key bank card unemployment

U.S. Bank ReliaCard. Activate Card. Activate Card Affected by unemployment and/or have questions about your ReliaCard? We're here to help. a checking or savings account, and you are not entitled to any rights or benefits given to other deposit account customers or debit card holders at KeyBank. Be sure to review all Bank of America correspondence for updates on key deadlines. Claimants are advised to review any correspondence they. key bank card unemployment

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Illinois to stop issuing unemployment benefits through debit cards

The change comes after the department's vendor, KeyBank, made the decision to stop providing debit cards for unemployment insurance benefit purposes, IDES said in a press release. IDES did not say why KeyBank made the decision.

To ensure there is no interruption or extended gaps in benefit payments to claimants, IDES has contracted with Chase bank. Benefit payments will be made via paper check rather than a debit card, or via direct deposit to the claimant’s banking institution. While claimants will still have access to any remaining funds on their KeyBank debit card, no further payments will be made to those cards beginning Dec. 27. KeyBank debit cards will continue to work normally until the card expires.

Claimants who currently receive benefit payments via debit card are strongly encouraged by IDES to switch to direct deposit. Doing so will result in quicker access to benefit payments. Claimants who switch to direct deposit can do so within their IDES account after they have successfully registered with and created an ILogin account.

Claimants who do not select direct deposit will receive benefit payments via paper check. Paper checks will be mailed to the address associated with the claimant’s account. It is important that claimants who do not enroll in direct deposit have an updated address on their IDES account.

IDES will provide more information directly to claimants via email about how this change may impact their benefit payments, detailed instructions about how to switch to direct deposit, and will work with stakeholders to provide information and resources to individuals who capital one bank corporate phone number lack access to a direct deposit option.

IDES has struggled with demand and there have been reports of fraud that caused some claimants to experience delays in receiving payments or some to not receive their benefits at all, according to the Chicago Tribune.

IDES told the Tribune that federal officials should provide states with better tools to combat fraud and the agency said efforts to block fraud can unintentionally lead to delays in payments or the outright rejection of benefits to legitimate filers.


Important information about how you will get your benefits UI New York State.

The Department of Labor's Unemployment Insurance program is changing from Chase to KeyBank for debit card services. Please make sure we have your current address so your card gets mailed to the right place. Log in to your online account at or call the Telephone Claims Center at (888) 209-8124 to make updates.

Claimants who have an open claim: You will receive your debit card in the mail in April 2016. Any benefits due on or after May 5, 2016, will be paid to this card. Keep veterans united phone number your Chase Direct Payment Card until any funds are gone. The funds on your Chase card cannot be transferred to your new Key2Benefits debit card.
If you have questions about a Chase Direct Payment Card, call Chase Customer Service at (877) 221-1634. This number is only for questions about your Chase card; do not call it with questions about the transition to the Key2Benefits card. For more information about the Key2Benefits card, please see: Debit Card FAQs.

If you do not choose to have your benefits direct deposited, you will recieve your Unemployment Insurance benefits payments on a debit card. The card is mailed directly to you and comes with information on how to use it. A debit card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments.
View your monthly account statement, set account alerts, and see your balance and other account information by logging in at:
Use the links below to find more general information about the Unemployment Insurance key bank card unemployment card:

* ATM Locations
* Debit Card Frequently Asked Questions
* Fee Information

For more information, call KeyBank Customer Service at (866) 295-2955.
If you would like your benefits direct deposited into your personal checking account, register for direct deposit via your online account at: For more information about direct deposit, review our Direct Deposit Frequently Asked Questions.

Debit Card - Free ATM Locations - New York State Department of Labor
Debit Card for Unemployment Insurance - New York State Department of Labor

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Couple Says They Were On Hold For Hours With Key Bank After Not Getting Debit Card For Unemployment Benefits

CHICAGO (CBS) — The money is still there, but unemployed Key bank card unemployment still can’t access it -and bills are piling up.

CBS 2’s Tara Molina has been tracking the unemployment issue involving debit cards that don’t arrive, and she first brought it to the state on Wednesday night.

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People tell her that even with a number to reach the bank the state has partnered with, they still can’t get through.

Molina talked to a couple who has waited hours and hours for help without ever getting through. With bills due on Friday, May 1, it’s help they need.

So now, we are taking questions straight to the top.

Steven Love and Carreion Blacher said they waited on Key Bank’s line for two hours key bank card unemployment eight minutes.

“I kept calling. They kept me on hold for hours and hours,” Love said.

And the couple said it has happened more than once. They took videos to prove it.

They called (866) 295-2955, the number CBS 2 got from state officials and Key Bank itself.

“We were watching you guys on television last night and were like, well, let’s try it,” Love said.

The phone line is meant to help people who have received unemployment benefits, but no debit card to access them with.

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“At this point, it’s like, what do you do? You can’t do anything. You have benefits sitting there you can’t even access the card. You can’t call nobody to tell nobody you can’t access,” Blacher said. “So what do you do?”

Love and Blacher said they have tried it all, with frustration now turning into fear.

“We have rent to pay, car note, the lights. And right now, we’re back on a couple a things key bank card unemployment I need that to catch me back up,” Love said.

We’ve already turned to Key Bank, the Cleveland, Ohio-based bank the state has partnered with for the Illinois Department of Employment Security debit cards. So on Thursday, we asked Gov. JB Pritzker what he is doing to make that partnership better to help people.

“IDES has this relationship with Key Bank and is in fact working with them. They’re a partner, to the extent that you put pressure on partners to operate better, faster, more efficiently. That is what IDES is doing with Key Bank,” Pritzker said. “And I absolutely encourage people to connect with Key Bank when they are having trouble with those cards, and IDES is attempting to get them to work out all the glitches and make sure peoples calls are answered.”

Molina reached back out to Key Bank on Thursday and a representative said they have distributed 20 times the normal number of cards recently. This is the statement from Key Bank:

Over the past few weeks, the volume of cards we have distributed has been 20x the normal issuance and as a result, our Key2Benefits call center volumes are also up 10x the normal rate. We understand that these are
uncertain times and claimants need access to their funds and transparency around the process. We are working hard to address these concerns by:
• Adding Customer Service Representatives;
• Increasing telecom capacity to handle more concurrent call volume;
• Adding clearer messaging to our interactive voice response system;
• And improving, with updated FAQs prominently displayed on the website.

CBS 2 is committing to Working For Chicago, connecting you every day with the information you or a loved one might need about the jobs market, and helping you remove roadblocks to getting back to work.

We’ll keep uncovering information every day to help this community get back to work, until the job crisis passes. CBS 2 has several helpful items right here on our website, including a look at specific companies that are hiring, and information from the state about the best way to get through to file for unemployment benefits in the meantime.

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We are continuing to see residents fall victim to various unemployment fraud scams. If you have received a KeyBank debit card or any other type of unemployment benefit that you did not apply for, IT IS A SCAM. Do not activate the card or call the number provided in the paperwork.

Has this happened to you? The Hoffman Estates Police Department has put together a helpful video on what to do. The steps are also listed below.


If you receive anything from the Illinois Department of Employment Security (IDES) without requesting it, please follow these steps:

  • Do not activate the card. Destroy it immediately!
  • Report to IDES Fraud Hotline by phone at 800-814-0513 or via their online portal (using both methods is not key bank card unemployment to IDES Claimant Services at 800-244-5631
  • Request your free credit reports at
  • File a police report with the Hoffman Estates Police Department
  • Report the fraud to theFTC online
  • Contact the FBI. The FBI has an active, nationwide investigation into unemployment-related identity theft. In addition to trying to report fraud to the unemployment office and banks issuing benefits cards, they ask you to report directly to the FBI — and promise that your tip, whether by phone or online — will be read by TWO agents. 1-800-CALL FBI or
  • Visit the Illinois Attorney General's Office identity theft webpage or contact their office through key bank card unemployment Identity Theft Hotline at 866-999-5630

Report any unexpected bank deposits, as they may be a prelude to money being wired OUT of your account. And if you are offered “two-factor” identification (requiring confirmation by text or key bank card unemployment of significant transactions), key bank card unemployment a moment to set that up. 

Remember.if it seems too good to be true, IT IS!!

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How Unemployment Debit Cards Work

When you receive unemployment compensation, your benefits may be paid via a debit card (also known as a direct payment card or electronic payment card). The card will key bank card unemployment provided to you by your state key bank card unemployment office. It will be mailed to you once your claim is approved.

Options for Receiving Unemployment Compensation

When you file for unemployment, you will be advised of the different options available for receiving benefits. Most states no longer issue paper checks because it is far less expensive to process benefits electronically.

In the states that have gone electronic, options for receiving unemployment benefits include having a river bank and trust routing number deposit transferred straight to your bank account or having your benefits added to a bank debit card. For example, in Connecticut, claimants have two options for payment: direct deposit or a debit card.

How Unemployment Debit Cards Work

After you sign up for benefits, your card will be mailed to you. Once it's received, you will need to activate it and set up a PIN in order for it to receive funds from the government. You'll receive your funds according to a schedule determined by your local unemployment office.

If your state unemployment office provides a debit card, it will work just like any other bank debit card. You will be able to withdraw cash at an ATM machine of your choice and use your card for purchases at stores.

You can also pay bills with your debit card. For example, you may be provided with a Chase Visa card, a KeyBank debit card, a Bank of America Mastercard, or another bank-issued card. When you use your card, it won’t be apparent to the department store or your dry cleaner that it’s an unemployment payment card. Your card will be similar to a personal debit card.

In addition, you may woodforest online banking sign up able to transfer funds from your unemployment debit card directly to your bank account via a direct deposit transfer if you want to pay your monthly bills that way. Check with your local bank to see if they provide this service.

How Often You'll Be Paid

Payments are typically made on a weekly or biweekly basis depending on your location. To find out how to sign up for (or change) your unemployment payment option, check with your state unemployment office.

What to Do if You Don't Receive Your Payment

If your payment is more than a few days late, call your unemployment office. They will be able to provide you with information as to whether or not your payment has been processed and what to do if your payment is delayed or there's been some kind of issue.

Most states have a special number to call for debit card problems.

What to Do if You Lose Your Debit Card

What should you do if you have lost or misplaced your unemployment debit card? If your debit card is damaged, lost, or stolen, check the FAQ section of your state unemployment office for instructions on how to get a replacement card. For example, in California, there's an 800 number to call to get a replacement card mailed to you.

How to Avoid Unemployment Debit Card Scams

Unemployment debit card scammers are thieves who target unemployment recipients in order to get their hands on their funds.

The good news is, you can protect yourself. Unemployment offices do not ask for your personal information once your claim is set up. Therefore, most likely you're dealing with a scammer if you receive a phone call, email, or text message requesting the following information:

  • Social Security number
  • Bank card/direct payment card number
  • Direct deposit account number
  • PIN

To protect your privacy, do not provide any of the above information to a third party.


Champaign resident Zarina Hock recently received a prepaid credit card in the mail.

It purported to be from the Illinois Department of Employment Security and to be sent in response to her application for unemployment assistance.

But Hock is retired, and she never sought aid from the state.

“I was absolutely befuddled,” Hock said. “I just knew it was a scam.”

Steve Wegman, a recent retiree who lives in Champaign, received a similar cash card to use for unemployment compensation.

“This is all well and good, except that I was not laid off in March. I retired in September,” Wegman said.

He said communications purporting to be from the Illinois Department of Employment Security “listed my employer and the correct amount of my earnings for the last four quarters of my employment prior to my supposedly being laid off in March.”

Sharon Foreman, another Champaign resident, had a similar reaction when she received an identical cash card that was sent to her address but in the name of another person.

She called state Rep. Chapin Rose, R-Mahomet, who had the following advice:

“It’s a massive scam. That’s what it is,” Rose said, indicating that his office has received “countless calls” from community residents who have received similar MasterCard debit cards from IDES and drawn on KeyBank.

A spokesman for KeyBank declined to speculate about what’s behind the card mailings, but said they’ve become a definite problem.

“With the unprecedented increase in unemployment claims across the country, many state unemployment programs are seeing an increase in fraud. KeyBank is working with state and federal law enforcement who are investigating fraudulent unemployment insurance claims,” said KeyBank spokesman Jeff Kew. “Those who believe that they are a victim of fraud should file a report with the state labor department and local law enforcement.”

Although Rose said law enforcement is taking a keen interest in what is going on, local and state authorities declined to respond to inquiries.

Champaign police spokesman Tom Yelich said his department receives regular notifications from citizens about various scams. He said the department has received some calls regarding the cash cards.

What’s striking about the cash cards is that they are legitimate cards that are loaded with real money. Further, Rose said the cards are reloaded each week with more money — just as they would be if they were for an unemployed person receiving a weekly key bank card unemployment states use different banks to administer their payments to unemployed people seeking compensation. KeyBank handles a number of states, including Illinois.

While it has not responded to The News-Gazette, IDES has issued an information sheet to individuals who receive the bogus cards. Its first advice is to “not delay and act quickly.”

“Do not activate the debit card that is mailed to you. Do not contact KeyBank. Destroy the card,” IDES advised, also suggesting the recipients request and review their credit reports for any signs of “fraudulent activities.”

“You will not be held responsible for the fraudulent claim if the investigation finds that you were a victim of identity theft,” IDES said. “That is why prompt reporting and not activating the card are critical steps in the process.”

Whatever the motive, this is a sophisticated operation.

Rose said he suspected the perpetrators improperly obtained personal information of many Illinois residents and applied for unemployment benefits in their names.

“The question is, ‘What is the scam?’” Rose said.

In other words, how — if at all — are those presiding over this operation benefiting financially from what they are doing? And, if they’re not benefiting financially, what’s the motivation?

Rose said the cards have been mailed in waves to his constituents over the past month. The first targets were older residents while the most recent key bank card unemployment been people who are not unemployed.

Jim Dey, a member of The News-Gazette staff, can be reached at or 217-351-5369.


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