contact amazon customer support

Contact Amazon customer support at toll-free or investors/ franchasing phone number. Call or write an email to resolve Amazon issues. Helpshift's integration with Amazon Connect enables brands give customers the choice to shift their phone call to messaging, where they can get help on. Many businesses including Amazon, Dell, Google and now use a mix of marketing, customer support, social media, R&D to build a transparent and.

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How to contact Amazon customer service via phone or live chat quick and easy

: Contact amazon customer support

Contact amazon customer support
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contact amazon customer support

Contact Amazon Customer Contact amazon customer support Phone Numbers and Emails

Toll-Free Number:

  • (866) 216-1075

    Amazon Payments, Inc.

Customer Service:

  • (877) 375-9365

    Amazon Alexa (In the US)

  • crossfit workouts at home (206) 922-0197

    Amazon Alexa (Outside the US)

  • (833) 674-7268

    Amazon Business American Express Card (American Express)

  • (866) 216-1075

    Amazon Payments, Inc.

  • (888) 247-4080

    Amazon Rewards Visa Signature Card (Chase Bank)

  • (800) 346-5538 Business Rewards Visa Card (Chase Bank)

  • (866) 634-8380 Corporate Revolving Credit (Synchrony Bank)

  • (866) 634-8379 Store Card (Synchrony Bank)

  • (206) 922-0880


  • (866) contact amazon customer support

    Pay-In-Full Credit Line (Synchrony Bank)

  • (888) 280-4331

    USA and Canada

  • (800) 372-8066
  • +44 800 279 7234


Investors/ Franchasing:

  • (800) 522-6645

    Transfer Agent


  • (206) 266-4064

    Copyright Infringement Inquiries

Amazon Emails:

Amazon Payments, Marketplace Web Service Support

Customer Service

Amazon Alexa Support, Amazon Echo Support, Amazon Flex Support, Amazon Kindle Support, Amazon Payments, Report a Merchant, General Support

Investors/ Franchising


Copyright Infringement Inquiries


Advertising Inquiries, Amazon Web Services PR, PR Inquiries

Report Fraud

Report Suspicious E-mails, Phone Calls, or Webpages

Amazon for Developers

More phone numbers and emailsLess phone numbers and emails

Amazon Contact Information

Corporate Office Address:, Inc.

P.O. Box 812262021 7th Avenue


United States

Other Info (opening hours):

Transaction Disputes

Amazon Payments, Inc.

P.O. Box 81226

Seattle, WA 98108-1226

Amazon Digital UK Ltd

1 Principal Place

Worship Street



Edit Business Info contact amazon customer support

How to Contact Amazon?

What is Amazon Customer Service Phone Number?

If you need to contact the Amazon customer service by phone, you may use one of the numbers that the company provides. The Amazon phone numbers vary depending on the location.

The first option that you can use to contact Amazon is a toll-free number: (866) 216 -1075. For legal issues, you should dial: (206) 266 – 4064. When having problems with payments, it’s best to use this Amazon phone number: (866) 216 -1075.

If you can’t reach the company representatives, you may also find out the accurate Amazon phone number to call on their help center page. Scroll down on the page and click on “Contact Us”. Make sure to contact amazon customer support a category under which your issue falls. Then, scroll down to the “talk to someone” segment and click on “phone”.

Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. The Amazon customer service representative will send a verification code to your phone at the start of the call that requires confirmation.

After you dial the phone number, the company’s voicemail system will provide you with the following step-by-step instructions:

Hi, welcome to Amazon customer service. Please be aware that when calling customer service, your call may be recorded for training purposes.

To continue we need to confirm your account than by asking you a few questions. If it is okay, we will send you a text message with the link to follow. Charges may apply. Press 1 to send you a text message.

So, tell me, why are you calling today?

Describe your issue in a few words. You can say things like: problem with payment, kindle account.

Just a moment an associate will join you shortly.

Press 1 for Kindle questions, and you will be connected to the next available agent.

Note that answers to common questions can be found in the help pages of the website.

You can also email Amazon by following the contact us links on the website.

Press 2 to change an order or update your accounts setting. The wait time is usually less than a minute.

You can find video demonstrations for registering new kindle connections to Wi-Fi, setting payment methods and item delivery.

To help us assist you as quickly as possible, please have your order number ready.

Contact Amazon Customer Service Via Social Networks

The Amazon customer service representatives can be reached through the various social media pages including @Amazonhelp on Twitter or direct messaging on them on the Amazon Facebook and Instagram pages.

The Amazon customer service chats on Twitter reveal that the company provides quick responses. So, if you don’t know how to call Amazon customer service, you can either tweet or direct message the support representatives. Make sure to provide personal information only in the direct message to the Amazon Help Twitter page to avoid scams.

You can also send a direct message to Amazon support via Facebook. However, it’s not clear is Amazon customer care promptly answers Facebook queries.

Read More
More information

Amazon Rating Based on 6K Reviews

Rating details

Exchange, Refund and Cancellation Policy

Rating Details

Exchange, Refund and Cancellation Policy

Product or Service Quality

Diversity of Products or Services

Discounts and Special Offers


All 13.5K Amazon reviews

Summary of Amazon Customer Service Calls


07:01 AVG CALL


Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon Customer Service?

Payments and Close discover online savings account Question:

  • “Accidentally charged me”
  • “Payment wasn't processed” contact amazon customer support
  • “You took a payment”

Shipping and Delivery Question:

  • “Shipping” contact amazon customer support
  • “I put wrong address”
  • “I'm not received my money back”

Account Question:

  • “Account trouble”
  • “Can't log into my candle to update my card” bankamericard account login
  • contact amazon customer support “Forgot my password”

Return/ Replace Question:

  • “Return Item inquiry”
  • “Return”
  • “My order returned becoz of otp” amazon chime online

Request for Information Question:

  • “About a charge”
  • “How do I use my Amazon gift card and how do I use my Amazon credit card”
  • “Information about a return”

Refund Question:

  • “A refund”
  • “Get a credit instead of refund to card”
  • “Refund money”

Activation/ Cancellation Question:

  • “Cancellation” contact amazon customer support
  • “Cancel an order”
  • “Want to see if my order went through and I want to cancel one of them”

Product/ Service Question:

Cards Question:

  • “Money taken off my card”
  • “Gift card redemption issue”
  • “I can't seem o orders the cardinal Christmas lamp”

Staff Question:

  • “Im4no longer a prime member yet Amazon is charging me for prime services”
  • “Customer service”
  • “Service issue”

Employment Question:

  • “About job application”
  • “Need receipt for job”
  • “Job”

Website/ Application Question:

  • “I'm trying to share a product with Twitter. I USED TO BE ABLE TO TWEET a book on your site titled Rebecca Evans Dominatrix”
  • “Application”
  • “Order online”

Other Question:


Amazon Return Policy

To read more:

Amazon Privacy Policy knows that The User care how information about The User of Website is used and shared, and Amazon appreciate The Client's trust that The Company will do so carefully and sensibly. This notice describes Amazon's' privacy policy. By visiting, The User of Website are accepting the practices described in this Privacy Notice. The information Website learn from customers helps The Company personalize and continually improve The Customer's Amazon experience. Here are the types of information Amazon gather. Information about Company's customers is an important part of Amazon's' business, and The Company are not in the business of selling it to others. Amazon share customer information only as described below and with subsidiaries, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Third-Party Service Providers: Website employ other companies and individuals to perform functions on Company's behalf.

To read more:

Top Amazon Services

Shipping Service, Customer Care, Prime Membership

Top Amazon Products

Account, Gift Card, Website

Amazon Pros and Cons

Pros: I really love amazon and this time i was truly disappointed, Convenience, I have used amazon many many times, No help from customer service, Fast delivery

Cons: Poor customer service, Lack of customer support, No manager follow up, No help from customer service, Causing customers very serious stress

Related Companies

Amazon UK, Amazon Canada, Amazon Prime Video, Amazon Logistics, Twitch

Summary, Inc. is an American publicly held company. The company specializes in electronic commerce. Amazon is headquartered in Seattle, Washington. was launched as an on-line bookstore by Jeff Bezos in 1995. Later on the web site expanded into the other products lines of videotapes, DVD, music CDs, computer software, apparel, electronics, jewelry, sporting goods, toys, baby products, furniture, and so much more.
Amazon was one of the very first companies to sell merchandise on the Internet. In 1997 the company completed its initial public offering.

Amazon managed to survive the bubble burst in the end of 1990s and get profitable again.

Amazon reviews and complaints

Amazon is ranked 45 out of 397 in Auctions and Marketplaces category

Area Served

USA, UK, Worldwide, Europe, Canada, Other, Asia

Edit Description

Compare Amazon To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.


Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of that mission. The Customer Service team has a very clear purpose – to prevent, solve problems and delight our customers. Our team supports customers in 16 languages from more than 130 locations around the globe.

Everyone who works for Customer Service is focused on preventing and solving problems for customers, from designing and developing self-service technologies, building and managing products and programs, to interacting directly with customers.

The Customer Service technology and product teams build world-class customer relationship management systems and innovative self-service solutions that are used by millions of customers every day on Amazon’s websites, shopping apps, and through Amazon’s family of devices such as Kindle and Amazon Echo.

The Customer Service team is constantly innovating to raise the bar on customer experience. We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class customer service.

Find out about opportunities and careers stories in our featured locations:


When Amazon Employees Receive These One-Character Emails From Jeff Bezos, They Go Into A Frenzy

Jeff Bezos Amazon
Getty Images/Scott Olson
Jeff Bezos may run Amazon and he may be a billionaire, but he is very accessible to his customers with an easy-to-find email address, And when his customers aren't pleased, Bezos isn't either.

Businessweek's Brad Stone has written a lengthy cover story on Amazon that opens with a bit about Bezos' email style and shows how important customer service is to him.

When a customer sends Bezos an email complaining about something Amazon-related, Bezos forwards the message to the appropriate person at the company. The only addition Bezos makes to the email is one character:


The recipient then scrambles to solve the issue and must get his or her reply approved by multiple people before responding to Bezos.

Stone writes:

"When Amazon employees get a Bezos question mark e-mail, they react as though they’ve discovered a ticking bomb. They’ve typically got a few hours to solve whatever issue the CEO has flagged and prepare a thorough explanation for how it occurred, a response that will be reviewed by a succession of managers before the answer is presented to Bezos himself. Such escalations, as these e-mails are known, are Bezos’s way of ensuring that the customer’s voice is constantly heard inside the company."


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Amazon Customer Service Contacts

Amazon is an American electronic commerce company headquartered in Seattle. It is the largest Internet-based retailer in the United States.

410 Terry Avenue North
Seattle, WA 98109

Phone Contacts

Main: (206) 266-1000
Toll Free: (888) 280-4331

or (888) 280-3321

Social Media Contacts


Executive Contacts

Primary Contact
Dave Clark
SVP, Worldwide Operations and Customer Service at Amazon
410 Terry Avenue North
Seattle, WA 98109
[email protected]

Secondary Contact
Babak Amir Parviz
Vice President
410 Terry Avenue North
Seattle, WA 98109
[email protected]

Kendra Fahrenbach
Executive Assistant
410 Terry Avenue North
Seattle, WA 98109
[email protected]

Chief Executive
Andrew Jassy
President and Chief Executive Officer
410 Terry Avenue North
Seattle, WA 98109
[email protected]

Last updated: September 22, 2021.


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