These opinions, findings, or experiences may not be representative of what all customers may achieve. JP Morgan Chase Bank, N.A. or any of its affiliates are. New York City-based JPMorgan Chase Bank is a financial services giant with a $120 personal or business banking customers—or everyone. Jamie Dimon, chairman and chief executive officer of JPMorgan Chase, listens during a Business Roundtable CEO Innovation Summit discussion.
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This Bank goes above and beyond to follow up on fraudulent charges assessed against the account. They guarantee the outcome to be positive and this reflects in their leadership, mission, vision and values. Current fraudulent charges are immediately canceled and forward looking charges credited. New charge cards are immediately sent and life back to normal is quickly obtained.
I just want to give some credit to my hometown Chase Bank in DeRidder La. My wife and I have banked here for 25 years, and would never consider placing our money anywhere else. The staff is always friendly, helpful, and dependable. We especially want to give our appreciation to Misty **. Misty has always been with us and has helped us more times than I can count. (You guys really should make Misty the branch manager if she isn’t already). We have had occasion to visit other Chase Banks in our travels, but none can compare to the Chase Bank of DeRidder La.
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I have banked with Chase for almost 20 yrs now. During that time, I have also held accounts with other institutions, and whether I left Chase during that time or not, I have ALWAYS come back. I have NEVER found another bank that has worked with me and adapted to my needs for certain services, products, or assistance! When I'm in a financial bind, a cross-country trek, discharging from the military, experiencing medical or family emergencies, or attempting to bank from awkward locations and relinquishing Power of Attorney to another.They're always available to me 24/7 to help. Their customer service is impeccable, and I'm extremely impressed by can i get cash back with my paypal card knowledge that every one of their representatives possess. Thank You Chase Bank for ALL your support! I will recommend you to everyone I know.
Chase has been such a phenomenal bank for me, I never had one issue when dealing with them. Staff is super friendly, polite, and professional. I've had several bank accounts in the past and by far Chase is the absolute best one I have had. I have the secure checking so I cannot overdraft and write checks. That's how I like it and I also have a Savings account opened today. I love customer service, if I ever had an issue it was always taken care of then and there at that moment. I literally have no complaints when it comes to Chase!
I was pretty stressed out today because I had three overdraft fees due to automatic payments taking place, but Arlesia, a customer service agent refunded all three to me, and she was super nice about it. Usually they don't care, but she was super cool about it. Thanks Arlesia! (By the way, they totalled $102, which is A LOT for an overdraft fee. She refunded all three.)
I've been with Chase for over a decade. My experience starting three years ago has consisted off overdraft fees, money missing from my account, and terrible customer service. CHASE STEALS YOUR MONEY. As of November 24, 2021, I have nearly $500 in overdraft. Why? Chase took $300 from my account, there was not even $300 to even take, and called it a "claim reversal." Mind you, I submitted a request for claim Oct. 29-Nov. 3, they reverse a claim on the 11th. DAYS later, instead of taking $300 once a merchant sent my money back.
After this, I've received overdraft fee, after overdraft fee, amount is currently $500. I called Chase and you know what I was told? "We do this to protect your account" HOW ARE YOU PROTECTING ME? I AM IN DEBT YOU-$500. If Chase REALLY CARED, they would've never waited THAT LONG to reverse the claim, and on top of that, keep adding to my debt their stupid overdraft fees. I had NO MONEY when they left my BUSSINESS CHECKING ACCOUNT overdraft. Now I have moved onto a community back. Stay out of national banks. They just steal from people!
I wonder if I made a mistake having my Social Security check direct deposited with Chase Bank. I'm locked out few weeks later. A phone number comes up. Says 50 minute wait. Waited 1 1/2 hours. Hung up. Called back and chose option to wait 50 minutes for return call. That call never came. Decided to call number on back of card and they told me to call Fraud Dept. on Monday. Spoke to someone. Said fraudulent activity. Said I must come into building with 2 forms of I.D. The Fraud Dept. They say because I opened an account online, I needed to go into any branch office and present two forms of ID. So my question is “Why allow online applications when it’s not enough?"
I go into a branch office. Same greeting, adding “We only have one banker and he has back-to-back appointments. I can get you an appointment for a couple days from now" (or something like that). I said, "Do you see this walker? I CAN’T come back. Is there a manager or bank president or somebody? This is an emergency. You guys have my few funds on lockdown and I need help right now!" Introduces himself and says he had several appointments; someone would be coming in 15 minutes and it would be another 45 min – 1 hr. I said, "Well maybe you can use these 15 min. to take a quick peek at my account and see why I’m being treated like I’m being treated like I’m on the FBI list, when I just had my first Social Security check auto deposited in this bank."
He said that it showed there may have been some fraudulent activity – “but not you” and they had to close the account. I said “And here I thought I had touched a wrong key when using my User name and Password," he assured me that was not the problem. I’m like why didn’t that type of message come across, vs. call a number that nobody answers?! He said “We’ll have to close that account and you’ll have to open a new one." When I expressed GREAT DISMAY, he said, "Well, let’s go ahead and open a new one today." I’m like, "You know, I have used credit unions for most of my 50+ years of banking." I went to a small unknown bank, only because I was doing a consumer research study. I joined because I was so impressed with a young woman who had only been there 3 weeks. I stayed for a few years, until some branches closed and it was to inconvenient to travel 20 miles to get there.
So I say, Chase is one of the oldest banks in the country with ATM’s everywhere. Yet, here I sit in the principal’s office. By the way my Mom and I volunteer for AARP: the local chapter, State office and federal team. We share our experiences with issues affecting seniors and look into changes in legislature for laws that advocate more accessibility for seniors. I’m also involved in several other senior advocacy groups and programs. My Mom made a commercial for AARP regarding the high prices of prescription drugs. Someone saw it in D.C. and did an interview with her that appeared in an online article. So you, Sir, will determine how my reviews of CHASE Bank will go.
Meanwhile, someone came to the door and said “Do you have 5 or 10 minutes?” (I turned and looked at her as if to say “Excuse me, can you say “excuse me?) He asked if she could see “Ms. So and So’? I’m kind of tied up right now.” I asked, "Is that your next appointment?" He said, "I asked someone else to help her so I can go ahead and get you taken care of."
I call the following day to ask a question about my account. The person answering the phone said the banker was busy helping another customer. Did I want to make an appointment. I stated, "I’m sure he doesn’t want me coming back in there with my walker to ask a question. Doesn’t he have voicemail?" “No.” "Well, please take my number to call me please." That was about 2:30. About 4:30 I got online to Consumer Affairs. Just then the phone rang. I told him, "So glad you called; didn’t think you’d gotten the message." I thanked him and again mentioned the “receptionist” who said he had no voicemail, and I thought he was the same one who refused to greet me until I said my highly exaggerated “Hello”. He said, "I think I know who it is. I will talk to him."
I called customer service, credit department and manager, no one would help. Went to the local branch and they wanted me to take time off work and make an appointment. They were happy to help me 12 years ago to ocean isle beach nc cooke realty account. Very disappointed with “customer service.
Was notified in Oct 21 that Chase was assuming the servicing of my mortgage. Some things went well - the numbers (loan balance, escrow balance) seem to have been accurately transferred. I say "seem" because there is no way to see the escrow balance on their website, at least until the first statement is issued. So I called to confirm. [BTW, the Chase website doesn't come comerica online banking down to that of my previous loan service company in terms of information availability and ease of use.]
Then I tried to set up online payments. This has been a disaster. I already have a Chase credit card account that is linked to my checking account. So all I had to do was apply the account info that's already in their systems to my mortgage, right? But no, you have to enter the information separately. Okay. So, every day for a week, I tried to (a) link automatically using my login info, and (b) enter the routing number and account number manually. All attempts unsuccessful.
These difficulties have prompted three calls to their "Customer Service" desk, multiple private messages, and a scheduled callback from their IT department that they blew off. Not only have they not fixed the problem, they can't articulate back to me what it is, and they don't seem either capable or willing to fix it. Perhaps I'll just write checks and mail them in. That way I can at least take a modicum of pleasure in knowing that it will drive up their administrative costs, and perhaps cause them to experience just a small fraction of the headache they have provided to me.
I’ve had a Chase account for just over 20 years. During that time I’ve experienced their service getting worse and worse, and it’s harder and harder to get help resolving issues. Today was the last straw: they wouldn’t even cash a check for me at a branch. Not a personal check. A professionally printed check from a business. And it wasn’t an astronomical or suspicious sum. It was $650 paying me for work I’d done. They said they could only deposit it & then, AFTER they deposited it, they told me I wouldn’t have full access to the money until 4 days from now.
The whole reason I drove to the branch was that I needed the cash today. If I’d wanted to deposit I could have done that from home. Check cashing is a basic banking service and I’m a long-time customer. I have a smaller account with PNC & I’ve never had any problems with their customer service. As soon as this check clears and Chase releases *my* money, I will be moving all my business to PNC and closing my Chase account. I can’t wait to never have to deal with Chase again.
Contact Chase Bank Customer Service
Chase Bank Phone Numbers and Emails
- (800) 935-9935
Get online and mobile banking support, or help with your account
- (800) 493-3319
- (866) 550-5705
Collecting and/or completing documents
- (877) 469-0110
Domestic Chase Military Services
- (318) 340-3308
Military Personnel And Veterans Overseas
- (800) 848-9380
- (800) 935-9935
Get online and mobile banking support, or help with your account
- (800) 242-7338
- (713) 262-3300
- (877) 242-7372
Chase Bank Emails:
More phone numbers and emailsLess phone numbers and emails
Chase Bank Contact Information
Corporate Office Address:
JPMorgan Chase Bank, N.A.
270 Park Avenue
New York,New York 10172
Other Info (opening hours):
Monday - Friday: 7:00 AM - 11:00 PM (ET)
Saturday - Sunday: 10:00 AM - 7:00 PM (ET)
P.O. Box 734007,
Dallas, TX 75373-4007
Chase Accessibility Services
P.O. Jp morgan chase business account customer service 182077,
Columbus, OH 43218
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Chase Bank Rating Based on 717 Reviews
Product or Service Quality
Product or Service Quality
Diversity of Products or Services
Discounts and Special Offers
All 2K Chase Bank reviews
Summary of Chase Bank Customer Service Calls
03:51 AVG CALL
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chase Bank Customer Service?
Payments and Charges Question:
- “Charge on account”
- winter 1st birthday party ideas girl “Unknown charges”
- “Need to correct a deposit”
- alliance bank of arizona scottsdale jp morgan chase business account customer service “Can't log in to account”
- “To open a bank account”
Request for Information Question:
- “Questions about my checking act”
- “Check on account”
- “I'm looking for my old debit card”
- “Issues with card”
- “Lost card”
- “Card not working”
Product/ Service Question:
- jp morgan chase business account customer service “Atm wont work”
- “Damaged card”
- “Auto loan”
Activation/ Cancellation Question:
- how to pay credit card bill on pnc app “Ach cancelations”
- “I would like to cancel a transaction”
- “Cancel a debit card and request a new one”
Shipping and Delivery Question:
- “Recently moved and haven't gotten my debit card”
- “Never received debit card in mail”
- “I did not receive my direct deposit from prolink”
- “Because customer service about online jp morgan chase business account customer service
- “Customer service”
- “Why am I getting service fees. I need refund”
Return/ Replace Question:
- “To return their call” jp morgan chase business account customer service
- “Replace replace debit card”
- “Change account”
- “I am asking for a refund on the insufficient fun fees”
- bank of america business “My refund is still not available”
Website/ Application Question:
- “Chase text "looks like this part of our site is not working right now"”
- “Check Application Status”
- “To ask for my application.”
To read more: https://www.chase.com/digital/resources/terms-of-use
To read more: https://www.chase.com/digital/resources/privacy-security
Mortgage, Customer Care, Loan
Account, Credit Card, Checking Account
Pros: Convenience, Having atms everywhere, When chase cared about customers, Online banking, Website
Cons: Poor customer service, Unethical business practices, Dishonesty of service reps, Very bad service, Rude customer service
JPMorgan Chase, Washington Mutual, WePay, Providian National Bank, Bank One
In 2000, Chase Bank was acquired by JP Morgan. JPMorgan Chase was incorporated in 1968. It is a financial holding company. JPMorgan Chase's principal bank subsidiaries are JPMorgan Chase Bank, National, and Chase Bank USA, National Association, a national banking association that is the Firm's credit card issuing bank. JPMorgan Chase's principal nonbank subsidiary is J.P. Morgan Securities Inc., its United States investment banking firm. The bank and nonbank subsidiaries of JPMorgan Chase operate nationally, as well as through overseas branches and subsidiaries, representative offices and subsidiary foreign banks. The Company's activities are organized into six business segments: Investment Bank, Retail Financial Services RFS, Card Services CS, Commercial Banking CB, Treasury Securities Services TSS and Asset Management AM.
Chase Bank is ranked 112 out of 778 in Banks category
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Chase slammed for clash over GOP event with Donald Trump Jr.
COLUMBIA, Mo. (AP) — Conservatives railed against JPMorgan Chase on Thursday after a subsidiary pulled out of a business deal related to a Missouri political fundraiser that was to feature Donald Trump Jr.
Missouri political action committee Defense of Liberty was using online payment company WePay for ticketing for the Dec. 3 event in the suburban St. Louis city of St. Charles.
But state Sen. Bill Eigel, a co-host, said WePay cut off services to Defense of Liberty on Nov. 9.
According to a screenshot of an email provided by Eigel, WePay wrote that the PAC violated its terms of service against “hate, violence, racial intolerance, terrorism, the financial exploitation of a crime” or encouraging that behavior.
Chase representatives didn’t respond to Associated Press questions seeking more information on why WePay stated Defense of Liberty violated that policy.
After another organizer on Tuesday announced that the event would be canceled, Chase reversed course.
“After further review, we determined that this organization didn’t violate the terms of service, and we are reaching out to the client to discuss reinstating the account,” a Chase spokesperson said in a statement Thursday. “To be clear, we have never and would never close an account due to a client’s political affiliation.”
Eigel said the PAC’s account was still canceled as of Thursday afternoon. He wants to reschedule the event for a later date.
“The damage is done, no matter what happens moving forward,” Eigel said.
Republicans are using the dispute as an example of “cancel culture” attacking conservatives.
Attorney General Eric Schmitt, who is in a crowded Republican primary for U.S. Senate, on Thursday tweeted that “this Cancel Culture nonsense has to stop.” Schmitt, as well as U.S. Sen. Josh Hawley, each wrote letters to J.P. Morgan Chase CEO Jamie Dimon questioning the decision.
“Missouri will not tolerate a powerful bank discriminating against political views with which it disagrees,” Schmitt wrote in his letter. “Missourians deserve an explanation for why this event was canceled.”
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Chase Business Hours
Chase is the consumer and commercial banking arm of JPMorgan Chase. The branch is one of the leading financial services companies in the world. The company operates in more than 60countries worldwide. If you have questions or concerns relating to products or services, you will need to reach out to the customer service department [+] by phone, email, traditional mail or through social media.
Chase Regular Business Hours
- Weekdays: Chase is open Monday through Friday 9am to 6pm. Jp morgan chase business account customer service will need to use the branch locator tool [+] to find the exact hours of your local branch.
- Weekends: Chase is open for business Saturday 9am to 3pm, EST. The offices are closes on Sunday.
Chase Holiday Hours
Chase is closed for major holidays. The holidays observed include:
- New Year’s Day
- Martin Luther King Day
- Presidents’ Day
- Easter Sunday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans’ Day
- Nov 26 Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve
Chase Special Event Hours
In the event Chase hosts a special event, you will need to contact the customer service department or your local branch for details relating to the hours of operation.
Contacting Chase to Verify Business Hours
- Phone Number: Customers have the opportunity to reach out to the customer service department by calling 1-877-242-7372. If you are an international customer, call 1-713-262-3300. TDD users will need to call 1-800-242-7383. If you need assistance with military services, call 1-877-469-0100. Credit card customers call 1-800-432-3117. Personal banking customers call 1-800-935-9935. Business banking customers call 1-800-242-7338. Mortgage customers call 1-800-848-9136.
- Email Contact: If you want to send an email to the customer service department, you will need to use the secure customer feedback form [+]. If you are not a customer, you will need to
- Mail: You can send your correspondence to the customer service team here: Chase Attn: Customer Service Research Mail Code: OH4-7302 P.O. Box 24696 Columbus, OH 43224-0696 or National Bank By Mail P.O. Box 36520 Louisville, KY 40233-6520.
- Social Media: Customers have the opportunity to reach out the customer service department through social media. You will notice that the company only addresses general questions and concerns on Facebook [+], Twitter [+] and YouTube [+]. The company does not address account specific concerns through social media.
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