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Bank of America customers protest requirements for free checking with petition

Some Bank of America customers are protesting a rule change that makes it harder for consumers with low balances to continue receiving free checking.

This month, the banking giant switched e-banking customers into accounts that require a $12 monthly fee unless they have a direct monthly deposit of $250 or more or maintain a minimum daily balance of at least $1,500.

Arguing that the requirements are beyond the financial reach of many lower-income individuals and families, bank customers have launched a petition that asks Bank of America to drop the requirements. The petition had drawn more than 46,000 signers as of Tuesday.

"Bank of America was known to care for both their high income and low income customers. This is what made Bank of America different," bank of america customer care service Mel San, who launched the petition. "I urge you to let Bank of America realize that this is unfair to their customers that have been loyal to them for years."

The protest comes as some U.S. banks examine charges for basic checking accounts that run up maintenance costs but also provide a source of income through overdraft fees.

Charlotte-based Bank of America, the nation's largest bank by deposits, stopped offering the basic, e-banking accounts to new customers in 2013 and started switching existing customers to regular checking accounts more recently. The bank said the e-banking accounts were not designed to target lower-income customers.

A small segment of the bank's customers had remained in the e-banking accounts until recent weeks, drawn in part by the knowledge they would only face an $8.95 monthly fee if they used bank tellers for routine transactions.

According to the bank, students under age 24 will get an exemption that gives them free access to the bank’s regular checking service. But others are being switched to regular accounts. The bank said it bank of america customer care service not break out numbers of customers by specific types of service.

More: Bank of America, boosted by consumer loan business, tops profit forecast

Bank of America earnings: Consumer banking boosts results

"Our Core Checking account provides full access to all our financial centers, ATMs, mobile and online banking and offers several ways to avoid a monthly fee, including a monthly direct deposit of $250, which equates to $3,000 annually," said Betty Riess, a Bank of America spokeswoman. "This is one of the lowest qualifiers in the industry and a great pilot grove savings bank donnellson Clarke, President and Executive Director of the Lawyers’ Committee for Civil Rights Under Law, a group that targets societal inequality, issued a statement that said low-income people who are denied traditional bank services "are left vulnerable to costly check-cashing outlets, pawnshops, and other predatory services."

During a conference call with Wall Street analysts last week, Paul Donofrio, Bank of America's chief financial officer, said the U.S. banking industry has had little to no increases in deposit rates for traditional banking in recent years.

Asked when that might change as banks face lower income and profits from some other banking services, Donofrio said: "My guess is we're getting close to that point."

"We just don't know, though," Donofrio added. "All I can tell you is that we're going to balance our customer needs, and we're going to balance the competitive marketplace with our shareholders' interests, and we're going to do the right thing for all the parties."

Follow USA TODAY reporter Kevin McCoy on Twitter: @kmccoynyc




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The Bank of America Corporation is a multinational investment bank and financial services company headquartered in Charlotte, North Carolina.


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    Bank conveniently and securely with the Bank of America® Mobile Banking app for U.S.-based accounts.

    Manage Accounts
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    • Activate or replace credit/debit cards
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    Transfer Money
    • Securely send and receive money with Zelle® using a U.S. mobile number or email address¹
    • Transfer funds between your Bank of America accounts

    Bill Pay (available for eligible accounts)
    • Pay bills
    • Schedule, edit and cancel payments
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    Check Deposit
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    Erica, Your Virtual Financial Assistant³
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    See the Online Banking Service Agreement at for more information. Mobile carrier message and data rates may apply.

    ¹ Transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or bank of america customer care service card. Recipients have 14 days to register to receive money or the transfer will be canceled. Dollar and frequency limits apply.
    ² Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply.
    ³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience. Erica speaks aloud and hears and responds to all voices. Erica is bank of america customer care service available in English.
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    The Beginning by, Me.

    When I finally received my I-Phone, it was time to try banking on line. I downloaded this app & began a totally new adventure. As time provides, I’ve been slowly delving into what I thought would be an amazing experience where banking and bill pay would become easily completed with minimal effort. Wrong, not entirely true. At this point I am frustrated. To simply pay my bills every month, without fumbles, less stress and time, I find out from ALL options, I’m not able to do online banking to pay aforementioned bills because I don’t have the necessary accounts available to do so. I have checking, savings and a fairly healthy CD.I wonder, why can’t I bank online? Why does it say I’m unable to use this app for online banking because I haven’t the accounts to do so? Huh? What? I’m so confused! I can’t locate the forms I need either.I want to be sure bank of america customer care service I pass, my daughter receives all my monies from these “Appropriately Established” accounts! I’ve called 3 times to have the forms mailed to no avail and I’m unable to pay my bills online. I’m disabled, hooked up to oxygen, unable to go into the bank as I mentioned when I called. I was told to open online banking that that would help me handle everything from home. If I figure it out one day, you’ll receive the 5th star. Take care my friend.

    New ‘Bill Pay’ is Horrible

    The new Bill Pay section is poorly designed trash that has ruined the app experience. Not only is it ugly, it does a poor job of visually integrating with the rest of the app. Clunky and unintuitive, to now make an online payment you must sift through multiple screens, making multiple clicks—all of which is very confusing to the consumer. You now also have to manually assign a “pay by” date to complete the process which is terribly annoying. (The default should be set similar to the pre-updated version that automatically sets the earliest possible date for you. But, still allow a user to manually set their own “pay by” date if needed.) Overall, the former Bill Pay was MUCH easier to utilize and MUCH nicer to look at.

    To add to the problems, we no longer have the ability to delete old “Pay To” accounts from within the app the way we could previously. Another oversight.

    BOA has definitely taken steps backwards with this update. If I had to guess, budget cuts forced BOA to begin implementing new app updates via internal junior-level design team, rather than outsourcing to a professional UI/UX firm. As a result, this update has a “beta” feel displaying poor form, function and usability. Really embarrassing for a big bank.

    Auto payment

    Your auto payment feature is unacceptable. For some accounts you do not allow payment of statement balance or minimum payment amount which makes it impossible to automatically pay each month to avoid a late payment. You actually require a dollar amount and that can result in an overpayment which we then have to request to be refunded. That did happen to me. So I shut it off and as a result I was charged a late payment for being a few days late paying because I could not access my account to pay an unexpected charge that went through the account. Which leads to my next complaint about the website.

    I could not remember my password and therefore could not get a reset as I did not have my credit card available. Instead of allowing reset like other credit card companies by answering chosen questions, you make us enter the account number which I did not have because I could not access my statements which are delivered online. Since I did not have my card with me, I had to call in. having to try to call back multiple times as your lines are very busy. By the time I was able to get a person on the phone, I was 3 or 4 days late paying and you had charged me a late payment. I always pay on time. You have years of history with me paying on time, yet your customer service refused to refund the charge even though I have years of history paying on time and only was late because I could not get into the account.

    Your online experience it terrible.

    Hello skier6200, thanks for the detailed review. We'll pass this feedback along to our design team. We strive to improve our app based on user feedback. Please keep an eye out for future app updates to enhance your mobile banking experience. -Ashlyn

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    Data Linked to You

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    English, Spanish

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    © 2021 Bank of America Corporation



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