is bbva compass online banking down

The latest banks and financial services company and industry news with expert analysis from the BBVA, Banco Bilbao Vizcaya Argentaria. If you use another bank for your mortgage payment, you can use their online banking services to make payments. Check with that bank to verify bill payment. Bbva Compass Online Banking Problems​and the information around it will be available here. Users can search and access all recommended login pages for free. is bbva compass online banking down

Is bbva compass online banking down -

The online bank Simple shut down on Saturday and was supposed to seamlessly transition customers’ accounts over to its parent company, BBVA. But instead, many users found themselves unable to access their bank account at all, as BBVA’s website returned an assortment of error messages, from “system error” to warnings that their account information was mismatched.

The transition has gone so poorly that BBVA’s US website now opens on a large red banner warning users of extended customer service wait times. Anyone who visits the Simple transition page will see a different red banner, apologizing for the issues.

“To Simple customers converting to BBVA: This has not been a good conversion experience for many of you,” part of the message reads. “We know this, and we sincerely apologize.”

Simple opened to customers in 2012 and was supposed to offer a digital-first approach to banking. In fewer words, it was supposed to be “a bank that doesn’t suck,” to quote one of its co-founders. The service had a website and app that broke down your spending and made it easy to categorize payments, send money, and set savings goals. It was purchased by BBVA in 2014.

BBVA said in January that it would be shutting down Simple later in 2021. The decision came from the company “reassessing its goals” as part of a planned sale to PNC Bank, which reached an agreement to acquire BBVA’s US operations in November 2020. The acquisition has not yet closed.

Accounts were successfully transitioned from Simple to BBVA on Saturday, but technical issues prevented customers from logging in, a BBVA spokesperson told The Verge. That led to a cascading series of problems. “Due to the volume of customers attempting to enroll in mobile and online banking simultaneously, there were technical difficulties with the enrollment process, leading to high call volume in our call centers, which overwhelmed the system, and created longer than normal wait times,” the spokesperson said.

Debit cards, ATMs, checks, and scheduled transactions still functioned properly, according to the spokesperson. Though online and mobile account access remains unavailable for users encountering issues.

“We know this conversion process was not smooth for our incoming Simple customers and we sincerely apologize to them,” the spokesperson said. “We are working to make it right, including extending hours in our call center and adding staff to handle the incoming calls.”

It seems that some people have been able to gain access to their accounts after waiting or working with BBVA’s customer service. Judging by reactions on Twitter from Simple’s very online user base, plenty of people still don’t have access though and have been unable to get help from BBVA’s customer service.

BBVA hasn’t provided a timeline for when it expects to restore account access for all Simple users. In its banner message, BBVA wrote that the company is “working to get it back online as soon as possible.”

Источник: https://www.theverge.com/2021/5/9/22427811/simple-bbva-transition-errors-bank-shutdown
Bank Innovation

After A Big Bank Bought Simple, Things Got Complicated For Customers

Customers of Simple — the 21st-century bank with no branches or checkbooks, just a website, sleek interface, and debit cards — signed up because they wanted banking to be just that: simple. But after European banking behemoth BBVA Compass acquired Simple for $117 million three years ago, customers say the process of transitioning their accounts to the new bank has been rife with headaches and complications. And for Simple customers who were not US citizens, the transition wasn’t initially possible at all.

To integrate with BBVA, Simple had to rebuild its banking system, which took two years, according to a company spokesperson. When that process was complete, Simple began the process of transferring individual accounts from Bancorp, which previously backed Simple, to BBVA. This transition requires customers to provide multiple pieces of identification, transfer funds, and reconfigure features like direct deposit or autopay.

“It's opening a new bank account, which is why we fully understood that there would be frustration,” said Simple spokesperson Amy Dunn. “It’s a terrible experience no matter what. We tried to make it as painless as possible.”

Despite Simple warning customers of the pending transition back in April 2016, things didn’t go smoothly for everyone.

For example, in Google Play reviews and on Twitter, US residents here on green cards or work visas complained that they were unable to transition to new Simple accounts. A spokesperson for Simple said the problem arose because BBVA “didn't have the existing infrastructure to open accounts for permanent residents who aren't citizens.”

BuzzFeed News first inquired about this issue on Friday; since then, Simple — which recently publicly reiterated its commitment to immigrants’ rights — says it’s resolved the problem. “We’ll be able to approve new applicants with a green card or Visa (so long as they fit all other qualifications), and our team will be following up with customers who were impacted in the coming weeks,” Dunn wrote in an email. “If they'll have us, we'd like to welcome them back.”

Dunn couldn’t say how many immigrants have returned to Simple since the fix was made, but the overall number of non-citizens using Simple is very small. However, plenty of people had other problems.

Neil Robertson of Denver opened a Simple account after a bad experience at Wells Fargo. Because he’s a musician who’s often paid in cash, Simple’s lack of branch locations can be annoying for him. But not as annoying as when his Simple debit card recently got declined at a bar despite him having plenty of money in his account.

"[Simple was] pretty exciting, but they were acquired and things seemed to stagnate."

"It wasn't just my card getting declined, which is always a weird feeling, but when I pulled up the app, I had to expose what's in my account to show it to [the bartender]," Robertson said. "And every time you keep swiping that card, my account is saying it's going through — $22, $22, $22." Robertson didn’t ultimately lose any money, though he says he’s still waiting for “several hundred dollars” to show up in the new account.

Robertson transitioned onto the new BBVA-backed Simple platform in late January, but as of yet, his old account hasn’t closed; for him and other customers, this awkward transition period has caused confusion — it’s unclear which account actually holds their money. Robertson says he’ll keep his Simple account until he can find a better option, but not everyone else is as patient.

One woman said she quit Simple after suddenly being unable to use her debit card while travelling abroad. Another woman said she was temporarily cut off from her funds after her account was closed without sufficient warning as part of the transition process.

And other customers are having problems with automatic bill payments still being withdrawn from their old accounts.

Gordon Emmerson’s power company charged him $24 for an unexpected overdraft after his money had already been moved to his new Simple account. After some back and forth, Simple agreed to cover the fee. But Emmerson is no longer a customer. “That whole episode caused me to lose faith in the company and worry about the safety of my money, so I’m in the process of transitioning to a local credit union now,” he said. “I wouldn’t recommend Simple anymore, that’s for sure.”

Simple says it “can’t speak to specific customers’ accounts or issues for security reasons” but described many of these complaints as one-off issues. A spokesperson pointed to tweetsfrompeoplewhopraised its handling of the transition, and said the majority of feedback has been positive. And indeed, it seems like a lot of customers are happy with the service; even some who initially had a problem with the transition will be sticking with Simple.

“Simple was founded on the belief that a banking company can be on the same side as our customers,” said Dunn in an email. “We believe in our mission to help people change their relationship with money, and to help people feel confident and empowered instead of ashamed, confused, and taken advantage of.”

But the challenge for Simple, which is owned by a big bank, will be retaining the customers who came to it to get away from big banks.

This isn’t the first time Simple has faced this problem — some of its customers are also frustrated by the fact that BBVA Compass is one of more than a dozen banks invested in the Dakota Access Pipeline. Though Simple says it "neither financially nor philosophically” supports the pipeline, the issue serves as another example of how a big bank isn’t what Simple customers signed up for.

For Aaron Shekey, the real sign of trouble with Simple came after he transitioned accounts, when he (and thousands of other Simple users) received a marketing email from BBVA about a Valentine’s Day promotion. Simple had told their customers that BBVA would never contact them.

“[Simple was] pretty exciting, but they were acquired and things seemed to stagnate,” said Shekey, who is a programmer and startup founder. “I think they're the best of the online banks, but the email from BBVA felt like a breach of privacy and trust.”

Simple sent an email to customers apologizing for the mistake, and said in an email statement, “We had put agreements in place up-front to prevent this sort of cross-marketing from happening, and we’ve all been working to make sure that’s the case moving forward.” But another Simple customer, Ben Lopatin, is still worried. “Now I’m not sure what other data BBVA has access to and ‘isn’t supposed to use’,” he said via DM.

"They aren't going to be 'simple' to use anymore. If anything, BBVA is probably going to ruin this."

Simple always expected it would lose a few customers in the transition process, but so far, with 87% of accounts moved over to the BBVA platform, it says it hasn’t lost a significant amount of business. The company says it’s grown 68% in the last year, and has around the same number of accounts as a bank with 1,010 branches, with just a fraction of the corporate overhead.

Still, BBVA has lost money on its investment in Simple every year since the acquisition, with the total write-down in value since 2014 totaling $89.5 million, according to the Houston Chronicle.

In a statement to BuzzFeed News, BBVA said valuations for tech companies are “very volatile." "As with most investments, return is delivered in the medium to long term,” the statement continues, “and BBVA Compass remains committed to Simple and its continued success and ongoing growth."

Also still committed to Simple is Sean Ferguson, a customer who plans to keep his account despite what he calls “completely irresponsible” behavior, because it still makes it easier for him to manage his money.

“Part of why I signed up for Simple is that it was 100% online and ridiculously easy to use. Painless transfers. Easy debit card management. Effortless deposits,” he said via DM. “So yeah, I'm still with them and they fixed my problem, but I definitely feel like they aren't going to be 'simple' to use anymore. If anything, BBVA is probably going to ruin this.”

Источник: https://www.buzzfeednews.com/article/carolineodonovan/after-a-big-bank-bought-simple-things-got-complicated

For much of the 2010s, Simple was a shining example of what the future of banking could be. It offered unique features to manage money that most major banks would take years to emulate. Unfortunately, on May 8, Simple will be closing for good. Customers will be migrated to a BBVA account, but for those who want to maintain the kind of experience they’ve had for years, there are a few options.

Simple’s appeal was centered on a few key features. Instead of showing users their total balance and making them mentally keep track of what money needs to go where, Simple let users divide their money into Goals that kept portions of their money separate. Expenses could then be used to automatically take bills out of certain goals, so that money is almost invisible. Any money remaining is shown in a Safe-to-Spend category.

This dynamic was unique when it came out, but in the time since, other apps have offered similar features. These are a few of the best options if you want to stay as close to the Simple experience as possible.

Hold On, BBVA Might Still Be Good!

Once the transition is complete, Simple accounts will become BBVA USA accounts, which use the same debit card and routing numbers, which means you won’t suddenly find yourself without the ability to pay for anything. Of course, if you were using Simple, you probably care more about the extra features like Goals and Expenses. Fortunately, those features aren’t entirely gone with a BBVA account.

BBVA has a collection of features creatively called Financial Tools. For long-time Simple users, some of the features might sound familiar. Savings Goals let you track money you’re saving for long-term goals, and Budgets let you categorize transactions and visualize whether you’re going over your budget for a particular category. They don’t work quite the same as Simple’s features, so it might take some getting used to. BBVA also has a lot more Mint-like features that let you integrate other accounts to view your net worth and track your debt payoff goals.

Some changes won’t be ideal, depending on your needs. While Simple didn’t offer any overdraft service at all, BBVA will allow overdrafts but will charge $32 per transaction. In general, BBVA has more fees for things like debit card replacement, wire transfers, and even paper statements (so be sure to sign up for paperless statements). However, you can make deposits from an ATM with BBVA, which you couldn’t do before with Simple, so that’s nice. In general, before you jump ship and move all your money out, it might be worth taking a little while to see if the BBVA account you’re going to get anyway is similar enough to the experience you’re used to.

Chime

If what drew you to Simple in the first place was a clean, modern app and straightforward saving features, then Chime might feel familiar to you. It doesn’t have the kind of Goals feature that Simple has, but it does have some useful features for saving money. First, it can round up all of your purchases to the nearest dollar and add the excess to a savings account, similar to the way investment app Acorns works. You can also set aside up to 10 percent of your paychecks whenever you get a deposit, so your money will be saved long before you have a chance to spend it.

Chime also offers Early Direct Deposit, which deposits your paycheck into your account up to two days earlier than it might normally appear. The service does this by depositing funds into your account the day that it receives the ACH instructions, rather than after the transaction has processed. Chime takes it on faith that your employer will pay the money, which for most transactions is generally a safe bet.

Chime also offers up to $100 of overdraft coverage with a feature called SpotMe, which works a bit differently than most other overdraft features. Instead of charging you a fee for going over, the service will simply cover the excess on debit transactions, up to $100, and take that money out of your next direct deposit (which is required to use the feature). However, if your charges exceed the limit, the transaction will be declined. It’s a nice cushion for when you go a few dollars over.

Unfortunately, Chime comes with a few drawbacks. It doesn’t support joint accounts yet, and you can’t deposit checks from the Chime app directly. For long-time Simple users, this might feel like a step backward, but for people who don’t need these features regularly, Chime can be an adequate replacement.

One

Similar to Chime, One is an online banking service that’s pretty reminiscent of Simple. One of the most welcome features for ex-Simple users is Pockets. These work similar to Simple’s Goals, but with a more explicit focus on treating them like a digital envelope system, so you can sort your money into categories like rent or food. However, One improves on Simple’s Goals by also allowing you to share Pockets, so you and your roommate could both contribute to the bills without having to combine finances. Certain One Pockets can also round up any transactions within them to the nearest dollar and put the excess into savings.

One also provides a similar Early Paycheck feature like Chime has. Set up direct deposit with your employer and you can get your paychecks up to a couple days early. Also like Chime, One can set aside up to 10 percent of your paycheck for savings, and it will even pay an extra 3 percent APY for the money you set aside this way.

In terms of overdraft protection, One has a unique mechanic. Instead of an overage fee like most banks, or even the small window of overdraft forgiveness like Chime, One treats overdraft expenses like a credit card. Users can get up to $1,000 in credit (depending on direct deposit status and approval) beyond what they have in their account. If you pay it back within the same month, there’s no interest. If a balance carries forward, however, the credit line charges 1 percent per month, or 12 percent APR on the amount borrowed.

If you struggle with paying off credit cards, this might not be the best option for you, but as overdraft protection features go, it can be handy to have extra room just in case rent comes out before your paycheck comes in. The $1,000 limit is roomier than what Chime offers, and it doesn’t come with the excessive fees of most banks. Provided you pay off the balance every month.


More Great WIRED Stories

Источник: https://www.wired.com/story/simple-online-bank-alternatives-chime-one-bbva/

BBVA Compass tweaks Android app to smooth user experience

Financial institution BBVA Compass has revamped its Android application with features such as graphs and charts that let clients break down their bank accounts.

The updated BBVA Compass app is available for free download in Google Play. In addition to the Android version, the app is also available for iPad, iPhone and BlackBerry devices.

“Mobile is a key strategic channel for BBVA Compass, and as such, we have an ambitious plan to have the best mobile apps for our customers,” said Alex Carriles, director of mobile banking strategy and retail innovation BBVA Compass, Birmingham, AL.

“We have listened to our customers and added features and functionality they have requested, and some other things that have not been seen in the market before,” he said.

Charting growth
The updated BBVA Compass Android app follows similar updates that were made to the company’s iPhone app in March.

Via the updated BBVA Compass Android app, users can view pie charts and graphs to view balances and bill payments. The charts show users how their accounts are split up.

Additionally, clients can view check images and enroll for BBVA Compass mobile services from inside the app.

According to the company, the app will be frequently updated in the next year with new services. Keeping an app fresh is an especially important feature for a banking app that consumers are most likely using frequently to access information.

Users can also still view their accounts, transfer money, pay bills and find a BBVA Compass branch location.

Bank on mobile
Many banks have recently been rolling out features similar to BBVA Compass to give users a more sophisticated, comprehensive mobile banking experience.

For instance, Wells Fargo launched person-to-person transfers to all of its mobile and Web banking services in May to help clients connect with each other (see story).

As mobile banking becomes more mainstream with consumers, users have growing expectations for what they can do via their handsets – simply being able to only view account history is a thing of the past.

The challenge for financial institutions will be finding a way to continually keep adding new features and content that will eventually put online and mobile banking on the same level.

“One of our goals is to improve the customer experience – for that reason, we have redesigned our apps to make them easier to use, provide useful functionality, with a simple to use app and with a beautiful, even fun interface,” Mr. Carriles said.

“Also the need of our users are evolving, and therefore the mobile apps should be evolving too,” he said.

“It comes down to this:  When customers enjoy using an app, they will use it more frequently and make it their own.”

Final Take
Lauren Johnson is editorial assistant on Mobile Commerce Daily, New York










Источник: https://www.retaildive.com/ex/mobilecommercedaily/bbva-compass-tweaks-android-app-to-smooth-user-experience

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BBVA Compass tweaks Android app to smooth user experience is bbva compass online banking down

Financial institution BBVA Compass has revamped its Android application with features such as graphs and charts that let clients break down their bank accounts.

The updated BBVA Compass app is available for free download in Google Play. In addition to the Android version, the app is also available for iPad, iPhone and BlackBerry devices.

“Mobile is a key strategic channel for BBVA Compass, and as such, we have an ambitious plan to have the best mobile apps for our customers,” said Alex Carriles, director of mobile banking strategy and retail innovation BBVA Compass, Birmingham, AL.

“We have listened to our customers and added features and functionality they have requested, and some other things that have not been seen in the market before,” he said.

Charting growth
The updated Restaurants near rockland trust bank pavilion Compass Android app follows similar updates that were made to the company’s iPhone app in March.

Via the updated BBVA Compass Android app, users can view pie charts and graphs to view balances and bill payments. The charts show users how their accounts are split up.

Additionally, clients can view check images and enroll for BBVA Compass mobile services from inside the app.

According to the company, the app will be frequently updated in the next year with new services. Keeping an app fresh is an especially important feature for a banking app that consumers are most likely using frequently to access information.

Users can also still view their accounts, transfer money, pay bills and find a BBVA Compass branch location.

Bank on mobile
Many banks have recently been rolling out features similar to BBVA Compass to give users a more sophisticated, comprehensive mobile banking experience.

For instance, Wells Fargo launched person-to-person transfers to all of its mobile and Web banking services in May to help clients connect with each other (see story).

As mobile banking becomes more mainstream with consumers, users have growing expectations for what they can do via their handsets – simply being able to only view account history is a thing of the is bbva compass online banking down challenge for financial institutions will be finding a way to continually keep adding new features and content that will eventually put online and mobile banking on the same level.

“One of our goals is to improve the customer experience – for that reason, we have redesigned our apps to make them easier to use, provide useful functionality, with a simple to use app and with a beautiful, even fun interface,” Mr. Carriles said.

“Also the need of our users are evolving, and therefore the mobile apps should be evolving too,” he said.

“It comes down to this:  When customers enjoy using an app, they will use it more frequently and make it their own.”

Final Take
Lauren Johnson is editorial assistant on Mobile Commerce Daily, New York










Источник: https://www.retaildive.com/ex/mobilecommercedaily/bbva-compass-tweaks-android-app-to-smooth-user-experience
Bank Innovation". bankinnovation.net. Retrieved June 17, 2019.
Источник: https://en.wikipedia.org/wiki/BBVA_USA

The online bank Simple shut down on Saturday and was supposed to seamlessly transition customers’ accounts over to its parent company, BBVA. But instead, many users found themselves unable to access their bank account at all, as BBVA’s website returned an assortment of error messages, from “system error” to warnings that their account information was mismatched.

The transition has gone so poorly that BBVA’s US website now opens on a large red banner warning users of extended customer service wait times. Anyone who visits the Simple transition page will see a different red banner, apologizing for the issues.

“To Simple customers converting to BBVA: This has not been a good conversion experience for many of you,” part of the message reads. “We know this, and we sincerely apologize.”

Simple opened to customers in 2012 and was supposed to offer a digital-first approach to banking. In fewer words, it was supposed to be “a bank that doesn’t suck,” to quote one of its co-founders. The service had a website and app that broke down your spending and made it easy to categorize payments, send money, and set savings goals. It was purchased by BBVA in 2014.

BBVA said in January that it would be shutting down Simple later in 2021. The decision came from the company “reassessing its goals” as part of a planned sale to PNC Bank, which reached an agreement to acquire BBVA’s US operations in November 2020. The acquisition has not yet closed.

Accounts were successfully transitioned from Simple to BBVA on Saturday, but technical issues prevented customers from logging in, a BBVA spokesperson told The Verge. That led to a cascading series of problems. “Due to the volume of customers attempting to enroll in mobile and online banking simultaneously, there were technical difficulties with the enrollment process, leading to high call volume in our call centers, which overwhelmed the system, and created longer than normal wait times,” the spokesperson said.

Debit cards, ATMs, checks, and scheduled transactions is bbva compass online banking down functioned properly, according to the spokesperson. Though online and mobile account access remains unavailable for users encountering issues.

“We know this conversion process was not smooth for our incoming Simple customers and we sincerely apologize to them,” the spokesperson said. “We are working to make it right, including extending hours in our call center and adding staff to handle the incoming calls.”

It seems that some people have been able to gain access to their accounts after waiting or working with Is bbva compass online banking down customer service. Judging by reactions on Twitter from Simple’s very online user base, plenty of people still don’t have access though and have been unable to get help from BBVA’s customer service.

BBVA hasn’t provided a timeline for when it expects to restore account access for all Simple users. In its banner message, BBVA wrote that the company is “working to get it back online as soon as possible.”

Источник: https://www.theverge.com/2021/5/9/22427811/simple-bbva-transition-errors-bank-shutdown
Bank Innovation

Is BBVA Compass Bank the best online bank?

Predictions show that the total number of online and mobile banking users will exceed 3.6 billion by 2024. This has led to some intense competition for online banking customers.

BBVA Compass stands above many of walmart associate login site others thanks to its excellent mobile app, accessible online banking options, and lack of regular fees or minimum balance is bbva compass online banking down is BBVA Compass the best in terms of online banking? To help you decide whether this bank is right for your needs, we’ve broken down everything you need to know about the institution in our full review below. 

BBVA Compass Bank Overall Rating:

4 out of 5 Stars

Quick Review Summary

At its core, BBVA Compass is a streamlined and simplified banking service that is bbva compass online banking down a few basic checking and savings account types, a variety of loan options, is bbva compass online banking down a robust mobile app experience.

It’s perfect for folks who don’t mind doing most of their banking online or who need something easy to jump into without high minimum account balances or fees and enough products and services to meet most people’s needs.

BBVA Compass Bank is one of the best – if not THE best – online banking experiences today. If you are looking for a new bank to join, then this one is certainly worth seriously considering.

Boost your credit score in 90 days or less with our fast-working credit score hacks!

BBVA Compass is an accessible bank perfect for folks who like online banking or having a lot of ATMs. It’s also one of the best options for people with a less than ideal banking history that is looking for a good second chance checking account.

It was notably the first bank to provide banking services on Saturdays, starting in 1970. (1)

Today, you can find BBVA Compass banks in a variety of states including California, Texas, Arizona, and more.

While BBVA Compass offers several online accounts that are well worth your time and money, there are some minor downsides, such as low overall savings rates. Still, it’s a good bank overall if you need something functional and accessible most of the time.

BBVA Bank is Best For:

It’s an ideal banking institution if you prefer doing most of your banking by mobile app and don’t need really high interest rates for your savings account. It may also be a good choice if you like having a large, accessible ATM network to avoid paying extra fees.

What does BBVA Compass Bank Have to Offer?

BBVA Compass Bank is an established institution with a long history and hundreds of total locations scattered throughout the US. It also has a network of Is bbva compass online banking down machines, making withdrawing cash relatively trivial if you live in one of the states with a retail branch.

Let’s take a closer look at what BBVA Compass truly offers in terms of financial products and accounts.

BBVA Personal & Auto Loans

BBVA Compass provides a diverse selection of financial products, such as loans. These include auto loans and a variety of hotel the banks cincinnati loans. (2)

For instance, BBVA Compass’s express personal loans have (potentially) very low rates and often provide same-day funding to those who qualify. The downside is that you must be invited to one of these loans through a specialized code you get from BBVA Compass after being a customer for some time.

The estimated APR is between 4.99% and 28.99% and you can get loans for up to $100,000 in total. All in all, should you qualify for this loan and get invited, it may be worth looking into for its potential value alone.

BBVA Compass also provides auto loans with easier accessibility. You’ll get a decision on the same day as you apply and there aren’t any unnecessary fees, like documentation fees or prepayment penalties. Furthermore, you can sign up for an auto loan with a relatively low minimum amount, making it perfect for finishing off the payment on your car.

Interest rates can range from 3.39% up to 12.59% and flexible loan terms range from between 12 and 72 months. If you sign up for a BBVA Compass checking account and have your monthly payments automatically deducted from that checking account, you’ll get a 1% rate discount. All in all, BBVA Compass’s auto loans are pretty good and even better than their personal loan option thanks to their accessibility.

BBVA Checking Accounts

BBVA Compass also offers three types of checking accounts. The first two, you should note, are designed for customers who live near physical branches. The primary online bank account is open to anyone in the country, however.

The first free checking account doesn’t have any monthly maintenance fees attached but does require a minimum deposit of $25 to open. Each free checking account owner receives one debit card, bill payment options, and free unlimited check writing, plus access to the mobile app (more on that below).

In addition to its free aspects, the free checking account has purchasable add-ons, such as unlimited checks for $2 per month or the use of out-of-network ATMs without fees for $5 per month (ideal for travelers outside states with retail BBVA Compass locations).

The main online checking account, also called a ClearConnect Checking Account, gives you access to AllPoint fee-free ATMs, everything in the above free checking account, and overdraft protection. You must provide a $25 minimum deposit as well. We’d recommend turning off paper statements as you’ll be saddled with an extra $3 by default otherwise.

Last is premium checking, which is a special account that offers an APY of 0.05% as of 2020. The account does come with a $19 monthly service charge unless you have an average daily balance of over $4000 in your account or have a monthly direct deposit of the same amount. Still, it can be a good choice if you want to make a little money through your checking efforts.

BBVA Savings Accounts

BBVA Compass provides savings accounts in addition to the selection of checking accounts mentioned above. Provide a minimum deposit of $25 and you’ll get access to either a state branch account or an online-only account.

Both accounts incur the above-mentioned $3 for any paper statements per cycle, so be sure to opt out of those ASAP. The benefit of an online savings account is that you can access your funds whenever necessary.

The downside here is the biggest with the entire BBVA Compass. The 0.05% APY for the checking accounts above also applies to the savings accounts. Therefore, BBVA Compass is not the best bank when it comes to making your money work for you in the long run. Even so, its accessibility and ease of use make this a good basic online account option for many.

We should also mention that you can open CDs or certificates of deposit with BBVA Compass. Certificates of deposit are essentially specialized savings accounts that come with fixed terms and rates and do not let you withdraw the savings you put in for a set period of time. In exchange, you get a higher APY.

CDs from BBVA Compass come with terms ranging from 11 months to 36 months and each has a minimum deposit amount of $500.

BBVA Wallet App Summary & Features

Of all of BBVA Compass’s offerings, its mobile app is one of the most beneficial aspects. While the bank has several hundred physical branches and tens of thousands of ATMs, the mobile banking app is truly superb.

It’s available for both iOS and Android users and is fully bilingual, so it’s great for folks who speak one or the other language. It also includes special functionalities that other banking apps don’t always include, such as a search tool that either takes typed commands or voice commands.

Furthermore, you can do almost everything on the mobile app if you aren’t near a physical branch. This includes applying for new accounts and using intuitive digital budgeting tools to help you figure out your finances and plan for long-term financial security.

Even better, BBVA Compass’s Wallet App allows you to deposit checks from a distance and look into wells fargo mortgage customer service phone number check deposit history. You can send money through automatic payments or make instantaneous transfers, download PDFs of your various accounts and credit cards, and more. In short: it’s perfect.

The only downside to BBVA Compass’s online presence is that you can only reach customer service reps by phone instead of through chat. Expect significant delays if you call near the end of business hours. This minor flaw isn’t enough for us to significantly mark BBVA down, however.

BBVA Compass Bank Locations

BBVA Compass has a variety of locations throughout the country. There are hundreds in total (649 at last count), so here are some example branches in most of its home states.

Florida BBVA Compass Bank Locations

  • 7205 Forest Oaks Blvd., Springhill, FL 34606 352-686-5930
  • 1695 US-1 South, St. Augustine, FL 32084 904-824-0101
  • 5500 Southwest College Rd., Ocala, FL 34474 352-854-4460

California BBVA Compass Bank Locations

  • 40780 California Oaks Rd., Murrieta, CA 92562 951-698-4060
  • 1101 South California Blvd., Walnut Creek, CA 94596 925- 947-3434
  • 72625 CA-111, Palm Desert, CA 92260 760-341-3622

Texas BBVA Compass Bank Locations

  • 2131 Palmer Hwy., Texas City, TX 77590 409-948-8488
  • Northwoods Branch, 18080 N US-281, San Antonio, TX 78232 210-592-5601
  • 1703 W. 5th St. Suite 100, Austin, TX 78703 512-421-5710

Arizona BBVA Compass Bank Locations

  • 8911 West Thomas Rd., Phoenix, AZ 85037 480-403-8770
  • 7605 S. McClintock Dr, Tempe, AZ 85284 480-73-6835
  • 2810 W. Peoria Ave, Phoenix, AZ 85029 602-866-5500

Colorado BBVA Compass Bank Locations

  • 1595 South Havana St., Aurora, CO 80247 303-306-4360
  • 101 Garfield St., Denver, CO 80206 303-355-3030
  • 4115 East Colfax Ave., Denver, CO 80220 303-398-4470

There are many more locations than these. Use Google Maps or is bbva compass online banking down resource (or the Wallet App) to find a good location near you.

BBVA Compass Customer Service Phone Number & Hours

As mentioned, there isn’t any online chat customer service experience available at this time. But you can call BBVA Compass’s automated system and be connected to a customer service rep by dialing a specific number for different needs. Here’s a breakdown of the numbers you can call when needed:

  • For new accounts and general ally financial make a payment service in Alabama, Arizona, California, Colorado, Florida, New Mexico, and Texas: 1-844-BBVA USA
  • For general customer service and all other states: 1-866-5-DIGITAL
  • For mortgage orientation inquiries: 1-888-8-LENDING
  • For automated loan payoff: 1-800-239-1966
  • For American Express Card specific customer service: 1-844-622-2282
  • For home equity loans and lines of credit: 1-844-443-2282
  • For credit card customer service: 1-800-239-5175

Check out BBVA Compass’s customer contact page for even more phone numbers.

Alternatively, enter your BBVA Compass mobile app, type the microphone and say clearly “customer jose maria figueres. The app will automatically dial the most appropriate number based on your geographic location. Remember that phone calls are generally limited to business hours is bbva compass online banking down their home state.

BBVA Compass Bank Login

Since BBVA Compass has such a well-developed app, there are two ways you can log into your account to see your check details, make transfers, and more.

To visit your account using a desktop or laptop, visit the BBVA Compass login page and enter your account information and password.

Alternatively, download the BBVA Compass Wallet App and enter your login information there. It should be exactly the same as it is on the website platform.

Either way, you’ll quickly gain access to your account and be able to do whatever you like.

BBVA Compass Bank Overall Rating:

4 out of 5 Stars

Final Thoughts

Ultimately, BBVA Compass is a high-quality banking institution that has evolved quite well with the times and now represents one of the best online banking experiences in the country. For that reason, we recommend this bank for folks who prefer doing most of their banking from afar or using a mobile app, as BBVA Compass’s Wallet App has almost every feature or function you can imagine needing.

However, you may want to look elsewhere if you wish to deposit lots of savings into a dedicated savings account and watch that money grow over time. BBVA Compass’s savings account APY is not very impressive and you can find better offerings from many other banks.

Categories Banking, BanksИсточник: https://www.atimeforcash.net/bbva-compass-bank-review/

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