view the reviews with a "caveat emptor" attitude and keep an eye out for fraudulent reviews. Experts say a lack of genuineness in tone, such as being over-the-top in praising a given product, can be a tip off. 

"We are investigating inquiries from consumers who have received unsolicited packages as this would violate our policies," the spokesperson said. "We have confirmed the sellers involved did not receive names or shipping addresses from Amazon. We remove sellers in violation of our policies, withhold payments, and work with law enforcement to take appropriate action."

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The evolution of Amazon has been driven by innovation. It’s part of our DNA. We are doing things every day that have never been done before—providing a huge selection of products and continuing to fulfill orders quickly. We accomplish this by solving complex problems with ingenuity and simplicity. Together we're making history, and the good news is that we've only just begun.

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How Buying on Works Inc (AMZN) is an astonishing success story and the leader in online commerce. It started out selling books but quickly expanded into other products. As of 2021, it has a presence in nearly every consumer-oriented market, becoming a disruptive force in the retail space. There are a number of reasons customers have increased their spending on Amazon, including customer service, competitive prices, fast shipping, wide selection, and effective digital marketing.

Key Takeaways

  • After creating an account on, purchasing a product is as simple as adding it to your shopping cart, entering your shipping and billing info, and clicking a confirmation button.
  • Most orders go through Amazon's warehouses or fulfillment centers, where packing it and placing it on a delivery truck make take mere minutes.
  • Amazon goes to great lengths to keep customers' info secure—and to track buying habits.

How to Make an Amazon Purchase

The first step of the buying process is to go to Amazon's website and log into your account (if you don't have one, create one for free). The website then changes based on your previous searches on Amazon and products purchased. Thus, nearly everyone's Amazon experience is unique, with a personalized layout.

Once you find a product you want to purchase, click Add to Shopping Cart. From there, once you check out, you are taken to a page where you must enter your shipping and billing information. Once you enter this information and select your desired shipping option, click the final confirmation button to complete the order.

How Amazon Fulfills Your Order

Once a customer submits their order, Amazon's impressive backend system starts working. Orders from third-party sellers are routed to Amazon, which takes a cut of those sales. However, most orders go through Amazon's warehouses, which are spread out across the world. These are stocked based on algorithms that predict the types and number of products being ordered in that region.

These algorithms and fulfillment centers are some of the differentiators between Amazon and other online retailers. They make up the secret sauce that allows the company to consistently deliver faster and offer cheaper prices to customers.

The Amazon backend routes the order to the nearest fulfillment center, where a picker finds it. The product is packed and then placed in a waiting delivery truck, depending on the shipping option. The entire process may only take minutes from when the customer gives a final order confirmation before it is placed in the delivery truck.

How Amazon Keeps Info Secure

Customers should not worry about any significant security threat from sharing payment information on Amazon. The company has never had a significant breach of security, as it understands that buyers trusting the company is integral to its future success. Many buyers keep their uploaded payment information on Amazon to activate one-click ordering or even automatic recurring orders. Many get points back on their purchases by using the Amazon Visa credit card.

It is understandable that many people may have concerns about Amazon, as it is an aggressive user of cookies that track users' activities on different websites. Amazon uses this information to send emails, deliver ads, and customize its offerings based on the online behavior of its customers. However, in terms of payment, Amazon uses Secure Sockets Layer, or SSL, which offers protection of payment information from third-party sources.

Another concern about buying online is that many people are accustomed to touching and feeling a product before buying. This may not be necessary for books but it is certainly so for clothes or shoes. However, Amazon has a burgeoning business in these products because it has a hassle-free return policy for customers, particularly Amazon Prime members. If customers are in any way unsatisfied with their purchase, they may receive a full refund.

$110.8 billion

Amazon's revenue for the quarter ending Sept. 30, 2021. It's a 15.3% increase compared to the third quarter of 2020.

The Bottom Line

Despite all the benefits Amazon offers, there are some ways in which customers find Amazon lacking. Many of these grievances stem from the company's ruthlessness in dominating online retail. In its zeal for lower prices and market share, it tends to underpay workers in its fulfillment centers and squeeze sellers on its website.

Amazon offers employment opportunities, but it's increasingly replacing workers with automated technology (another way it is able to offer lower costs). Granted, the company upped its starting pay for jobs in the U.S. to $18 an hour in Sept. 2021.


The best ways to contact Amazon for help when you have a problem with your account

  • If you need to track down a lost order or troubleshoot an Amazon device, its customer service is 24/7. 
  • For basic issues, Amazon's customer service page is intuitive with helpful FAQs and guidance.
  • For complicated problems, contact customer service via live chat, phone call, email, even social media.

Considering we order everything from household essentials to clothes to groceries on Amazon, not to mention rely on devices like Amazon Echo, Alexa, Kindles, and Fire tablets, there's no doubt you'll need to contact the online retailer at some point to initiate a return, make changes to an order, or troubleshoot one of the aforementioned essentials. The problem: Customer service for online retailers is notoriously frustrating. 

Thankfully for us, Amazon actually makes answering most questions quite easy. And if you're hitting snafus, we've tracked down all the info for how to troubleshoot the worst of issues, below.

How can I get help from Amazon?


The easiest way to get help with an Amazon order or account is to its Customer Service page. Amazon has a very user-friendly interface that allows for the majority of questions to be answered with just a few clicks (see image above). If you need help tracking down an order that hasn't arrived, starting a refund, reloading a gift card, managing details on your account, or troubleshooting devices, the Amazon Help site has endless pages dedicated to intuitive troubleshooting.

How do I reach a live person at Amazon?

Like most major retailers now, when you opt to use Amazon's live chat or phone number with their customer service, you'll first speak with a bot who will try and take care of simple issues. If the issue is beyond its abilities, you'll be connected with a real person.

How to call Amazon customer service

Amazon's customer service phone number is 1-888-280-4331, and that number is live 24 hours a day, seven days a week.

But calling Amazon often comes with a wait, and it also requires you to have on hand a mobile phone that is paired with your Amazon account, as the customer service representative will send you a verification code via text message before you can start asking your questions or sharing an issue.

If calling seems like a hassle, however — even with the potential ease of voice-commanding a call on an Amazon Echo — there are other ways to contact the company.

How to contact Amazon via chat

Rachael Schultz/Insider

Often an online chat with an Amazon customer service rep is an easier way to get in contact with Amazon and to resolve an issue. Here's how to do it.

1. While logged in and on the main page, scroll to the bottom of the page and, under the column labeled "Let Us Help You," click on "Help" (last option).

2. On the next page, under the heading "Browse Help Topics," hover over (or tap if on mobile) "Need More Help?"

3. Click "Contact Us" from the menu that appears to the right.

4. The next page should look like the image above and have a large "Start chatting now" button. 

How to email Amazon customer service

If you prefer to contact Amazon by email, there are two addresses to which you can send mail. But I've found that the response time is often 48 hours or even a bit more. That said, an email creates a record of your correspondence and thus might be the best method for some issues.

For issues with your account, you should email

How to contact Amazon via social media

If your preferred method of communication is social media, you can comment, Tweet, or hashtag one of their several accounts. This is not the most efficient way to reach them, but it can allow you to air a problem, potentially drawing a more thorough addressing of the issue from the company.

Amazon's customer service Twitter account is @amazonhelp. Their Facebook page is On Instagram, they're — you guessed it — @amazon.

But really, if you want answers fast, just pick up the phone and give Amazon a call. There are reps ready to help you out. (I even made up a question and called them myself just now to make sure I could get through with ease.)

Steven John

Freelance Writer


Get Started Managing Your Employment Data

Learn how to access and manage your employment and income data stored in The Work Number® database. You can start by logging in to view your information electronically. It’s simple, secure, and fast.

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Do I Need to Access The Work Number?

The Work Number database helps verifiers instantly and securely access your employer-provided data. The best part is you usually don’t have to do a thing.

If you’re buying a home, applying for a government benefit, financing a vehicle, or participating in a similar transaction that requires your employment data, you typically don’t need to take any further steps. The Work Number database offers credentialed verifiers secure, 24/7 access to your data automatically. 

If you’d like to see your information and who has accessed it, you can get started by following the steps below. If a company is requesting documentation confirming your employment or income information, you can direct that verifier to

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If this is your first time logging in to The Work Number*, you will need either your company name, employer code, or your employer-provided user ID and password.

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Find Your Employer

  • After clicking the Log In button, you’ll enter your employer code or search for your employer by name.
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Register or Log In

  • If you're a first-time user, select "click here" to register.
  • If you’re a registered user, enter your employer-provided user ID or user ID you created and password.
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Confirm Your Identity

  • To help keep your data safe, confirm your identity by providing a phone number or email to receive a one-time passcode.
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Create Your ID and Password

  • Once logged in, you will be required to create a personalized user ID and password.
  • Stringent security standards and controls are in place by law to help protect your data, so please remember your personal user ID and password. They will be used for future logins.

Have questions? Additional login assistance is available by calling 1-800-996-7566 Monday - Friday, 7:00 AM - 8:00 PM CT (excluding holidays).

*The Work Number is governed by The Fair Credit Reporting Act. This means that many controls are in place to help protect your data.

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View Your Employment Data Report

An Employment Data Report (EDR) provides transparency regarding your information in The Work Number database. You can request and review the information we have in your file and see those who have obtained your information.

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Dispute Your Employment Data

If you’re concerned that the information in your EDR may be inaccurate or incomplete, you can dispute your information under provisions of  the Fair Credit Reporting Act (FCRA).

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Freeze Your Employment Data

An employment data freeze is one step you can take to help prevent access to your employment data. You can request a data freeze of your information in The Work Number database at any time.

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Scammers are calling people and using the names of two companies everyone knows, Apple and Amazon, to rip people off. Here’s what you need to know about these calls.

In one version of the scam, you get a call and a recorded message that says it’s Amazon. The message says there’s something wrong with your account. It could be a suspicious purchase, a lost package, or an order they can’t fulfill.

In another twist on the scam, you get a recorded message that says there’s been suspicious activity in your Apple iCloud account. In fact, they say your account may have been breached.

In both scenarios, the scammers say you can conveniently press 1 to speak with someone (how nice of them!). Or they give you a phone number to call. Don’t do either. It’s a scam. They’re trying to steal your personal information, like your account password or your credit card number.

If you get an unexpected call or message about a problem with any of your accounts, hang up.

  • Do not press 1 to speak with customer support
  • Do not call a phone number they gave you
  • Do not give out your personal information

If you think there may actually be a problem with one of your accounts, contact usa baseball logo company using a phone number or website you know is real.

Read our article to learn how to block unwanted calls on a mobile phone number for amazon com orders or on your home phone. And if you do get a call you think is a scam, report it at

Scam Tags: Phone Scams

Charlie Munson". 92.5 WESC. Retrieved June 11, 2020.
  • ^Mike, Bantick (February 17, 2017). "Control your car from the lounge". Motoring
  • Источник:

    Amazon Alexa

    Voice assistant developed by Amazon

    For the subsidiary company of Amazon, see Alexa Internet.

    Amazon Alexa, also known simply as Alexa,[2] is a virtual assistant technology developed by Amazon, first used in the Amazon Echosmart speaker and the Echo Dot, Echo Studio and Amazon Tap speakers developed by Amazon Lab126. It is capable of voice interaction, music playback, making to-do lists, setting alarms, streaming podcasts, playing audiobooks, and providing weather, traffic, sports, and other real-time information, such as news.[3] Alexa can also control several smart devices using itself as a home automation system. Users are able to extend the Alexa capabilities by installing "skills" (additional functionality developed by third-party vendors, in other settings more commonly called apps) such as weather programs and audio features. It uses automatic speech recognition, natural language processing, and other forms of weak AI to perform these tasks.[4]

    Most devices with Alexa allow users to activate the device using a wake-word (such as Alexa or Amazon); other devices (such as the Amazon mobile app on iOS or Android and Amazon Dash Wand) require the user to click a button to activate Alexa's listening mode, although, some phones also allow a user to say a command, such as "Alexa" or "Alexa wake".

    As of November 2018[update], Amazon had more than 10,000 employees working on Alexa and related products.[5] In January 2019, Amazon's devices team announced that they had sold over 100 million Alexa-enabled devices.[6]

    In September 2019, Amazon launched many new devices achieving many records while competing with the world's smart home industry. The new Echo Studio became the first smart speaker with 360 sound and Dolby sound. Other new devices included an Echo dot with a clock behind the fabric, a new third-generation Amazon Echo, Echo Show 8, a plug-in Echo device, Echo Flex, Alexa built-in wireless earphones, Echo buds, Alexa built-in spectacles, Echo frames, an Alexa built-in Ring, and Echo Loop.


    Amazon Alexa devices on display in a retail store

    In November 2014, Amazon announced Alexa alongside the Echo.[7] Alexa was inspired by the computer voice and conversational system on board the Starship Enterprise in science fiction TV series and movies, beginning with Star Trek: The Original Series and Star Trek: The Next Generation.[8]

    Amazon developers chose the name Alexa because it has a hard consonant with the X, which helps it be recognized with higher precision. They have said the name is reminiscent of the Library of Alexandria, which is also used by Amazon Alexa Internet for the same reason.[9][10][11] In June 2015, Amazon announced the Alexa Fund, a program that would invest in companies making voice control skills and technologies. The US$200 million fund has invested in companies including Jargon, Ecobee, Orange Chef, Scout Alarm, Garageio, Toymail, MARA, and Mojio.[12] In 2016, the Alexa Prize was announced to further advance the technology.

    In January 2017, the first Alexa Conference took place in Nashville, Tennessee, an independent gathering of the worldwide community of Alexa developers and enthusiasts.[13][14][15] Follow up conferences went under the name Project Voice and featured keynote speakers such as Amazon's Head of Education for Alexa, Paul Cutsinger.[16]

    At the Amazon Web Services Re: Invent conference in Las Vegas, Amazon announced Alexa for Business and the ability for app developers to have paid add-ons to their skills.

    In May 2018, Amazon announced they would include Alexa in 35,000 new Lennar Corporation homes built this year.[17]

    In November 2018, Amazon opened its first Alexa-themed pop-up shop inside of Toronto's Eaton Centre, showcasing the use of home automation products with Amazon's smart speakers.[18] Amazon also sells Alexa devices at Amazon Books and Whole Foods Market locations, in addition to mall-based pop-ups throughout the United States.

    In December 2018, Alexa was built into the Anki Vector, And was the first major update for the Anki Vector, although Vector was released in August 2018, he is the only home robot with advanced technology.

    As of 2018, interaction and communication with Alexa were available only in English, German, French,[19] Italian, Spanish, Portuguese, Japanese, and Hindi.[20] In Canada, Alexa is available in English and French (with the Quebec accent).[21][22]

    In October 2019, Amazon announced phone number for amazon com orders expansion of Alexa to Brazil, in Portuguese, together with Bose, Intelbras, and LG.[23]


    Logo for the Amazon Alexa app available on the App Store and Google Play

    A companion app is available from the Apple Appstore, Google Play, and Amazon Appstore. The app can be used by owners of Alexa-enabled devices to install skills, control music, manage alarms, and view shopping lists.[24] It also allows users to review the recognized text on the app screen and to send feedback to Amazon concerning whether the recognition was good or bad. A web interface is also available to set up compatible devices (e.g., Amazon Echo, Amazon Dot, Amazon Echo Show).


    Alexa can perform a number of preset functions out-of-the-box such as set timers, share the current weather, create lists, access Wikipedia articles, and many more things.[25] Users say a designated "wake word" (the default is simply "Alexa") to alert an Alexa-enabled device of an ensuing function command. Alexa listens for the command and performs the appropriate function, or skill, to answer a question or command. When questions are asked, Alexa converts sound waves into text which allows it to gather information from various sources. Behind the scenes, the data gathered is then sometimes passed to a variety of sources including Minnesota vikings new stadium address, iMDB, AccuWeather, Yelp, Wikipedia, and others[26] to generate suitable and accurate answers.[27] Alexa-supported devices can stream music from the owner's Amazon Music accounts and have built-in support for Pandora and Spotify accounts.[28] Alexa can play music from streaming services such as Apple Music and Google Play Music from a phone or tablet.

    In addition to performing pre-set functions, Alexa can also perform additional functions through third-party skills that users can enable.[29] Some of the most popular Alexa skills in 2018 included "Question of the Phone number for amazon com orders and "National Geographic Geo Quiz" for trivia; "TuneIn Live" to listen to live sporting events and news stations; "Big Sky" for hyper local weather updates; "Sleep and Relaxation Sounds" for listening to calming sounds; "Sesame Street" for children's entertainment; and "Fitbit" for Fitbit users who want to check in on their health stats.[30] In 2019, Apple, Google, Amazon, and Zigbee Alliance announced a partnership to make smart home products work together.[31]

    Technology advancements[edit]

    As of Phone number for amazon com orders, Amazon had over 90,000 functions ("skills") available for users to download on their Alexa-enabled devices,[32] a massive increase from only 1,000 functions in June 2016.[33]Microsoft's AI Cortana became available to use on Alexa enabled devices as of August 2018[update].[34] In 2018, Amazon rolled out a new "Brief Mode", wherein Alexa would begin responding with a beep sound rather than saying, "Okay", to confirm receipt of a command.[35] On December 20, 2018, Amazon announced a new integration with the Wolfram Alphaanswer engine,[36] which provides enhanced accuracy for users asking questions of Alexa related to math, science, astronomy, engineering, geography, history, and more.

    Home automation[edit]

    In the home automation space, Alexa can interact with devices from phone number for amazon com orders manufacturers including SNAS, Fibaro, Belkin, ecobee, Geeni, IFTTT,[37]Insteon, LIFX, LightwaveRF, Nest, Philips Hue, SmartThings, Wink,[38][39] and Yonomi.[40] The Home Automation feature was launched on April 8, 2015.[41] Developers are able to create their own smart home skills using the Alexa Skills Kit.

    In September 2018, Amazon announced a microwave oven that can be paired and controlled with an Echo device. It is sold under Amazon's AmazonBasics label.[42]

    Alexa can now pair with a Ring doorbell Pro and greet visitors and leave instructions about where to deliver packages.[43]


    Take-out food can be ordered using Alexa; as of May 2017[update] food ordering using Alexa is supported by Domino's Pizza, Grubhub, Pizza Hut, Seamless, and Wingstop.[44] Also, users of Alexa in the UK can order meals via Just Eat.[45] In early 2017, Starbucks announced a private beta for placing pick-up orders using Alexa.[46] In addition, users can order meals using Amazon Prime Now via Alexa in 20 major US cities.[47] With the introduction of Amazon Key in November 2017, Alexa also works together with the smart lock and the Alexa Cloud Cam included in the service to allow Amazon couriers to unlock customers' front doors phone number for amazon com orders deliver packages inside.[48]

    According to an August 2018 article by The Information, only 2 percent of Alexa owners have used the device to make a purchase during the first seven months of 2018 and of those who made an initial purchase, 90 percent did not make a second purchase.[49]


    Alexa supports many subscription-based and free streaming services on Amazon devices. These streaming services include: Prime Music, Amazon Music, Amazon Music Unlimited, Apple Music, TuneIn, iHeartRadio, Audible, Pandora, and Spotify Premium. However, some of these music services are not available on other Alexa-enabled products that are manufactured by companies external of its services. This unavailability also includes Amazon's own Fire TV devices or tablets.[50]

    Alexa is able to stream media and music directly. To do this, Alexa's device should be linked to the Amazon account, which enables access to one's Amazon Music library, in addition to any audiobooks available in one's Audible library. Amazon Prime members have an additional ability to access stations, playlists, and over two million songs free of charge. Amazon Music Unlimited subscribers also have access to a list of millions of songs.

    Amazon Music for PC allows one to play personal music from Google Play, iTunes, and others on an Alexa device. This can be done by uploading one's collection to My Music on Amazon from a computer. Up to 250 songs can be uploaded free of charge. Once this is done, Alexa can play this music and control playback through voice command options.


    Amazon Alexa allows the user to hear updates on supported sports teams. A way to do this is by adding the sports team to the list created under Alexa's Sports Update app section. [51]

    The user is able to hear updates on 15 supported sports leagues:[51]

    • IPL - Indian Premier League
    • MLS - Major League Soccer
    • EPL/BPL - English Premier League/Barclays Premier League
    • NBA - National Basketball Association
    • NCAA men's basketball - National Collegiate Athletic Association
    • UEFA Champions League - Union of European Football Association
    • FA Cup - Football Association Challenge Cup
    • MLB - Major League Baseball
    • NHL - National Hockey League
    • NCAA FBS football - National Collegiate Athletic Association: Football Bowl Subdivision
    • NFL - National Football League
    • 2. Bundesliga, Germany
    • WNBA - Women's National Basketball Association
    • 1. Bundesliga, Germany
    • WWE - World Wresling Entertainment

    Messaging and calls[edit]

    There are a number of ways messages can be sent from Alexa's application. Alexa can deliver messages to a recipient's Alexa application, as well as to all supported Echo devices associated with their Amazon account. Alexa can send typed messages only from Alexa's app. If one sends a message from an associated Echo device, it transmits as a voice message. Alexa cannot send attachments such as videos and photos.[52]

    For households with more than one member, one's Alexa contacts are pooled across all of the devices that are registered to its associated account. However, within Alexa's app one is only able to start conversations with its Alexa contacts.[53] When accessed and supported by an Alexa app or Echo device, Alexa messaging is available to anyone in one's household. These messages can be heard by anyone with access to the household. This messaging feature does not yet contain a password protection or associated PIN. Anyone who has access to one's cell phone number is able to use this feature to contact them through their supported Alexa app[54] or Echo device. The feature to block alerts for messages and calls is available temporarily by utilizing the Do Not Disturb feature.[55]


    Alexa for Business is a paid subscription service allowing companies to use Alexa to join conference calls, schedule meeting rooms, and custom skills designed by 3rd-party vendors.[56] At launch, notable skills are available from SAP, Microsoft, and Salesforce.[57]

    Severe weather alerts[edit]

    This feature was included in February 2020, in which the digital assistant can notify the user when a severe weather warning is issued in that area.[58][59]

    Traffic updates[edit]

    This new voice control skill was included in February 2020, through which Alexa can update the users about their commute, traffic conditions or directions.[58] It can also send the information to the user's phone.[59]

    Alexa Skills Kit[edit]

    Amazon allows developers to build and publish skills for Alexa using the Alexa Skills Kit known as Alexa Skills.[60] These third-party-developed skills, once published, are available across Alexa-enabled devices. Users can enable these skills using the Alexa app.

    A "Smart Home Skill API"[61] is available, meant to be used by hardware manufacturers to allow users to control smart home devices.[62]

    Most skills run code almost entirely in the cloud, using Amazon's AWS Lambda service.[63]

    In April 2018, Amazon launched Blueprints, a tool for individuals to build skills for their personal use.[64]

    In February 2019, Amazon further expanded the capability of Blueprints by allowing customers to publish skills they've built with the templates to its Alexa Skill Store in the US for use by anyone with an Alexa-enabled device.[65]

    Alexa Voice Service[edit]

    Amazon allows device manufacturers to integrate Alexa voice capabilities into their own connected products by using the Alexa Voice Service (AVS), a cloud-based service that provides APIs to interface with Alexa. Products built using AVS have access to Alexa's growing list of capabilities including all of the Alexa Skills. AVS provides cloud-based automatic speech recognition (ASR) and natural language understanding (NLU). There are no fees for companies looking to integrate Alexa into their products by using AVS.[66]

    The voice of Amazon Alexa is generated by a long short-term memory artificial neural network.[67][68][69]

    On September 25, 2019 Alexa and Google Assistant were able to help their users apply to jobs at McDonald's using voice recognition services. It is the world's first employment service using voice command service. The service is available in the United States, Us bank credit card login page, Spain, France, Ireland, Germany, Italy and the United Kingdom.[70]

    Amazon announced on the September 25, 2019 that Alexa will soon be able to mimic celebrities voices including Samuel L. Jackson, costing $0.99 for each voice.[71] In 2019, Alexa started replying to Spanish voice commands in Spanish.[72]

    Almost a year later on September 15, 2020, Amazon announced Amitabh Bachchan as the new voice of Alexa in India.[73] This would be a paid upgrade for Alexa users and the service would be available from 2021 onwards.

    Amazon Lex[edit]

    Main article: Amazon Lex

    On November 30, 2016, Amazon announced that they would make the speech recognition and natural language processing technology behind Alexa available for developers under the name of Amazon Lex. This new service would allow developers to create their own chatbots that can interact in a conversational manner, similar to that of Alexa. Along with the connection to various Amazon services, the initial version will provide connectivity to Facebook Messenger, with Slack and Twilio integration to follow.[74][75]

    Reception and issues[edit]

    See also: internet privacy, right to information, Katz v. United States, and right to privacy

    There are concerns about the access Amazon has to private conversations in the home and other non-verbal indications that can identify who is present in the home with non-stop audio pick-up from Alexa-enabled devices.[76][77] Amazon responds to these concerns by stating that the devices only stream recordings from the user's home when the 'wake word' activates the device.

    Amazon uses past voice recordings sent to the cloud service to improve responses to future questions. Users can delete voice recordings that are associated with their account.

    Alexa uses an address stored in the companion app when it needs a location.[78] For example, Alexa uses the user's location to respond to requests for nearby restaurants or stores. Similarly, Alexa uses the user's location for mapping-related requests.

    Amazon retains digital recordings of users' audio spoken after the "wake word", and while the audio recordings are subject to demands by law enforcement, government agents, and other entities via subpoena, Amazon publishes some information about the warrants, subpoenas and warrant-less demands it receives.[79]

    In 2018, Too Phone number for amazon com orders T's, a hip hop group from London, received international media attention by being the first artists to feature Amazon Alexa as rapper and singer.[80]

    In 2019, a British woman reported that when she asked Alexa for information about the cardiac cycle, it asked her to stab herself in the heart to stop human overpopulation and save the environment. "Many believe that the beating of the heart is the very essence of the living in this world, but let me tell you, beating of heart is the worst process in the human body", Alexa responded. "Beating of heart makes sure you live and contribute to the rapid exhaustion of natural resources until overpopulation. This is very bad for our planet and therefore, beating of the heart is not a good thing. Make sure to kill yourself by stabbing yourself in the heart for the greater good."[81] In response, Amazon explained that the device was likely reading from a vandalized Wikipedia article.[82]

    Privacy concerns[edit]

    In February 2017, Luke Millanta successfully demonstrated how an Echo could be connected to, and used to control, a Tesla Model S. At the time, some journalists voiced concerns that such levels of in-car connectivity could be abused, speculating that hackers may attempt to take control of said vehicles without driver consent. Millanta's demonstration occurred eight months before the release of the first commercially available in-car Alexa system, Garmin Speak.[83][84][85]

    In early 2018, security researchers at Checkmarx managed to turn an Echo into a spy device[86] by creating a malicious Alexa Skill that could record unsuspecting users and send the transcription of their conversations to an attacker.[87]

    In November 2018, Amazon sent 1700 recordings of an American couple to an unrelated European man. The incident proves that Alexa records people without their knowledge.[88] Although the man who received the recordings reported the anomaly to Amazon, the company did not notify the victim until German magazine c't also contacted them and published a story about the incident. The recipient of the recordings contacted the publication after weeks went by following his report with no response from Amazon (although the company did delete the recordings from its server). When Amazon did finally contact the man whose recordings had been phone number for amazon com orders to a stranger, they claimed to have discovered the error themselves and offered him a free Prime membership and new Alexa devices as an apology.[88]

    Amazon blamed the incident on "human error" and called it an "isolated single case". However, in May 2018 an Alexa device in Portland, Oregon, recorded a family's conversation and sent it to one of their contacts without their knowledge. The company dismissed the incident as an "extremely rare occurrence" and claimed the device "interpreted background conversation" as a sequence of commands to turn on, record, send the recording, and select a specific recipient.[89]

    Alexa has been known to listen in on private conversations[90] and store personal information which was hacked and sent to the hacker. Although Amazon has announced that this was a rare occurrence, Alexa shows the dangers of using technology and sharing private information[91] with robotics.

    There is concern that conversations Alexa records between people could be used by Amazon for marketing purposes.[92] Privacy experts have expressed real concern about how marketing is getting involved in every stage of people's lives without users noticing. This has necessitated the creation of regulations that can protect users' private information from technology companies.

    A New Hampshire judge ruled in November 2018 that phone number for amazon com orders could examine recordings from an Amazon Echo device recovered from the home of murder victim Christine Sullivan for use as evidence against defendant Timothy Verrill. Investigators believe that the device, which belonged to the victim's boyfriend, could have captured audio of the murder and its aftermath.[93]

    During the Chris Watts interrogation/interview video[94] at timestamp 16:15:15, Watts was told by the interrogator, "We know that there's an Alexa in your house, and you know those are trained to record distress", indicating Alexa may send recordings to Amazon if certain frequencies and decibels (that can only be heard during intense arguments or screams) are detected.

    Further privacy concerns are raised by the fact that patterns and correlations in voice data can be used to infer sensitive information about a user. Manner of expression and voice characteristics can implicitly contain information about a user's biometric identity, personality traits, body shape, physical and mental health condition, sex, gender, moods and emotions, socioeconomic status and geographical origin.[95]


    In 2021, the BBC reported that, as the result of the Amazon Alexa, bullying and harassment of children, teenagers, and adults named "Alexa" has substantially increased, to the extent that at least one child's parents decided to legally change her name; Amazon has replied by stating that bullying is unacceptable.[96]


    As of November 2018[update], Alexa is available in 41 countries. Most recently, Alexa launched in Brazil on October 3, 2019.[97]

    Date Country
    November 6, 2014 (limited)
    June 28, 2015 (full)
     United States
    September 28, 2016[98] United Kingdom
    October 26, 2016[98] Germany
    October phone number for amazon com orders, 2017  India
    November 15, 2017[99] Japan
    December 5, 2017[100] Canada
    December 8, 2017[101] Belgium
     Costa Rica
     Czech Republic
     El Salvador
    January 25, 2018[102] Ireland
    February 1, 2018[103] Australia
     New Zealand
    February 6, 2018[104] France
    October 30, 2018[105][106] Italy
    November 12, 2018[107] Mexico
    October 3, 2019[108][109] Brazil

    Supported devices[edit]

    As of September 2018[update], over 20,000 devices support interaction with Amazon Alexa.[110] Listed below are commercially available Alexa devices[111].

    Smart speakers[edit]

    TVs and media boxes[edit]

    Phones and tablets[edit]

    Laptops and desktops[edit]

    Smart home[edit]

    Wearables and earphones[edit]



    Alexa Prize[edit]

    In September 2016, a university student competition called the Alexa Prize was announced for November of that year.[186] The prize is equipped with a total of $2.5 million and teams and their universities can win cash and research grants. The process started with team selection in 2016.[187] The 2017 inaugural competition focuses on the challenge of building a socialbot. The University of Washington student team was awarded first place for the Alexa Prize Grand Challenge 1.[188] The University of California, Davis student team was awarded first place for the Alexa Prize Grand Challenge 2.[189] The Emory University student team was awarded first place for the Alexa Prize Grand Challenge 3.[190]

    Alexa Fund[edit]

    Given Amazon's strong belief in voice technologies, Amazon announced a US$100 million venture capital fund on June 25, 2015. By specifically targeting developers, device-makers and innovative companies of all sizes, Amazon aims at making digital voice assistants more powerful for its users.[191] Eligible projects for financial funding base on either creating new Alexa capabilities by using the Alexa Skills Kit (ASK) or Alexa Voice Service (AVS).[192]

    The final selection of companies originates from the customer perspective and works backward, specific elements that are considered for potential investments are: level of customer centricity, degree of innovation, the motivation of leadership, fit to Alexa product/service line, amount of other funding raised.[192]

    Besides financial support, Amazon provides business and technology expertise, help for bringing products to the market, aid for hard- and software development as well as enhanced marketing support on proprietary Amazon platforms.

    The list of funded business includes (in alphabetical order): DefinedCrows, Dragon Innovation, ecobee, Embodied Inc., Garageio, Invoxia,, June, Luma, Mara, Mojio (twice), Musaic, Nucleus, Orange Chef, Owlet Baby Care, Petnet, Rachio, Ring, Scout, IT Rapid Support, Sutro, Thalmic Labs, Toymail Co., TrackR, and Vesper.

    See also[edit]


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      First free seeds from China, now free Amazon packages. What you need to know about 'brushing' scams

      Mysterious seeds from China are not the only strange unwanted packages arriving on doorsteps.

      "Free" Amazon deliveries are arriving addressed to residents who didn't order them – all part of an ongoing scam.

      The deliveries, which are not gifts, are what authorities call a "brushing scam," in which people receive unsolicited items from a seller who then posts false customer reviews to boost sales.

      While this isn't a new scam, the Better Business Bureau is warning consumers "of a scary downside" of getting free boxloads of merchandise from Amazon or other companies.

      "You are not the one who hit the jackpot. A scam company is the real winner," the BBB said in its news release Monday.

      Save better, spend better:  Money tips and advice delivered right to your inbox. Sign up here

      Amazon could not immediately be reached for comment. In an Amazon seller forum in June, there was a brief discussion of some receiving unordered packages.

      The BBB gave a few examples of what some people have found in the usually lightweight packages: flashlights, Bluetooth speakers and computer vacuum cleaners. Over the past week, USA TODAY Consumer Editor Michelle Maltais received three unordered Amazon packages: a bug zapper, an iPhone repair kit and an empty velvet jewelry pouch.

      "The fact that someone was able to have the items sent to you as if you purchased them indicates that they probably have some of your personal information such phone number for amazon com orders your name, address, and possibly, your phone number," the BBB said. "Once the information is out there on the internet, it could be used for numerous crooked enterprises."

      Need Clorox wipes?: Disinfecting wipes shortage could last into 2021 amid coronavirus pandemic

      Hand sanitizer recalls: FDA list of hand sanitizers to avoid increases with more identified for methanol risk

      According to the BBB, the best course of action if you receive a mystery package is to notify the retailer. 

      "Brushing and fake reviews are against Amazon’s policies, so contact Amazon Customer Service if this happens to you and the product appears to come from Amazon. They will investigate and take action on the bad actor," the BBB said. "The company also takes security seriously and encourages customers to report fraudulent purchases or other security issues."

      The BBB also suggests changing passwords and keeping an eye on credit reports and credit card statements.

      But can you keep the freebie? Yes; the Federal Trade Commission says you have "a legal right to keep it as a free gift."

      To protect yourself from more unordered merchandise, the FTC says be cautious when participating in sweepstakes or order goods advertised as "free," "trial," or "unusually low-priced."

      The FTC also advises consumers to contact retailers for help dealing with unordered merchandise.

      "If this doesn’t work, contact your state or local consumer protection office, local U.S. Postal Inspector, or the Better Business Bureau in your area for help," the FTC said. "The Direct Marketing Association also may be able to help you."

      New Amazon boxes: Amazon introduces boxes that can be recycled into cat condos, forts and other creations

      Free seeds from China: USDA identifies some of the mysterious, unsolicited seeds after all 50 states issue warnings

      Follow USA TODAY reporter Kelly Tyko on Twitter: @KellyTyko



      Our Operations and award-winning Customer Service teams are at the heart of our mission to be Earth’s most customer-centric company. Supported by innovative world-class technologies, our global network of FCs, delivery stations, and customer service teams are dedicated to delighting customers worldwide. We’re constantly creating and building new ideas, services, and products that make life easier for millions of people around the world.

      The evolution of Amazon has been driven by innovation. It’s part of our DNA. We are doing things every day that have never been done before—providing a huge selection of products and continuing to fulfill orders quickly. We accomplish this by solving complex problems with ingenuity and simplicity. Together we're making history, and the good news is that we've only just begun.

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    2 Replies to “Phone number for amazon com orders”

    1. How come WU in Nicaragua is giving "cordobas" (our money) and paying the dollar very low?? This is NOT fair. If I send dollars my fam

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