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In summary

A class-action lawsuit accuses Bank of America of exposing unemployed California workers to large-scale fraud and cutting off access to jobless benefits during the pandemic.

Lea este artículo en español.

A new federal lawsuit takes aim at Bank of America for failing to secure the unemployment debit cards of thousands of Californians, part of a chaotic response to record jobless claims that has made the state Employment Development Department the target of widespread fraud.

The complaint filed Jan. 15 in U.S. District Court in San Francisco alleges that the bank acted negligently and proved “either unwilling or unable to stop criminals” from breaching unemployment debit card accounts. In the process, thousands of out-of-work Californians were left unable to access badly needed unemployment funds, or in some cases penalized for alleged fraudulent charges.

“This case is pretty unique,” Brian Danitz, a Bay Area partner at plaintiff law firm Cotchett, Pitre & McCarthy, told CalMatters. “This is a $286 billion financial Goliath. The CEO makes $25 million a year, and they did not provide even basic security measures to protect EDD cardholders.”

The CEO makes $25 million a year, and they did not provide even basic security measures to protect EDD cardholders.

Brian Danitz, PLAINTIFF’S ATTORNEY

As CalMatters exclusively reported, confusion over mass unemployment fraud during the pandemic has led to finger pointing between the state and Bank of America, which has been contracted since 2010 to electronically pay out unemployment benefits. The lawsuit was filed as a class action case, pending court review, and Danitz said his office has been “flooded with other victims” since filing the suit.

Among the issues raised in the 67-page complaint are the lack of secure microchips in unemployment debit cards, a “failure to secure” private account information and a sluggish response to consumer fraud reports. The complaint cited reporting by CalMatters on the bank’s exclusive state contract, its promise to deliver the state “best-in-class” fraud monitoring and how the confusion over fraud has impacted jobless Californians.

On Feb. 3, a second class-action complaint was filed against Bank of America by an attorney who previously represented victims’ families after Oakland’s deadly 2016 Ghost Ship warehouse fire. The new suit against the bank, similar to the one filed in January, alleges that the debit card provider acted negligently and breached its contract by failing to prevent fraud on the accounts of unemployment claimants.

“The events of 2020 were hard enough without Bank of America making life even more difficult for California’s unemployed,” attorney Mary Alexander said in a statement. “These are hard-working people who were unable to pay rent, heat their homes or put food on the table due to Bank of America’s negligence.”

While some labor attorneys have raised the prospect of litigation against the Employment Development Department for its role in mass unemployment payment freezes, the complaints assert that Bank of America violated a “zero liability” clause in its exclusive state contract, which shields unemployment cardholders from having to pick up the tab for any fraud.

William Halldin, a spokesperson for Bank of America, told CalMatters that the bank is committed to returning funds to legitimate unemployment claimants and has increased relevant staffing more than twenty-fold during the pandemic, to some 6,150 workers nationwide. Though fraud investigations are ongoing in California and other states where Bank of America holds similar contracts, the bank contends that the “vast majority” of recent unemployment fraud in California is linked to state application vetting, rather than hijacked unemployment debit cards. 

“California’s unemployment program faces billions of dollars in fraud,” Halldin said. “Bank of America is working every day with the state to prevent criminals from getting money and ensuring legitimate recipients receive their benefits.”

The lawsuit filed in January revolves around the experience of San Francisco property manager Jennifer Yick, who felt like she was “sucker punched” when she discovered more than $400 had been drained from her Bank of America unemployment debit card, including large out-of-state DoorDash charges at a cake shop and a barbecue restaurant. Yick told CalMatters that she has never used the food delivery service, did not receive any fraud alerts and when she tried to report the suspected fraud in early December, she was repeatedly hung up on by Bank of America customer service. 

The money still hasn’t been refunded to her account, but Yick said she had a bigger motivation for filing suit on behalf of others in similar situations: “Am I a second-class citizen?” Yick said. “That’s how I felt.”

At the center of the controversy is California’s ongoing struggle to distinguish fraud from legitimate claims at a time when unemployment claims are going back up. The CEO of the identity-security firm ID.me told CalMatters that domestic and international fraud rings are targeting California because of its size and leniency in paying backdated claims, which can allow criminals to quickly accumulate thousands of dollars per fraudulent claim.

Still, fraud experts have warned that unraveling who is responsible for picking up the tab for large-scale criminal activity is likely to get complicated — and maybe even leave taxpayers on the hook.


How are you getting by on unemployment benefits? 

We invite you to share your story here.

¿Cómo te las estás arreglando sin los beneficios del Seguro de Desempleo?

Te invitamos a compartir tu historia aquí.


“If it turns out that California should not have approved all these claims,” said Mason Wilder, a research specialist at the Association of Certified Fraud Examiners, “then regardless of what their agreement says with Bank of America about debit cards, I would think that ultimately the taxpayers are going to be on the hook for California’s errors.”

All told, the state has paid out $113 billion in unemployment benefits since March. The bank declined to comment on how many California unemployment claimants have filed debit card fraud complaints during that time.

Lauren covers the California economy for CalMatters. Her past stories have been published by the New York Times, the L.A. Times, the Guardian and others. She previously worked as a staff reporter for Protocol... More by Lauren Hepler

Источник: https://calmatters.org/economy/2021/01/bank-of-america-sued-over-edd-unemployment-debit-card-fraud/

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How to File a Weekly Claim

Most claimants can receive unemployment insurance (UI) benefits for up to 26 weeks, and in some cases 39 weeks.  To receive payments after filing for UI benefits, a claimant must confirm eligibility every week using the claims reporting system.

Each week that the weekly claim is filed, the claimant will be asked to certify the following:

  • are unemployed or working only reduced hours
  • are able and available for work
  • have not refused any job offers or referrals
  • are actively looking for work (unless waived)
  • are reporting any pension they may be receiving
  • are reporting any gross wages, vacation (PTO), severance and/or holiday pay they may be receiving

The weekly claim can be filed online or by mobile devices.

Review these Frequently Asked Questions about Unemployment Insurance and weekly claim filing.

The payment information page has details about debit card and direct deposit benefit payment options. (This page has an updated Notice for Bank of America Cardholders - Sept 2021).

Here is a helpful document that briefly describes the Unemployment Insurance claim process. 

File Weekly Claim Now

Hours to Submit a Weekly Claim

Monday through Friday: 8:00 am - 5:30 pm

8:00 am to 7:30 pm Sunday 

Check the Status of a UI Claim (Benefit Inquiry)

The 'status of claim' option allows claimants to verify:

  • the last week UI benefits were claimed
  • the date and amount of the last UI benefit payment 
  • the remaining balance of UI benefits available to receive

The 'status of claim' or 'UI benefit payment' is available online.

Check UI Claim Status

Hours to Check Status of a UI Claim

Tuesday through Friday: 8:00 am - 5:30 pm

If Monday is a holiday, the 'status of claim' option is not available until Wednesday of that week.

Источник: https://www.iowaworkforcedevelopment.gov/file-weekly-continued-claim

Division of Unemployment Insurance

Fraudulent Unemployment Insurance Activity

Report Fraud

With the record number of unemployment insurance claims filed during the COVID-19 pandemic, Maryland, and states across the entire country, have seen an increase in activity by bad actors and fraudsters using illegally obtained data to file fraudulent unemployment insurance claims. Please note that there has been NO breach in our BEACON unemployment system.

If you believe that your information has been used to fraudulently file an unemployment insurance claim, please contact the Division of Unemployment Insurance’s Benefit Payment Control Unit by completing a “Request for Investigation of Unemployment Insurance Fraud” form and e-mailing it to ui.fraud@maryland.gov.

If you received a 1099-G tax form, but did not apply for unemployment insurance benefits in Maryland in 2020, then bb rec ios 11 complete this Affidavit form and submit it along with picture ID to the Benefit Payment Control Unit by e-mailing dlui1099-labor@maryland.gov.

If you are an employer and believe a fraudulent claim has been charged to your account, please file a benefit charge protest through your employer portal.

If you believe fraudulent transactions have been made on your Bank of America Debit Card, please contact the Debit Card Customer Service Center at 1-855-847-2029 to file a report and request a replacement card.

Avoid Scams

We have been alerted to a number of potential scam operations that are attempting to prey on unemployment insurance claimants. To help you distinguish between bank of america edd online login assistance from Maryland Division of Unemployment Insurance (DUI) staff and fraudulent assistance from a potential scammer, please remember the following:

  • DUI will never request or require payment for assistance with unemployment insurance, especially not through apps like Venmo or Cashapp.
  • DUI staff will not provide assistance to claimants through direct message on social media platforms like Facebook, Twitter, or LinkedIn.
  • DUI will never arrange for an adjudication or fact-finding interview over any teleconferencing platform, such as Zoom, BlueJeans, Google Hangout Meets, or Skype.
  • DUI does not provide assistance through text message and will not send any links asking a claimant to verify their account through text.
  • DUI will never ask for your bank account number, debit card number, or credit card number over e-mail or on social media
  • DUI will never request your BEACON password over e-mail.
  • All e-mails from legitimate DUI staff will come from a @maryland.gov e-mail address.
  • Do not provide any sensitive information related to your Maryland unemployment insurance claim by e-mail unless it is to a @maryland.gov e-mail address.

Avoid Scams on Social Media

Please be aware of pages and scammers on social media pretending to be the Maryland Department of Labor. Scammers are replicating the Maryland Department of Labor’s social media pages, directly messaging claimants, and attempting to steal their identity by asking for their personal information. These pages are particularly targeting members of unemployment groups on Facebook.

Fraudulent pages may look similar, but are newly created, do not have a lengthy history of posts, spelled differently (often with typos), and not verified with a blue check mark. “Maryland department of labour” is an example of a fraudulent page that looks similar, but is spelled differently. If you find a fraudulent page, please report it to the social media platform immediately and DO NOT respond to their messages.

Links to the Maryland Department of Labor’s official government agency social media pages can be found below:

Identity Theft Resources

If you believe you have been a victim of identity theft, please read the Maryland State Police's Identity Theft Protection Quick Guide. For more information about identity theft, please visit the Commissioner of Financial Regulation identity theft page.

Источник: https://www.dllr.state.md.us/employment/unemployment.shtml
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In summary

A class-action lawsuit accuses Bank of America of exposing unemployed California workers to large-scale fraud and cutting off access to jobless benefits during the pandemic.

Lea este artículo en español.

A new federal lawsuit takes td bank usa app at Bank of America for failing to secure the unemployment debit cards of thousands of Californians, part of a chaotic response to record jobless claims that has made the state Employment Development Department the target of widespread fraud.

The complaint filed Jan. 15 in U.S. District Court in San Francisco alleges that the bank acted negligently and proved “either unwilling or unable to stop criminals” from breaching unemployment debit card accounts. In the process, thousands of out-of-work Californians were left unable to access badly needed unemployment funds, or in some cases penalized for alleged fraudulent charges.

“This case is pretty unique,” Brian Danitz, a Bay Area partner at plaintiff law firm Cotchett, Pitre & McCarthy, told CalMatters. “This is a $286 billion financial Goliath. The CEO makes $25 million a year, and they did not provide even basic security measures to protect EDD cardholders.”

The CEO makes $25 million a year, and they did not provide even basic security measures to protect EDD cardholders.

Brian Danitz, PLAINTIFF’S ATTORNEY

As CalMatters exclusively reported, confusion over mass unemployment fraud during the pandemic has led to finger pointing between the state and Bank of America, which has been contracted since 2010 to electronically pay out unemployment benefits. The lawsuit was filed as a class action case, pending court review, and Danitz said his office has been “flooded with other victims” since filing the suit.

Among the issues raised in the 67-page complaint are the lack of secure microchips in unemployment debit cards, a “failure to secure” private account information and a sluggish response to consumer fraud reports. The complaint cited reporting by CalMatters on the bank’s exclusive state contract, its promise to deliver the state “best-in-class” fraud monitoring and how the confusion over fraud has impacted jobless Californians.

On Feb. 3, a second class-action complaint was filed against Bank of America by an attorney who previously represented victims’ families after Oakland’s deadly 2016 Ghost Ship warehouse fire. The new suit against the bank, similar to the one filed in January, alleges that the debit card provider acted negligently and breached its contract by failing to prevent fraud on the accounts of unemployment claimants.

“The events of 2020 were hard enough without Bank of America making life even more difficult for California’s unemployed,” attorney Mary Alexander said in a statement. “These are hard-working people who were unable to pay rent, heat their homes or put food on the table due to Bank of America’s negligence.”

While some labor attorneys have raised the prospect of litigation against the Employment Development Department for its role in mass unemployment payment freezes, the complaints assert that Bank of America violated a “zero liability” clause in its exclusive state contract, which shields unemployment cardholders from having to pick up the tab for any fraud.

William Halldin, a spokesperson for Bank of America, told CalMatters that the bank is committed to returning funds to legitimate unemployment claimants and has increased bank of america edd online login staffing more than twenty-fold during the pandemic, to some 6,150 workers nationwide. Though fraud investigations are ongoing in California and other states where Bank of America holds similar contracts, the bank contends that the “vast majority” of recent unemployment fraud in California is linked to state application vetting, rather than hijacked unemployment debit cards. 

“California’s unemployment program faces billions of dollars in fraud,” Halldin said. “Bank of America is working every day with the state to prevent criminals from getting money and ensuring legitimate recipients receive their benefits.”

The lawsuit filed in January revolves around the experience of San Francisco property manager Jennifer Yick, who felt like she was “sucker punched” when she discovered more than $400 had been drained from her Bank of Bank of america edd online login unemployment debit card, including large out-of-state DoorDash charges at a cake shop and a barbecue restaurant. Yick told CalMatters that she has never used the food delivery service, did not receive any fraud alerts and when she tried to report the suspected fraud in early December, she was repeatedly hung up on by Bank of America customer service. 

The money still hasn’t been refunded to her account, but Yick said she had a bigger motivation for filing suit on behalf of others in similar situations: “Am I a second-class citizen?” Yick said. “That’s how I felt.”

At the center of the controversy is California’s ongoing struggle to distinguish fraud from legitimate claims at a time when unemployment claims are going back up. The CEO of the identity-security firm ID.me told CalMatters that domestic and international fraud rings are targeting California because of its size and leniency in paying backdated claims, which can allow criminals to quickly accumulate thousands of dollars per fraudulent claim.

Still, fraud experts have warned that unraveling who is responsible for picking up the tab for large-scale criminal activity is likely to get complicated — and maybe even leave taxpayers on the hook.


How are you getting by on unemployment benefits? 

We invite you to share your story here.

¿Cómo te las estás arreglando sin los beneficios del Seguro de Desempleo?

Te invitamos a compartir tu historia aquí.


“If it turns out that California should not have approved all these claims,” said Mason Wilder, a research specialist at the Association of Certified Fraud Examiners, “then regardless of what their agreement says with Bank of America about debit cards, I would think that ultimately the taxpayers are going to be on the hook for California’s errors.”

All told, the state has paid out $113 billion in unemployment benefits since March. The bank declined to comment on how many California unemployment claimants have filed debit card fraud complaints during that time.

Lauren covers the California economy for CalMatters. Her past stories have been published by the New York Times, the L.A. Times, the Guardian and f droid best android apps play store. She previously worked as a staff reporter for Protocol. More by Lauren Hepler

Источник: https://calmatters.org/economy/2021/01/bank-of-america-sued-over-edd-unemployment-debit-card-fraud/

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Bank conveniently and securely with the Bank of America® Mobile Banking app for U.S.-based accounts.

Manage Accounts
• Review activity in checking, savings and credit card accounts
• View mortgage, auto loan and other account balances
• Activate or replace credit/debit cards
• Order checks
• Set alerts for important account info

Transfer Money
• Securely send and receive money with Zelle® using a U.S. mobile number or email address¹
• Transfer funds between your Bank of America accounts

Bill Pay (available for eligible accounts)
• Pay bills
• Schedule, edit and cancel payments
• Add and edit payees

Check Deposit
• Take photos of checks to deposit them
• Immediately see the processing deposit in your account²

Erica, Your Virtual Financial Assistant³
• Ask Bank of america edd online login to find transactions, pay bills and more
• Get valuable alerts, helpful bank of america edd online login and financial guidance

Contact Us
• Reach a representative for help
• Schedule an appointment to meet with a specialist
• Find ATMs and financial centers

Special Offers & Deals
• Get cash back with BankAmeriDeals® when you use your eligible Bank of America credit/debit cards
• Receive credit card offers

Security
• Set up Touch ID® / Face ID®
• If fraudulent activity is suspected on your card, we'll notify you
• With our Mobile Banking Security Guarantee, you’re not liable for fraudulent transactions when reported promptly⁴

See the Online Banking Service Agreement at bankofamerica.com/serviceagreement for more information. Mobile carrier message and data rates may apply.

¹ Transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card. Recipients have 14 days to register to receive money or the transfer will be canceled. Dollar and frequency limits apply.
² Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply.
³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience. Erica speaks aloud and hears and responds to all voices. Erica is only available in English.
⁴ You’re not liable for fraudulent Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities.

Investing involves risk. There is always the potential of losing money when you invest in securities.

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp.

Investment, insurance and annuity products:
• Are Not FDIC Insured
• Are Not Bank Guaranteed
• May Lose Value

All features may not be available in iPad.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.


iPhone, iPad, Touch ID and Face ID are registered trademarks of Apple Inc.

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Version 21.10.02

New in this release:

· Send or request money faster by adding the new BofA Zelle® widget to your device
· Minor enhancements and bug fixes

Ratings and Reviews

4.8 out of 5

3.3M Ratings

The Beginning by, Me.

When I finally received my I-Phone, it was time to try banking on line. I downloaded this app & began a totally new adventure. As time provides, I’ve been slowly delving into what I thought would be an amazing experience where banking and bill pay would become easily completed with minimal effort. Wrong, not entirely true. At this point I am frustrated. To simply pay my bills every month, without fumbles, less stress and time, I find out from ALL options, I’m not able to do online banking to pay aforementioned bills because I don’t have the necessary accounts available to do so. I have checking, savings and a fairly healthy CD.I wonder, why can’t I bank online? Why does it say I’m unable to use this app for online banking because I haven’t the accounts to do so? Huh? What? I’m so confused! I can’t locate the forms I need either.I want to be sure when I pass, my daughter receives all my monies from these “Appropriately Established” accounts! I’ve called 3 times to have the forms mailed to me.to no avail and I’m unable to pay my bills online. I’m disabled, hooked up to oxygen, unable to go into the bank as I mentioned when I called. I was told to open online banking that that would help me handle everything from home. If I figure it out one day, you’ll receive the 5th star. Take care my friend.

New ‘Bill Pay’ is Horrible

The new Bill Pay section is poorly designed trash that has ruined the app experience. Not only is it ugly, it does a poor job of visually integrating with the rest of the app. Clunky and unintuitive, to now make an online payment you must sift through multiple screens, making multiple clicks—all of which is very confusing to the consumer. You now also have to manually assign a “pay by” date to complete the process which is terribly annoying. (The default should be set similar to the pre-updated version that automatically sets the earliest possible date for you. But, still allow a user to manually set their own “pay by” date if needed.) Overall, the former Bill Pay was MUCH easier to utilize and MUCH nicer to look at.

To add to the problems, we no longer have the ability to delete old “Pay To” accounts from within the app the way we could previously. Another oversight.

BOA has definitely taken steps backwards with this update. If I had to guess, budget cuts forced BOA to begin implementing new app updates via internal junior-level design team, rather than outsourcing to a professional UI/UX firm. As a result, this update has a “beta” feel displaying poor form, function and usability. Really embarrassing for a big bank.

Auto payment

Your auto payment feature is orange and rockland electric. For some accounts you do not allow payment of statement balance or minimum payment amount which makes it impossible to automatically pay each month to avoid a late payment. You actually require a dollar amount and that can result in an overpayment which we then have to request to be refunded. That did happen to me. So I shut it off and as a result I was charged a late payment for being a few days late paying because I could not access my account to pay an unexpected charge that went through the account. Which leads to my next complaint about the website.

I could not remember my password and therefore could not get a reset as I did not have my credit card available. Instead of allowing reset like other credit card companies by answering chosen questions, you make us enter the account number which I did not have because I could not access my statements which are delivered online. Since I did not have my card with me, I had to call in. having to try to call back multiple times as your lines are very busy. By the time I was able to get a person on the phone, I was 3 or 4 days late paying and you had charged me a late payment. I always pay bank of america edd online login time. You have years of history with me paying on time, yet your customer service refused to refund the charge even though I have years of history paying on time and only was late because I could not get into the account.

Your online experience it terrible.

Hello skier6200, thanks for the detailed review. We'll pass this feedback along to our design team. We strive to improve our app based on user feedback. Please keep an eye out for future app updates to enhance your mobile banking experience. -Ashlyn

The developer, Bank of America, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the bank of america edd online login privacy policy.

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The following data may be collected and linked to your identity:

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The following data may be collected but it is not linked to your identity:

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Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
Bank of America

Size
536.5 MB

Category
Finance

Compatibility
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Requires iOS 12.5 or later.
iPad
Requires iPadOS 12.5 or later.
iPod touch
Requires iOS 12.5 or later.
Languages

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Age Rating
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© 2021 Bank of America Corporation

Price
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Источник: https://apps.apple.com/us/app/bank-of-america-mobile-banking/id284847138
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The window to apply for the 2021 Hope Scholarship Foundation is now open. If you are a college-bound high school senior in financial need who has demonstrated strong academic performance and leadership capabilities, click to learn more and apply.

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Community Development Bank of Hope

Community Development

Bank of Hope continuously invests in businesses, providing them a foundation to build their standard borrowing capacities. We also reach out to our communities by providing community development services as volunteers providing financial education, technical assistance to non-profit organizations, and services giving people a chance to create a positive future for themselves.

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CRA Contribution Requests Bank of hope

CRA Contribution Requests

Bank of Hope’s CRA Community Development financial investments and charitable contributions help meet credit needs of the community by providing financial resources for affordable housing, community services for low- and moderate-income people, in low- and moderate-income areas, areas designated for revitalization and stabilization, as well as for economic development needs.

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Hope Stories

Keep the Happy in Your Holidays By Not Overspending.

The holidays are almost here and there are lots of ways to celebrate. Stay on budget with these tips to spend less and enjoy the festivities more. north texas food bank near me

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When is the best time to purchase a home?

With ever-changing market conditions, how can you know when it’s time to buy a home?

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Retirement Plan Choices for Small Businesses

How do you pick the most appropriate retirement plan for your business as well as your employees?

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Keep the Happy in Your Holidays By Not Overspending.

bank of america edd online login bank of america edd online login The holidays are almost here and there are lots of ways to celebrate. Stay on budget with these tips to spend less and enjoy the festivities more.

Read More

When is the best time to purchase a home?

With ever-changing market conditions, how can you know when it’s time to buy a home?

Read More

Retirement Plan Choices for Small Businesses

How do you pick the most appropriate retirement plan for your business as well as your employees?

Read More

Источник: https://www.bankofhope.com/

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