how to freeze debit card td bank

Td freezes the account under the notion that his account is not accustomed to such transactions and as such are freezing it as it could be. The bank also claimed the debit card came with a new consumer checking account, which the CFPB found was untrue, according to the order. The. If you have money you want to lock away in a savings account, you might consider a certificate of deposit (CD). CDs can offer better interest.

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Bank anytime, anywhere with the TD Bank app – for personal and business.

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My girlfriend and I went today to TD bank a little last minute. They close at 5 today and we went around 4:25 and even though they close soon they still put in so much time and effort and stayed after hours for us just to set up a checking account! We had a sweet lady named Stephanie, if you get her when you come in trust me when I say you’ll have a great experience especially if you’re a new member! She is so sweet, kind and patient. She walked me through absolutely everything and went beyond by giving my girlfriend and I a “refer a friend” piece of paper which we both get $50 if we agree to the terms!! I mean seriously the BEST experience we’ve had. Not to mention before we came in we were upset about our other bank that we have and wanted something different that was gonna help us now and our near future. Besides the point, amazing first impression and experience I am so excited to continue with this bank! Thank you so much Stephanie and all the other workers there as they are so kind!!🌸❤️

Can’t access anything

Opened my account, TD made 2 credits and 1 debit to my Schwab account for verification. I could not verify because the app (and website) wouldn’t let me log in anymore. It said to visit a branch or call. So I went to the closest branch in Pinehills Massachusetts, told them I had just opened an account and needed it verified so that I could get online access (and made a physical $1k deposit). Next day, still no access. Called TD bank and was told I needed to go to a physical branch to verify my identity. That was the whole point of me going to a branch yesterday! Especially with Covid going on now I have to leave my house 2 days in a row for what should be an unnecessary trip.

The two stars for the app are because I set up the account, created a user name and password that worked for about 3 days, but suddenly became unusable without any sort of notification or explanation. how to freeze debit card td bank password” and “Forgot Login” didn’t prompt any email action either. Just instructed to call (where I sat through several minutes of “did you know you can reset your password with our app?) If more physical verification was required I could have been told in the first place, instead of waiting 3 days for a ACH transfer only to be locked out of my own account immediately afterwards. Makes zero sense; not a great start with this banking app.

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Источник: https://apps.apple.com/us/app/td-bank-us/id382107453

How do I lock my card?

How do I lock my card?

You can lock your card by logging into Online or Mobile Banking. You will click on Online Services from the menu and select the RT Alerts & Card Lock feature. You will see a list of cards linked to your checking and or credit card. Select Lock Card for the card you wish to lock.

Will I receive an alert informing me that my card is locked?

Will I receive an alert informing me that my card is locked?

Yes, an email will be sent to your primary email address on file. If you have Real Time Alerts you will also receive an email and/or text message alert to the email and/or mobile phone number set up.

How do I unlock my card?

How do I unlock my card?

You can unlock your card by logging into Online angela white naughty america Mobile Banking. You will click on Online Services from the menu and select the RT Alerts & Card Lock feature. You will see a list of cards linked to your checking and or credit card. Select Unlock Card for the card you wish to unlock.

Will I receive an alert informing me that my card is unlocked?

Will I receive an alert informing me that my card is unlocked?

Yes, an email will be sent to your primary email address on file. If you have Real Time Alerts you will also receive an email and/or text message alert to the email and/or mobile phone number set up.

Why can I not unlock my card?

Why can I not unlock my card?

If credit union staff have restricted or blocked your card for any reason you may not unlock that card. You will need to call 800-222-1226 for assistance with your card.

What do I do if I locked the wrong card?

What do I do if I locked the wrong card?

If you locked the wrong card log back into Online or Mobile banking, go to Online Services and select RT Alerts & Card Lock to unlock the card.

Why was my purchase denied when my card was locked?

Why was my purchase denied when my card was locked?

If your card is locked the majority of transactions occurring after the lock is placed will be denied. A locked card is restricting purchases and re-occurring charges from being approved.

Can I lock my card to stop a transaction from going through?

Can I lock my card to stop a transaction from going through?

If the transaction has already been approved, locking your card will not prevent the transaction from being posted to your account. If this transaction posts to your account and is fraud or a dispute with a merchant please complete our Visa Debit/Credit Card Fraud form or our Visa Debit/Credit Card Dispute form on our website.

Can a joint owner lock my card?

Can a joint owner lock my card?

If the joint owner has online or mobile banking access to your primary account via Secondary User, they may be able to lock your card if you grant them access to Online Services.

Can I lock my card for any reason?

Can I lock my card for any reason?

Yes, you can lock your card for any reason. This program is intended to be used if you do not plan to use your card for a period of time and want to prevent unauthorized transactions from being approved. If the card is locked due to fraud, you will need to call the credit union at 800-222-1226 so we may order a new card for your account.

Источник: https://www.fafcu.org/card-lock-faq

How do I dispute a transaction on TD Bank?

If you did not make the purchase and think the transaction is fraudulent, please contact us at 1-800-983-8472 (for Credit Cards) or 1-866-222-3456 (for TD Access Cards). After you've reviewed the transaction and you are ready to dispute it, we recommend that you first contact the merchant.

Click to see full answer.

Similarly, how do you dispute a transaction?

  1. From your activity page, select the transaction that you need to dispute.
  2. To the right, you'll see the details of the transaction.
  3. Select “Report an issue with this transaction”.
  4. Select a reason for the dispute.
  5. Fill in the necessary details about your dispute.
  6. Tap “Create Dispute”.

Also Know, can you dispute Visa debit card transaction? The ins and outs of debit card disputesIf you ran your debit card as “credit” — that is, you didn't enter a PIN at the point of sale — your bank has to follow dispute rules set out by Visa and Mastercard, Eaton-Cardone says. That's because you're using the credit card networks to process the transaction.

Regarding this, how long does it take to dispute a transaction?

In most cases, disputes are completed within 10-14 business days and quite often within two to three days. The length of time depends on the type of dispute and how quickly the lender or other data furnisher responds.

Can a bank refund a payment?

Your bank can generally only refuse a refund for an unauthorised payment if: it can prove you authorised the transaction – though your bank cannot simply say that use of your password, card or PIN conclusively proves you authorised a payment.

Источник: https://askinglot.com/how-do-i-dispute-a-transaction-on-td-bank

TD bank unjustly froze funds in account from email transfer.what process can be taken to escalate the matter?

Personal Finance

  • Last Updated:
  • Aug 26th, 2016 10:55 am
Aug 11th, 2016 11:57 am
olddog[OP]
Deal Addict
User avatar
Jun 6, 2007
1052 posts
54 upvotes
Toronto

Aug 11th, 2016 11:57 am

TD bank unjustly froze funds in account from email transfer.what process can be taken to escalate the matter?

****UPDATE*****RESOLVED



I have been banking with td for close to 10years and have had little to no problems with their service. However a friend of mine is facing a pretty frustrating situation which am guessing some people have faced before. So i how to freeze debit card td bank seeking advice for him.

Situation:

He receives about 10 legitimate email transfers from senders totalling just under $4,000. Td freezes the account under the notion that his account is not accustomed to such transactions and as such are freezing it as it could be fraudulent. Fair Enough, they doing their due diligence. He calls customer service and goes into branch to show id etc. Everything checked out but yet and still, they still withhold funds and freeze his account. One would expect it would be released in 2-3 days tops. No. its been 4 weeks and they are simply giving him the runaround. Branch manager verifies all his info again and again on different days and yet and still not released. They ask him to call Loss Prevention and he does. Multiple calls to Loss prevention with all questions being answered and facts verified but yet account still frozen.

They ridiculously tell him it will be released if the senders can call in to Loss Prevention and verify that they authorized the e-transfers (This is stupid in my opinion because they handle the back end transactions and should know if a sender didn't authorize an e -transfer within at least a week.not this long). Anyways, He gets almost all of the senders to call TD and they verify the transactions. Lo and behold, they still have the freeze on his account. if anyone knows how some idiots can get when in a position of power, then you might understand how frustrated he is with some of the td staff being ignorant with their sharp rude attitude. He even went in 2 days ago to the branch and threatened he was going to escalate the matter to the ombudsman. The manager right in front of us said he should go right ahead that they were not going to do anything.

This is pretty frustrating. All his plans have been screwed up. He has lost the deposit on the car he came all the way from Ottawa to Toronto to buy and it doesn't seem like TD cares at all. This has gone on for exactly a month and Now they are saying its under investigation and one manager said it could take at least a month from now. Shouldn't there be a timeframe for these things? i know they probably have some clause in their fine-print where they have a right to do this. But this is really inconsiderate given how long its been and how the customers plans are ruined. I just don't see how hard this investigation can be. Its either the senders authorized the transfers or not. And in this case, the transfers have been confirmed. what more could they possibly be looking into that would take this damn long.

Has anyone on here encountered such a situation? Any possible way to have this escalated and have them release the funds?
Last edited by olddog on Aug 26th, 2016 10:56 am, edited 1 time in total.
Stumbled upon RFD by mistake, best mistake of my internet life i must say. :D
Aug 11th, 2016 12:05 pm
bluebellrose
Deal Addict
Feb 10, 2013
4254 posts
868 upvotes
Richmond

Aug 11th, 2016 12:05 pm

just escalate it. Don't threaten. Just do it
Aug 11th, 2016 12:10 pm
djino
Deal Expert
User avatar
Feb 24, 2008
15075 posts
6346 upvotes
Gatineau

Aug 11th, 2016 12:10 pm

To me, it seems like either your friend has not been totally honest with the details of this story with you OR TD Bank did receive some sort of fraudulent complaint concerning 1 or more of those e-Transfers and as a result, have decided to place holds on those funds until its resolved with the person who made the complaint.

I mean, banks are not in the business to simply hold funds for no reason. I have my issues with banks and their processes and will criticize them where appropriate. This story just seems like its incomplete either via your friend not sharing the complete story with you OR the bank can't share the details with your friend concerning an issue with one of the e-Transfers. This is further evident with the fact that the TD branch manager didn't care concerning your friends threat to escalate the matter.

But if one were to give this story the benefit of the doubt, the best approach would be to follow through with TD's complaint process (from contacting their client care office, to the presidents office, to the office of the ombudsmen). -> https://www.tdcanadatrust.com/accessibi . och_LP.pdf

djino
"Good luck""
Aug 11th, 2016 12:43 pm
angelus97
Sr. Member
User avatar
Apr 22, 2014
533 posts
270 upvotes
Edmonton, AB

Aug 11th, 2016 12:43 pm

Yeah, it doesn't sound like the whole story is being told here.
Aug 11th, 2016 12:56 pm
bk2the6ix
Deal Addict
Aug 13, 2008
3308 posts
380 upvotes
Mississauga

Aug 11th, 2016 12:56 pm

this makes me wonder:

can one of the senders be targetted/audited?

for example, if i send $15/month to my IPTV guy via how to freeze debit card td bank transfers, i assume he receives hundreds/thousands from others in a similar fashion.

would he be targetted?
Aug 11th, 2016 12:56 pm
lancepurcell
Jr. Member
Jul 1, 2015
125 posts
47 upvotes

Aug 11th, 2016 12:56 pm

One of the Interac E-Transfers was flagged as fraudulent - guaranteed.
Aug 11th, 2016 1:10 pm
ksgill
Deal Fanatic
Mar 24, 2008
6053 posts
2311 upvotes
Toronto

Aug 11th, 2016 1:10 pm

RBC did this to me when I transferred from Ally (anyone remember this bank?) to my RBC account electronically a few years ago. It was specifically frozen because they thought I was involved in fraud/money laundering. I escalated it to branch manager who knew me and he helped me fix this error on their part.

Escalate this matter to TD's President's office and then to the Ombudsman if necessary, looks like only they can help you now.
Illegitimi non carborundum
Aug 11th, 2016 1:33 pm
CanadianLurker
Deal Addict
User avatar
Sep 9, 2012
4923 posts
4105 upvotes
Oakville, ON

Aug 11th, 2016 1:33 pm

Sounds to me like TD justly froze the account but then dropped the ball on service & communication after the fact.

As others have said, follow the escalation process.
Aug 11th, 2016 4:02 pm
Chrispy
Deal Addict
User avatar
May 31, 2003
3133 posts
335 upvotes
Toronto, ON

Aug 11th, 2016 4:02 pm

Tbh, after what I went through at TD after having a perfect record with them over 20+ years, this doesn't surprise me. They've gone way down hill when it comes to service.

Escalate. For sure, and without question. Use escalation process online and/or get Ellen Roseman to refer you to someone internally for assistance.
"The crows seemed to be calling his name, thought Caw." - Jack Handey
References
HeatWare
Aug 11th, 2016 7:39 pm
Fjr2005
Banned
Mar 11, 2016
2081 posts
871 upvotes

Aug 11th, 2016 7:39 pm

bluebellrose wrote: ↑ just escalate it. Don't threaten. Just do it
in the past 5-10 yrs Federal Gvt legislation has been sticking it to consumers and Banks via very strict compliance regulations.if the client has a problem with the Banks handling of things.complainto their MP, move to switzerland, or find another means of completing business financial transactions

P.S.none at the Bank at any level cares one little teeny tiny bit when it come to compliance issues.the happiness of the client is entirely irrelevant
Aug 12th, 2016 12:31 am
olddog[OP]
Deal Addict
User avatar
Jun 6, 2007
1052 posts
54 upvotes
Toronto

Aug 12th, 2016 12:31 am

To those saying the story is incomplete, believe me its as complete as can be. I personally know the people that sent the transfers and they have called td several times to confirm they did the transfers.
Whats going on is simply a case of fraud suspicion being taken extremely too far. Iberia bank credit card people at branch level don't seem to care. One minute a manager was trying to help, next minute they act all rude and say they going for meetings. terrible service in this situation. I will ask him to follow the online process for escalations and also look towards the route of complaining to to the MP. It is just ridiculous that they can just hold the money without any info on what they are doing or when it will be released. People have plans for their money and can't simply just wait till they finish their so-called investigation.
Stumbled upon RFD by mistake, best mistake of my internet life i must say. :D
Aug 12th, 2016 9:21 am
torcraw2014
Member
Mar 22, 2017
270 posts
240 upvotes

Aug 12th, 2016 9:21 am

His story is not believable. When it comes to compliance and fraud investigation, ghat takes precedence over what the customer claims.

Where there's smoke, there's fire.
Aug 12th, 2016 9:52 am
Dpack22
Deal Addict
User avatar
Mar 16, 2010
3320 posts
1873 upvotes

Aug 12th, 2016 9:52 am

olddog wrote: ↑ I have been banking with td for close to 10years and have had little to no problems with their service. However a friend of mine is facing a pretty frustrating situation which am guessing some people have faced before. So i am seeking advice for him.

Situation:

He receives about 10 legitimate email transfers from senders totalling just under $4,000. Td freezes the account under the notion that his account is not accustomed to such transactions and as such are freezing it as it could be fraudulent. Fair Enough, they doing their due diligence. He calls customer service and goes into branch to show id etc. Everything checked out but yet and still, they still withhold funds and freeze his account. One would expect it would be released in 2-3 days tops. No. its been 4 weeks and they are simply giving him the runaround. Branch manager verifies all his info again and again on different days and yet and still not released. They ask him to call Loss Prevention and he does. Multiple calls to Loss prevention with all questions being answered and facts verified but yet account still frozen.

They ridiculously how to freeze debit card td bank him it will be released if the senders can call in to Loss Prevention and verify that they authorized the e-transfers (This is stupid in my opinion because they handle the back end transactions and should know if a sender didn't authorize an e -transfer within at least a week.not this long). Anyways, He gets almost all of the senders to call TD and they verify the transactions. Lo and behold, they still have the freeze on his account. if anyone knows how some idiots can get when in a position of power, then you might understand how frustrated he is with some of the td staff being ignorant with their sharp rude attitude. He even went in 2 days ago to the how to freeze debit card td bank and threatened he was going to escalate the matter to the ombudsman. The manager right in front of us said he should go right ahead that they were not going to do anything.

This is pretty frustrating. All his plans have been screwed up. He has lost the deposit on the car he came all the way from Ottawa to Toronto to buy and it doesn't seem like TD cares at all. This has gone on for exactly a month and Now they are saying its under investigation and one manager said it could take at least a month from now. Shouldn't there be a timeframe for these things? i know they probably have some clause in their fine-print where they have a right to do this. But this is really inconsiderate given how long its been and how the customers plans are ruined. I just don't see how hard this investigation can be. Its either the senders authorized the transfers or not. And in this case, the transfers have been confirmed. what more could they possibly be looking into that would take this damn long.

Has anyone on here encountered such a situation? Any possible way to have this escalated and have them release the funds?
This story reeks of fraud. I worked at TD for 3 years and this is textbook, there's ALWAYS a rush to get access to the money, there's ALWAYS sob story behind it - I need this to buy a car, came all the way from Ottawa, etc.

10 Email transfers? Come on. TD is doing their job, tell your friend to stop being such a sketchbag.
Aug 12th, 2016 2:04 pm
BrianWS6
Member
Apr 2, 2016
482 posts
318 upvotes

Aug 12th, 2016 2:04 pm

Your friend's story isn't very believable.

Why would he put a deposit down on a car before he had the purchase funds available to him? Why is your friend forfeiting the deposit on the car instead of borrowing the cash from a LOC or securing a loan? Who would travel from Ottawa to Toronto to purchase a car with funds that haven't cleared? 10 Transfers? The lowest limit I have seen for a single transfer is $3000.

The whole thing reeks of fraud.
Aug 12th, 2016 2:10 pm
sokolov
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Dec 7, 2011
2576 posts
923 upvotes
Whitehorse

Aug 12th, 2016 2:10 pm

Aug 12th, 2016 2:30 pm
sokolov
Deal Addict
Dec 7, 2011
2576 posts
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Whitehorse

Aug 12th, 2016 2:30 pm

What's special with ten transfers?

Here's an example: A friend of mine had to leave town unexpectedly for job reasons. The person was unemployed for a while, and the uhaul cost $1k plus gas for thousands of km. Now my friend is broke - temporarily. But my friend left a number of items with me, which are now being sold. So there is a number of people who buy this or that item. I don't run a bank, so why not have them send the money directly. So there'll be a number of transfers into one account from various sources, and I understand the money is needed urgently. Rent, etc. Suspicious, maybe, but here is nothing fraudulent about it. Ten transfers in a few days can have very benign reasons.

At another time, a friend held a private fundraising party for some other friend's medical expenses. A number of things were auctioned off amongst maybe two dozen participants. Just friends helping out a friend, a one time event. There was a number of transfers, because not everybody had enough cash. Several thousand dollars were raised. Suspicious, maybe, but clean.

Another friend of mine has a very large family. If only her uncles and aunts would send her money for her birthday, that would be almost 20 transfers around the same day. And if she needed a car and asked them for help, requesting money instead of other presents, they would chip in. But they live in various parts of Canada, so they'd send transfers. Because family. And they would have various surnames. All good money though.
Aug 12th, 2016 4:11 pm
513263337
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User avatar
Apr 10, 2010
1390 posts
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Aug 12th, 2016 4:11 pm

sokolov wrote: ↑ What's special with ten transfers?

Here's an example: A friend of mine had to leave town unexpectedly for job reasons. The person was unemployed for a while, and the uhaul cost $1k plus gas for thousands of km. Now my friend is broke - temporarily. But my friend left a number of items with me, which are now being sold. So there is a number of people who buy this or that item. I don't run a bank, so why not have them send the money directly. So there'll be a number of transfers into one account from various sources, and I understand the money is needed urgently. Rent, etc. Suspicious, maybe, but here is nothing fraudulent about it. Ten transfers in a few days can have very benign reasons.

At another time, a friend held a private fundraising party for some other friend's medical expenses. A number of things were auctioned off amongst maybe two dozen participants. Just friends helping out a friend, a one time event. There was a number of transfers, because not everybody had enough cash. Several thousand dollars were raised. Suspicious, maybe, but clean.

Another friend of mine has a very large family. If only her uncles and aunts would send her money for her birthday, that would be almost 20 transfers around the same day. And if she needed a car and asked them for help, requesting money instead of other presents, they would chip in. But they live in various parts of Canada, so they'd send transfers. Because family. And they would have various surnames. All good money though.
Completely agree.

A lot of people are so narrow minded that if they have never experienced something or have never perceived something happen, then in their mind this thing cannot happen to anyone in this entire world, and once it happened, it's fake/fraud.

Just as an example, unrelated to OP's story, I once had something happen to me like this:

I deposited a cheque that I wrote to myself in the ATM, with the intention of transferring (my own) money from one bank to another. It was a large sum. The money was available right away because the bank previously gave me no-hold-on-deposit privilege. On the same day I used the money to pay my tuition. Fast forward couple of days, I noticed by accident that the branch reversed the bill payment and put my cheque deposit on a manual 30 day hold.

I was furious. I can understand wanting to holding it for 5 or 7 days, which is the normal standard how to freeze debit card td bank cheques drawn from a Canadian bank, but 30 days? And they reversed my bill payment without telling me at all? At the time I was young, had it happened now I would have made a big fuss about it with the bank. I'm sure if I had told my story here seeking advice on how to pursue this with the bank, there would be people coming here saying "I'm not telling the whole story" or "I'm trying to defraud the bank" and what have you.
Aug 12th, 2016 11:13 pm
ksgill
Deal Fanatic
Mar 24, 2008
6053 posts
2311 upvotes
Toronto

Aug 12th, 2016 11:13 pm

Who cares if he had 10 email transfer deposits? How is that automatically fraud?

In my case, I transferred six figures from Ally bank to RBC electonically (with both accounts under my name) and they still froze my RBC account for suspected fraud back in 2012. They should at least provide a clear reason and what needs to be done to rectify the situation but the frontline staff aren't trained for situations like these and it just ends up being a bad experience for everyone involved.

OP, vote with your money and as soon how to freeze debit card td bank they unfreeze the account, move it elsewhere.
Illegitimi non carborundum
Aug 13th, 2016 1:12 am
rj2wells
Deal Addict
Jan 24, 2015
1021 posts
309 upvotes
Canadian in USA

Aug 13th, 2016 1:12 am

10 transfers is nothing special, particularly if you're moving.

Last time I moved I had to ship all my stuff from east coast to west coast. I got rid of anything I didn't really need anymore, sold a LOT of stuff online. Some of the items were big ticket. Over the month before I moved I probably had 15 e-transfers come in. Some were for $50 but a few were for items over $1000. In total I guess I sold off $15000 worth of stuff, with some of that being paid to me in cash but probably half came to me via e-transfer.

Sure most people don't do that on a regular basis and it was unusual for my account -- but not unusual if you are moving and selling off stuff before you go!
Aug 13th, 2016 1:17 am
olddog[OP]
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User avatar
Jun 6, 2007
1052 posts
54 upvotes
Toronto

Aug 13th, 2016 1:17 am

Dpack22 wrote: ↑
olddog wrote: ↑ I have been banking with td for close to 10years and have had little to no problems with their service. However a friend of mine is facing a pretty frustrating situation which am guessing some people have faced before. So i how to freeze debit card td bank seeking advice for him.

Situation:

He receives about 10 legitimate email transfers from senders totalling just under $4,000. Td freezes the account under the notion that his account is not accustomed to such transactions and as such are freezing it how to freeze debit card td bank it could be fraudulent. Fair Enough, they doing their due diligence. He calls customer service and goes into branch to show id etc. Everything checked out but yet and still, they still withhold funds and freeze his account. One would expect it would be released in 2-3 days tops. No. its been 4 weeks and they are simply giving him the runaround. Branch manager verifies all his info again and again on different days and yet and still not released. They ask him to call Loss Prevention and he does. Multiple calls to Loss prevention with all questions being answered and facts verified but yet account still frozen.

They ridiculously tell him it will be released if the senders can call in to Loss Prevention and verify that they authorized the e-transfers (This is stupid in my opinion because they handle the back end transactions and should know if a sender didn't authorize an e -transfer within at least a week.not this long). Anyways, He gets almost all of the senders to call TD and they verify the transactions. Lo and behold, they still have the freeze on his account. if anyone knows how some idiots can get when in a position of power, then you might understand how frustrated he is with some of the td staff being ignorant with their sharp rude attitude. He even went in 2 days ago to the branch and threatened he was going to escalate the matter to the ombudsman. The manager right in front of us said he should go right ahead that they were not going to do anything.

This is pretty frustrating. All his plans have been screwed up. He has lost the deposit on the car he came all the way from Ottawa to Toronto to buy and it doesn't seem like TD cares at all. This has gone on for exactly a month and Now they are saying its under investigation and one manager said it could take at least a month from now. Shouldn't there be a timeframe for these things? i know they probably have some clause in their fine-print where they have a right to do this. But this is really inconsiderate given how long its been and how the customers plans are ruined. I just don't see how hard this investigation can be. Its either the senders authorized the transfers or not. And in this case, the transfers have been confirmed. what more could they possibly be looking into that would take this damn long.

Has anyone on here encountered such a situation? Any possible way to have this escalated and have them release the funds?
This story reeks of fraud. I worked at TD for 3 years and this is textbook, there's ALWAYS a rush to get access to the money, there's ALWAYS sob story behind it - I need this to buy a car, came all the way from Ottawa, etc.

10 Email transfers? Come on. TD is doing their job, tell your friend to stop being such a sketchbag.
Utter Rubbish. While you are entitled to you opinion, it doesn't stop me from saying this is one of the dumbest statements i have ever heard. So simply cause you work at TD u assume your model should be similar to everyone's model? Its representatives thinking like you that cause innocent customers to be maltreated simply cause their banking is not similar to what you expect or similar to most.
10 email transfers is nothing, I do way more than that every month and don't have a problem. Just today, I had my account almost empty and proceeded to withdraw $5000 from a sum of $5500 that was transferred from another branch. All within 30 mins. Does that make me sketchy? People have different lives, different needs and different businesses. Stop being narrow minded with your thinking. You won't get far in life thinking that way.
Stumbled upon RFD by mistake, best mistake of my internet life i must say. :D
Источник: https://forums.redflagdeals.com/td-bank-unjustly-froze-funds-account-email-transfer-what-process-can-taken-escalate-matter-2033200/

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