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Elan Financial Services is a company that works with banks and credit unions to issue credit cards.

You can’t apply for a credit card directly with Elan Financial Services — it works with banks and credit unions so that these financial institutions don’t have to build credit card programs from scratch.

If you’re seeing Elan Financial Services show up on your credit reports, you may have applied for a credit card from one of the financial institutions that partners with it. Read on to learn more.

How’s your credit? Check My Equifax® and TransUnion® Scores Now

Why is Elan Financial Services on my credit report?

There are a few areas of your credit report where you might see Elan Financial Services — here’s why.

Hard or soft inquiries

Hard inquiry: If you applied for a credit card from your bank or credit union and have a hard inquiry on your credit reports from Elan Financial Services, it’s possible the card actually is offered by Elan Financial Services on behalf of the bank or credit union you applied through.

In that case, Elan Financial Services would likely have done a hard pull on your reports to check your credit when evaluating your application to decide whether to lend to you. A hard inquiry can have a small negative impact on your credit scores and can show up on your credit reports for up to two years.

Soft inquiry: If you applied to prequalify for a credit card from one of the banks or credit unions that works with Elan Financial Services, you could also see a soft inquiry from the company on your reports. A soft inquiry doesn’t affect your credit scores.

Unauthorized hard inquiry: If you didn’t apply for a credit card provided by Elan Financial Services and you have a hard inquiry from this company on your reports, it’s possible that you’re facing a case of identity theft. Learn more about what to do if you spot an unauthorized hard inquiry.

FAST FACTS

How to remove an Elan Financial Services hard inquiry

If there’s an inaccurate hard inquiry from Elan Financial Services on your credit reports, you have a right to dispute it with the major credit bureaus. Once you file your dispute, the bureaus are required to investigate and correct any information that they determine is inaccurate. Learn how to remove inaccurate hard inquiries from your credit reports.

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Authorized users

Another way Elan Financial Services could end up on your credit reports is if you were added as an authorized user to someone else’s credit card account.

A big potential benefit of being added as an authorized user is that the account might show up on your credit reports and you will get the benefit of that account activity, without being responsible for the credit card bill.

But on the flip side, the primary accountholder’s actions with the account can affect your credit negatively as well. For example, if they were to miss a payment, that could hurt your credit.

If you were mistakenly added as an authorized user, you should be able to call the credit card issuer to ask it to remove you as an authorized user. Once you’re removed and the issuer has reported the change to the credit bureaus, you shouldn’t see the account listed anymore. If it’s still there, you can dispute the inaccuracy with each bureau.

How to read a credit report

Active or closed accounts

Elan Financial Services could also appear on your credit reports in the accounts section. If you’ve been checking your credit reports regularly, don’t have any new credit cards and still don’t recognize an account, there’s a chance that one of your existing accounts was purchased by another bank or company. In that case, the creditor listed for the account would’ve been updated to the new company.

If you’ve done some digging and you still don’t recognize the account, it’s possible that someone fraudulently used your identity to apply. Learn more about steps to take after identity theft.

How’s your credit? Check My Equifax® and TransUnion® Scores Now

What credit cards are offered by Elan Financial Services?

Elan Financial Services provides credit card programs for 1,400 banks and other financial institutions, such as discover fin svcs llc phone number (Fidelity® Rewards Visa Signature® Card)

  • Envision Bank
  • First Financial Northwest Bank
  • Country Club Bank
  • Busey Bank
  • Highland Bank
  • Chevron Federal Credit Union
  • Banner Federal Credit Union
  • MIT Federal Credit Union
  • NRL Federal Credit Union
  • To figure out if your credit card was issued by Elan Financial Services on behalf of the bank or credit union where you applied for it, check out the card’s terms and conditions. Look for a line that says something like, “The creditor and issuer of these Cards is Elan Financial Services.”


    Next steps: What to do if there’s an account you don’t recognize on your credit reports

    If you’ve researched your accounts to make sure they’re not provided by Elan Financial Services in partnership with your credit union or bank and still don’t recognize a hard inquiry or an account on your credit reports, your identity might have been stolen. Learn more about what to do if you suspect that’s the case.

    It’s a good idea to regularly check your credit reports — you can access free credit reports on annualcreditreport.com, and you can also check your free credit reports from TransUnion and Equifax on Credit Karma. Learn more about how to protect yourself from identity theft.

    How’s your credit? Check My Equifax® and TransUnion® Scores Now

    About the author: Casey Hollis is a managing editor at Credit Karma, specializing in credit card reviews and education. Throughout her career in writing and editing informational content — from health news and advice at Healthline.com … Read more.

    Read More

    Источник: https://www.creditkarma.com/advice/i/elan-financial-why-is-it-on-my-credit-report

    Mercedes-Benz Financial Services

    Welcome to the driver’s seat.

    Here at MBFS.com you can access your account, make payments, edit your preferences and more, all in one convenient place, whether you're at home or on the go.

    Manage your MBFS account on the Mercedes me app.

    Many of your favorite MBFS features can also be found on Mercedes me. Download the app to view statements, make payments and more.

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    Keeping you covered in good times and bad.

    Mercedes-Benz Insurance is backed by Liberty Mutual and designed just for you, so you're ready for whatever lies ahead.

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    Источник: https://www.mbfs.com

    Contact us anytime

    Cash Back Credit Cards: Discover it® Cash Back, Gas & Restaurant Card, NHL® Discover it®

    Travel Credit Card: Discover it® Miles

    Student Credit Cards: Discover it Student® Cash Back, Student Chrome Card

    Secured Credit Card: Discover it® Secured

    Business Credit Card: Discover it® Business Card

    Cash Back Credit Cards
    Intro purchase APR is 0% for 14 months from date of account opening then the standard purchase APR applies. Intro Balance Transfer APR is 0% for 14 months from date of first transfer, for transfers under this offer that post to your account by then the standard purchase APR applies. Standard purchase APR: 11.99% variable to 22.99% variable, based on your creditworthiness. Cash APR: 24.99% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If you are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of discover fin svcs llc phone number cash advance, whichever is greater. Balance transfer fee: 3% Intro fee on balances transferred by and up to 5% fee for future balance transfers will apply. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.

    Travel Credit Card
    Intro purchase APR is 0% for 14 months from date of account opening then the standard purchase APR applies. Intro Balance Transfer APR is 10.99% for 14 months from date of first transfer, for transfers under this offer that post to your account by then the standard purchase APR applies. Standard purchase APR: 11.99% variable to 22.99% variable, based on your creditworthiness. Cash APR: 24.99% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If you are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of each cash advance, whichever is greater. Balance transfer fee: 3% Intro fee on balances transferred by and up to 5% fee for future balance transfers will apply. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.

    Student Credit Cards
    Intro purchase APR is 0% for 6 months from date of account opening then the standard purchase APR applies. Intro Balance Transfer APR is 10.99% for 6 months from date of first transfer, for transfers under this offer that post to your account by then the standard purchase APR applies. Standard purchase APR: 12.99% - 21.99% variable, based on your creditworthiness. Cash APR: 24.99% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If you are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of each cash advance, whichever is greater. Balance transfer fee: 3% Intro fee on balances transferred by and up to 5% fee for future balance transfers will apply. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.

    Secured Credit Card
    22.99% standard variable purchase APR. Intro Balance Transfer APR is 10.99% for 6 months from date of first transfer, for transfers under this offer that post to your account by then the standard purchase APR applies. Cash APR: 24.99% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If you are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of each cash advance, whichever is greater. Balance transfer fee: 3% Intro fee on balances transferred by and up to 5% fee for future balance transfers will apply. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.

    Business Credit Card
    Intro purchase APR is 0% for 12 months from date of account opening then the standard purchase APR applies. Standard purchase APR: 12.99% variable to 20.99% variable, based on your creditworthiness. Cash APR: 24.99% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If discover fin svcs llc phone number are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of each cash advance, whichever is greater. Balance transfer fee: 5% of the amount of each transfer. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.

    NHL and the NHL Shield are registered trademarks and NHL.TV is a trademark of the National Hockey League. NHL and NHL team marks are the property of the NHL and its teams. © NHL 2021. All Rights Reserved.

    Источник: https://www.discover.com/credit-cards/help-center/contact-us/

    Last update: June 7, 2020.

    As both COVID-19 and the closings designed to slow its path continue having their effects across the country and across the U.S. economy, consumers are rightly concerned about the impact on their financial lives. Now, as states and municipalities begin to implement reopening strategies, much is still unknown.

    Editor’s note: An alphabetical discover fin svcs llc phone number of individual banks’ and credit unions’ relief programs appears after these introductory sections.

    FDIC, NCUA Offer Guidance to Banks and Credit Unions

    As early as March 9, the FDIC encouraged financial institutions to help meet the needs of those customers and members affected by the coronavirus. This assistance may include, for example, waiving fees on late or missed credit card or loan payments, waiving early withdrawal penalties for out-of-work savers who need access to money locked up in CDs, or offering affected borrowers the ability to defer or skip making loan payments for a finite period of time.

    The FDIC has since added to its website consumers’ frequently asked questions about the impact of COVID-19 on their banking relationships. The consumer FAQs were last updated on May 27.

    Similarly, the National Credit Union Administration, which protects all federal (and most state) credit union deposits, is encouraging credit unions to assist affected members by allowing them to defer or skip some payments, extending payment due dates and waiving late fees and out-of-network ATM fees. Credit unions also are encouraged “to use responsible small-dollar lending” to help individual and small business members during this crisis. The NCUA addresses credit union members' frequently asked questions.

    Banks and Credit Unions Respond to Consumers’ Needs

    Over the past weeks, financial institutions including retail banks and credit unions have been putting their response plans in place and refining them as situations change. Here’s how some banks and credit unions are offering relief to discover fin svcs llc phone number affected by the coronavirus. Bookmark this post and come back for regular updates.

    The policies of each institution will vary. Whenever an offer includes the option to defer or skip a payment, it’s important to understand how and when the missed payments will be made up after any forbearance period ends. For example, one lender may offer to add the missed payment(s) onto the end of the loan, while another lender may require the missed payment(s) to be made up as soon as payments resume.

    The Consumer Financial Protection Bureau also maintains a resource page—available in six languages—to help consumers protect their finances during the COVID-19 crisis.

    (For current public health guidance specific to COVID-19, more commonly known as the coronavirus, follow the CDC COVID-19 home page.)

    Read more: Your Money And Coronavirus: A Financial Protection Guide

    Ally

    On March 18, Ally shared measures it will implement to offer relief to those experiencing financial hardship due to the coronavirus pandemic.

    Here’s how the bank is offering assistance:

    • Ally is waiving all fees related to expedited checks and debit cards, overdrafts and excessive transactions on savings and money market accounts until July 18, 2020.
    • Auto loan payments can be deferred for up to 120 days. Referral requests for deferral of up to 120 days can be made online. No late fees will be charged, but finance charges will accrue. After payments resume, the contract will be extended by the number of months payment was deferred.
    • Home loan payments for existing customers can be deferred for up to 120 days. No late fees will be charged, but interest will accrue. For payment assistance, customers are encouraged to apply via their Ally account online, in order to avoid long call wait times at 866-401-4742.

    Ally is strongly encouraging customers to utilize its online self-service access and the Ally mobile apps, to avoid longer call wait times. Customers can continue to transfer money and make payments online as usual. For depositing checks of $50,000 or less, it’s faster to deposit them online via the mobile app than to submit by mail.

    With most Ally associates working from home during this “unprecedented situation,” Ally asks for customers’ understanding if customers hear an occasional child or pet in the background while on a call with the bank.

    For more information and updates, visit Ally’s coronavirus help page.

    Bank of America

    On March 12, Bank of America emailed information to Forbes about potential measures it was ready to take in response to the coronavirus:

    “We continue monitoring the developments of coronavirus and are always prepared to support our clients facing financial hardship or loss of income due to illness. All employees who work directly with our clients are trained to identify and assist impacted clients and provide the right support to address their unique personal needs. As part of our regular practice, we offer assistance to qualifying consumer and small business clients facing hardships, including forbearance with certain fees.”

    Bank of America customers who need help making credit card, vehicle or home loan payments now can apply for a payment deferral online. A video has been added to the bank’s coronavirus help page (linked below) to explain the additional assistance the bank is offering to clients and small businesses, which now have their own coronavirus help resource. The small business page provides important updates to the Paycheck Protection Program (PPP).

    On March 19, Bank of America announced additional support that will be provided, working on a case-by-case basis, including:

    • For consumer and small business deposit accounts, clients can request refunds of overdraft, insufficient funds and monthly maintenance fees.
    • Clients can request to defer payments and refunds of late fees on their small business loans.
    • On auto loans, personal loans, mortgages and home equity loans, clients can request deferral of payment, with those payments added to the end of the loan. So long as clients are up to date, no negative credit bureau reporting will be made.

    Clients facing financial hardships related to the coronavirus are encouraged to visit Bank of America’s coronavirus help page and contact the client services team.

    BBVA USA

    As stated at BBVA’s website, “Should you experience unfortunate hardship as a result of COVID-19, we want to help you.”

    The bank has established an online portal to receive applications from customers requesting a deferral or extension of payment on a real estate loan, personal loan, auto loan, credit card or small business loan.

    Available upon request, for consumers and small business customers are: waived ATM fees and refunds of ATM fees charged by other banks/networks; penalty-free CD withdrawals for CDs opened prior to March 1; and refunds of overdraft fees.

    In addition, small business owners can request temporary waivers of the monthly deposit account service charge and of monthly maintenance fees for the desktop remote deposit capture service. BBVA has temporarily closed its Paycheck Protection Program (PPP) loan application portal while it assesses available funding.

    Customers can call 844-BBVA-USA (844-228-2872) to ask questions or to speak with a telephone banking agent, with the caveat that call wait times will be longer. Transacting online or via mobile banking is likely more convenient, and customers can contact their individual bankers and branches directly.

    For more information and updates, visit BBVA’s coronavirus help page.

    BCU

    Serving nearly 250,000 members in the U.S. and Puerto Rico, Illinois-based BCU recommends that members continue to rely on online banking and the mobile app to access their accounts at any time, find the nearest ATM, deposit checks, transfer funds, pay bills or connect with a live representative, as desired.

    Specific to checking, savings and certificate accounts, members whose finances have been affected by COVID-19 can increase the limit on remote check deposits and can reverse recent fees including ATM and NSF fees, Courtesy Pay service charges and early or excessive withdrawal penalties.

    Emergency loan assistance payment relief includes Skip One Loan Payment or a loan extension for up to 90 days on existing BCU loans and credit cards. Income Disruption Loans of up to $2,500 are offered with no payments and no interest for the first 90 days.

    To discuss relief on existing student loans, call 800-723-2210. For non-urgent mortgage assistance, there is an online form; members also may call 888-789-1512 (first mortgages) or 847-932-8182 (home equity loans or second mortgages).

    For business account members, BCU is offering payment relief on existing BCU business loans and credit cards, including loan deferral/forbearance for up to 90 days. BCU is accepting Paycheck Protection Program (PPP) applications from small businesses that joined the credit union prior to April 3, 2020.

    BCU also is holding one-on-one appointments with members, making well-check calls and hosting virtual workshops to help members through and beyond the current crisis. For more information and updates, visit BCU’s coronavirus help page.

    Capital One

    In an email to customers on March 12, Capital One encouraged them to access their accounts with the bank’s digital banking tools, including online and app access. 

    Customers facing financial difficulties due to the coronavirus are urged to contact the bank directly through one of its many customer support lines. At its website, Capital One encourages customers who may be impacted or need assistance to reach out so that the bank can help find a solution. (Capital One Cafés remain closed at this time.)

    Capital One tells Forbes that all customers will be eligible for assistance, which will vary on the type of product they have and their individual needs. Examples of assistance include:

    • Minimum payment assistance
    • Deferred loan assistance
    • Fee suppression

    On April 5, Capital One added resources to its website that address individual customer assistance, fraud prevention and travel cancellations. A new business customers’ page provides guidance specific to the Paycheck Protection Program (PPP).

    For more information and updates, visit Capital One’s coronavirus help page.

    Chase

    Chase says it will “continue to adapt” to the changing coronavirus situation. Effective March 19, Chase temporarily closed approximately 20% of its branches to help ensure the safety of customers and employees. In addition to its nearly 4,000 branches that remain open, Chase encourages customers to utilize the tools available on the Chase mobile app and at chase.com.

    Individuals who are affected by COVID-19 and need help with their accounts are encouraged to call the number on the back of their credit or debit card, or on the back of their monthly statement.

    As of March 23, Chase provided additional details. Specific to mortgages, as one example, the bank advises customers who are able to continue making their mortgage payments to do so. Customers who need help with their mortgage payments can call 800-848-9380 or sign in and send a secure message.

    A separate page on the website provides small business owners with a variety of resources, including information on contingency planning, a business resilience checklist, and links to the Small Business Administration’s Economic Injury Disaster Loan program. As of May 3, Chase is not currently accepting new applications to the Paycheck Protection Program (PPP), but may consider doing so in the future, depending on the availability of funds.

    For more information and updates, visit Chase’s coronavirus help page.

    CIT

    As was true before the COVID-19 crisis, CIT continues to give its customers the ability to manage their accounts and account information online, including scheduling and making transfers to and from internal and external accounts, viewing and downloading statements and account activity, and managing account alerts.

    CIT customers can access their accounts online or through the mobile app 24/7 or send secure emails from the online banking portal for account assistance. Specific to the current crisis, CIT invites customers to contact CIT to discuss options such as waiving of fees for ATM use, for overdrafts and for early withdrawals from CDs.

    Direct bank customers are invited to call 855-462-2652 (within U.S.) or 626-535-8964 (toll call, outside U.S.), Mon–Fri 9 a.m.–9 p.m. ET and Sat 10 the savings bank of walpole p.m. ET.

    For mortgage customers who discover fin svcs llc phone number been impacted by COVID-19, CIT has suspended foreclosures and evictions and is offering forbearance plans, in accordance with guidance. Mortgage customers can call 800-781-7399, Mon–Fri, 9 a.m.–8 p.m. ET.

    For its existing business clients, CIT is processing applications already received for the Paycheck Protection Program (PPP); new applications are not being accepted at this time.

    For more information and updates, visit CIT’s coronavirus help page.

    Citi

    As Citi’s U.S. Consumer Bank CEO Anand Selva states, “We stand with our customers at this difficult time and will continue to do our part to support the individuals and communities impacted.”

    On April 7, Citi announced enhancements to the assistance that had been effective March 9 for an initial 30 days and was then extended to May 8, 2020. The types of assistance available upon request include:

    • Waivers on safe deposit box fees, non-Citi ATM usage fees, monthly service fees and penalty fees for early certificate of deposit withdrawals.
    • For eligible credit cardholders, waivers on late fees and deferral of minimum payments for two months.
    • For small business customers, waivers on monthly service fees, remote deposit capture fees and penalty fees for early certificate of deposit withdrawals. Citi also participates in the Paycheck Protection Program (PPP). Small business bankers are available after hours and on weekends.
    • Citi's mortgage sub-servicer Cenlar FSB is offering 90-day forbearance for Citi’s mortgage loans. In addition, foreclosures and evictions have been paused for 60 days. For questions, customers should contact Cenlar directly at 1-855-839-6253 or visit the Cenlar website.

    To receive instant account information, Citi customers are encouraged to use either the Citi website or the Citi mobile app to check balances, make payments, transfer funds, deposit checks or locate nearby ATMs.  

    For more information and updates, visit Citi’s coronavirus help page.

    Consumers Credit Union

    Consumers Credit Union states the situation clearly: “Over the past few weeks, the growing concern of the Coronavirus (COVID-19) has all of our attention.” Consumers is monitoring the situation closely and has worked with its staff to help provide a safe environment for both members and staff members.

    As of March 20, Consumers’ service center locations are operating for drive-through service only and are open Mon–Fri, 8 a.m.–6 p.m. and Sat 8 a.m.–2 p.m. Both mobile and online banking services are available 24/7 as usual.

    Members who seek additional support to arrange loan or credit card payments are invited to call 877.ASK.CCCU (877.275.2228). Members who are concerned about the recent volatile financial markets can speak with a Consumers Financial Group advisor either online or by phone until the Consumers services centers are reopened; see Consumers’ coronavirus help page (linked below) for a link to CFG information.

    To help members address cash flow concerns specific to the coronavirus, Consumers’ Credit Union is offering members the opportunity to skip their next monthly qualified loan payment at no charge. For those who take advantage of this Skip-A-Pay option, the deferred payment will be added to the end of the current loan contract; specific terms are provided here.

    For more information and updates, visit Consumers Credit Union's coronavirus help page.

    Discover

    Discover’s coronavirus help page says there is “support in place” for qualified Discover customers who experience hardship as a result of the outbreak, lafayette bank and trust brookston in provides contact phone numbers for credit card, online banking, personal loan, home loan and student loan customers. Several of the provided FAQs address the government stimulus payments and issues specific to student loans.

    Online banking customers can reach out to Discover’s 100% U.S.-based Customer Service team for help by calling 800-347-7000 (TTY/TDD 800-347-7454) at any time.

    Discover encourages customers to use the Discover mobile app to view transactions, check balances, access funds, make payments and manage rewards.

    For more information and updates, visit Discover’s coronavirus help page.

    Fifth Third Bank

    Fifth Third Bank has provided more information specific to its plan for helping customers during COVID-19. Customers are invited to bank anytime, anywhere via either the mobile app or online. Temporarily, branches are open by appointment only, with drive-through service available for simple transactions.

    As now stated at the website: “Special policies are in place to help address COVID-19-related hardship related to auto loans, credit card balances and loans secured by real estate. You will need to contact us to participate in these relief efforts.” The hardship assistance request form can be accessed via Fifth Third’s online banking system. Representatives area available by phone at 877-366-5520, Mon–Fri, 8 a.m.–5 p.m. ET; the anticipated high call demand may make wait times longer.

    The available relief includes, for example, payment deferrals of up to 90 days with no late fees during the deferral period on vehicle payments and waiving of the monthly payment requirement on consumer credits cards for up to 90 days with no late fees. The mortgage and home equity program offers up to 180-day payment forbearance with no late fees. Repossession activity on vehicles and foreclosure activity on homes is suspended for 60 days. Select banking fees also are being waived.

    For more information and updates, visit Fifth Third Bank’s coronavirus help page.

    HSBC USA

    To help protect the health and safety of both its customers and employees, HSBC Bank USA has closed a number of branch locations until further notice to follow the CDC’s guidelines to limit person-to-person contact.

    Bank relationship managers are available to discuss available assistance programs. Customers who have been impacted by the coronavirus and need support are invited to chat online or to call HSBC at 866-949-2351.

    A variety of assistance is being offered. For personal and business deposit accounts, this includes: waivers of ATM, overdraft or unavailable funds and monthly maintenance fees. CD early withdrawal penalties can be waived if the funds are needed due to COVID-19 hardship.

    For personal loans, credit cards and lines of credit, it’s possible to defer or reduce payments during the hardship, and HSBC is waiving cash advance, insufficient funds, overdraft protection and late fees for 60 days. For business credit cards, lines of credit and term loans, payments can be deferred or reduced and late fees will be waived.

    For mortgage and home equity loans, available hardship assistance includes deferrals, reductions and late fee waivers; HSBC also will prevent negative credit reporting.

    For more information and updates, visit HSBC’s coronavirus help page.

    Huntington

    Huntington National Bank has announced immediate financial relief measures for customers—both individuals and small business owners—affected by the coronavirus.

    Banking customers with a financial hardship related to family illness or workplace closures due to COVID-19 can contact the bank for more information about its Consumer Payment Deferral Program, which offers a payment deferral for up to 90 days with no credit bureau impact. Assistance is available for payments in the following categories: homeowner, personal credit line, auto loan, consumer loan, credit card and debit card. Contact phone numbers are provided on Huntington’s coronavirus help page (linked below).

    Beginning in March 2020, Discover fin svcs llc phone number is suspending charging late fees on consumer loan payments (through the end of June) and will suspend foreclosure actions on residential properties (through the end of June). Possible extensions of these programs will be considered. Consistent with the Federal Reserve’s decision to remove the Regulation D monthly withdrawal limits on savings and money market accounts, effective April 27, Huntington has temporarily reduced the fees previously associated with these excess debits or withdrawals to $0.

    Huntington worked directly with the governor’s offices to facilitate the SBA disaster declaration that qualifies Ohio small businesses for Economic Injury Disaster loans. Small business owner customers who experience a financial hardship related to family illness or workplace closures due to COVID-19 should contact Huntington to receive up to 90 days of payment deferral on all small business loans or to discuss needs-based business credit card payment deferrals. Beginning in March 2020, Huntington is suspending charging late fees on business loan payments (through the end of June) and is currently not assessing late fees on credit card payments; these programs may be extended. 

    For more information and updates, visit Huntington's coronavirus help page, which has been updated specific to business banking resources now available under the CARES Act. As of June 1, Huntington is discover fin svcs llc phone number a phased reopening of its branches.

    Marcus by Goldman Sachs

    On its website, Marcus by Goldman Sachs states: “Rest assured that your ability to transfer money in and out of Marcus, make and schedule loan payments, and access your funds and account details at any time, remains unchanged,” and that customers can save time, 24/7, by accessing their accounts at marcus.com or on the Marcus app.

    For now, Marcus by Goldman Sachs is operating its contact centers virtually. The temporary hours of operation are Mon–Fri, 9 a.m.–8 p.m. ET and Sat–Sun, 9 a.m.–6 p.m. ET. Customers can call 844-MARCUS-6 (844-627-2876) and may expect to experience unusually long hold times.

    For those impacted financially by COVID-19, customers with personal loans through Marcus by Goldman Sachs can postpone payments on their loans for one month with no interest charged during the deferral, and their loan terms will be extended by one month. For customers who need access to funds currently held in certificates of deposit prior to maturity, Marcus is waiving CD early withdrawal penalties.

    For more information and updates, visit Marcus by Goldman Sachs’ coronavirus help page.

    Navy Federal Credit Union

    Navy Federal Credit Union provides assistance to its members 24/7 via its mobile app and online banking tools. Members can request a credit card limit increase, apply for a Pandemic Relief Loan of up to $5,000 or request mortgage loan forbearance. Members are invited to call 800-336-3767 for deferments on credit cards, auto loans or personal loans and for loan extensions. Overdraft protection, fee-free transfers and penalty-free certificate withdrawals also are being offered.

    The Student Loan Center is available Mon–Fri, 8 a.m.–8 p.m. ET, at 877-304-9302.

    For eligible members, Navy Federal can temporarily suspend mortgage payments for a set period of time. To request this forbearance, members are asked to discover fin svcs llc phone number a secure message online to avoid increased call volumes and wait times; phone assistance is available at 800-258-5948.

    Small business owner members are invited to contact Navy Federal Business Solutions at 877-418-1462 to discuss specific small business relief options.

    To support the safety of its members and staff, some Navy Federal Credit Union branches are operating on reduced hours and some are temporarily closed.

    For more information, visit Navy Federal's coronavirus help page, including its pandemic relief FAQs.

    PNC Bank

    As of March 27, PNC Bank has greatly enhanced its information available online specific to the coronavirus, adding content and contact information that addresses consumer customers, small business clients, corporate and institutional clients, branch and ATM availability and bank from home services. The site also provides scam and fraud alerts and offers market and economy insights.

    To receive the fastest response time, PNC encourages customers to contact the bank online to discuss hardship postponement of payments for a period of time, on auto loans, unsecured installment loans or lines of credit, credit cards, mortgages, home equity loans or lines of credit and student loans. PNC has an online form to make it easier to communicate with the bank, where customers can describe their hardship and have the form routed to the right PNC team member. The website also provides contact numbers for customers who prefer to phone in their requests.

    Small business clients have access to a variety of programs that address loan, lines of credit, credit card and merchant services assistance. Lafayette bank and trust brookston in is an online Loan Hardship Request Form. For deposit account assistance, call 877-BUS-BNKG (287-2654). PNC is not currently accepting new applications to the Paycheck Protection Program (PPP).

    Effective March 20, PNC has made temporary adjustments to its retail branch network that include operating primarily via drive-up only (except branches that do not have drive-up), and PNC estimates that three quarters of its branch network will remain open. Open branches are operating on reduced hours and offering designated days for “essential appointments,” such as safe deposit box access, loan closings or other in-person services.

    For more information and updates, visit PNC’s coronavirus help page.

    Santander

    At its website, Santander Bank reminds its customers of the convenience of transacting via its mobile banking app, online banking, automated services via phone and extensive ATM network. As of March 23, some Santander branch services are limited or closed, while other branches are providing full service.

    For consumer banking customers, available relief options include temporary payment suspension, refunding late payment and overdraft fees, suspending mortgage and home equity line of credit foreclosures, waiving CD early withdrawal penalties and outgoing wire fees, and offering credit card limit increases. Retail banking customers who experience financial hardship due to COVID-19 are invited to contact the bank at 844-728-0999.

    For its existing small business clients, Santander is offering a number of relief options, including extensions and payment deferral accommodations. Business banking customers who need assistance are invited to contact the bank at 877-768-1145 or their Santander relationship manager.

    For more information and updates, visit Santander’s coronavirus help page.

    State Employees’ Credit Union

    As of June 3, the State Employees’ Credit Union (SECU) branch lobbies and offices have reopened. SECU branches are following the current governor’s executive order directives specific to limiting the number of people allowed inside the branch and requiring the wearing of face coverings, social distancing and other public health precautions.

    SECU’s branch drive-through services, ATM network, website, mobile app, member services support center and voice response service all are available to members during these challenging times. The Member Services Support Center is available 24/7 at 888-732-8562. By using the ASK SECU Voice Response Service, at 919-839-5400, members can verify account balances, transfer funds between credit union accounts and verify any recent or pending transaction history.

    Specific to loan assistance, SECU has programs for eligible members who may seek either a new loan or a payment extension on an existing SECU mortgage, auto, credit card or unsecured personal loan. Members are invited to contact the credit union sooner than later to learn what options may be available, by sending a secure message through member services, calling their local branch or calling 24/7 member services.

    For more information and helpful links, visit SECU's coronavirus help page.

    TD Bank

    In order to better accommodate older customers and those most at risk for COVID-19, TD Bank has designated the first hour of its full-service store operations and customer appointment bookings for serving those clients.

    In addition to some store closures that were previously announced, stores that are remaining open are operating on reduced hours. Customers who need to visit a store are encouraged to use the drive-through or to schedule an appointment in advance; safe deposit access also is available by appointment.

    TD Bank is offering various types of financial relief through the TD Cares program to customers who have been impacted by COVID-19. An online link to request financial relief is now available on the bank’s coronavirus help page (linked below).

    For customers who have a TD personal loan, auto loan, mortgage, home equity loan or line of credit, TD Fit Loan or TD Bank, N.A. Visa credit card, the bank can help with deferment of payments and waiving certain late payment fees.

    Small business customers are invited to contact their relationship manager or a store manager, or to submit an request online. Available relief options include: refunds on monthly maintenance fees for business deposit accounts, deferment of payments on small business loans and lines of credit, refunds on transaction fees such as overdraft and non-TD ATM fees, waivers of certain fees for Merchant Solutions Customers and early access to business certificates of deposit with no early withdrawal penalties.

    Any customer affected financially by COVID-19 can call TD Bank at 888-751-9000.

    For more information and updates, visit TD Bank's coronavirus help page.

    TIAA Bank

    For consumer banking clients, TIAA Bank is waiving fees for ATM transactions, wire transfers, insufficient funds and late credit card payments. The bank also is increasing limits on debit and cash withdrawals, and allowing eligible credit card customers to skip a monthly payment without penalty.

    TIAA Bank encourages clients to complete transactions online or via the mobile app, to avoid longer wait times to speak with call center staff (for example, banking clients can call 888-882-3837, seven days a week, 8 a.m.–11 p.m. ET).

    For mortgage clients who experience financial hardship due to COVID-19—whether due to their own illness, a loss of work or caregiving responsibilities for an ill family member—temporary payment forbearance may be available. TIAA Bank would pause the monthly mortgage payment for a specific period of time, and payments would be made up at a later date. To apply, there is an online form.

    For any client who has a home loan in process, there may be small delays in the loan process, during which the client will receive frequent updates. Also, rate locks on refinance loans will automatically be extended from 60 to 90 days.

    Business banking and small business clients are invited to call 866-371-3831, opt. 5, Mon–Fri, 8 a.m.–5 p.m. ET, to discuss assistance that may be available, including fee waivers for business deposit accounts and loan payment assistance. (TIAA Bank is offering Paycheck Protection Program (PPP) loans to certain qualifying TIAA Bank small business and nonprofit banking clients.)

    For more information and updates, visit TIAA Bank’s coronavirus help page.

    Truist

    Truist (formerly BB&T and SunTrust banks) says it’s closely monitoring the information available from the CDC and the World Health Organization specific to COVID-19, to ensure the bank is “acting on the latest information and guidance.”

    Truist encourages both BB&T and SunTrust clients to bank from home using the available online, mobile and telephone banking options. Effective March 21, most branches will remain open with discover fin svcs llc phone number service, including ATMs, drive-through and safe deposit access in the branch by appointment only. An online scheduler is available to book an appointment to speak with a banker.

    Any COVID-19-specific payment relief must be requested either through the online portal or by phone. Payment relief decisions are not made in the local branches.

    To save customers time, the Truist coronavirus help page (linked below) has been updated to include the option of applying online to defer payments on a credit card, personal loan, auto loan or home equity line of credit. The bank also is temporarily waiving ATM surcharge fees to help consumers and businesses access cash.

    Detailed information is also available for its mortgage loan customers—both those with existing mortgages and those with loans in process.

    Customers in need of assistance also can reach out to the following numbers, for which Truist warns that hold times are much longer than normal:

    • Heritage BB&T clients: 800-226-5228
    • Heritage SunTrust clients: 877-820-2103

    For more information and updates, visit Truist’s coronavirus help page.

    U.S. Bank

    U.S. Bank is encouraging customers to utilize its digital banking features, including its mobile app, online banking or banking by phone. Effective March 19, U.S. Bank has temporarily reduced its hours of operation in all branches and is encouraging the use of drive-up services rather than lobby services.

    Any U.S. Bank customer who has been financially impacted by COVID-19 and needs immediate help is invited to call the U.S. Bank assistance line at 888-287-7817.

    At its website, U.S. Bank is adding details to the ways in which it may be able to assist its customers—both personal banking and small business.

    Mobile check deposit limits have been raised for personal banking customers, to accommodate their increased need to bank from home. U.S. Bank is offering reduced pricing on certain smaller personal loans and a Visa card with a 0% intro APR on purchases and balance transfer for 20 billing cycles.

    A separate section of the website addresses mortgage help and repayment options.

    U.S. Bank is currently processing Paycheck Protection Program (PPP) applications that have already been submitted. To assist its small business customers, the bank has temporarily reduced rates on business loans and lines of credit and is waiving the fee for businesses to receive money digitally from their customers with Zelle through June 30 (sending money with Zelle is always free for U.S. Bank business customers).

    For more information and updates, visit U.S. Bank’s coronavirus help page.

    Wells Fargo

    According to a March 20 release:

    “Wells Fargo is suspending residential property foreclosure sales, evictions and involuntary automobile repossessions. The company also is offering fee waivers, payment deferrals and other expanded assistance for credit card, auto, mortgage, small business and personal lending customers who contact the company.”

    CEO Charlie Sharf stated, “At Wells Fargo, we are committed to providing you the financial access, guidance and support you need so you can focus on your well-being and your loved ones.”

    The fastest way to request assistance—for credit card, personal loan, personal line of credit, student loan and home loan accounts—is to use the online payment assistance request form, which is available both online and via the Wells Fargo mobile app. Customers experiencing hardship from the coronavirus also can call 800-219-9739 to speak with a trained specialist about their options, but the bank warns that waiting times will be longer than usual, due to higher call volumes.

    Online, the bank has expanded its detailed FAQs specific to mortgages and home equity. Additional resources also are available online for small business owner clients.

    Wells Fargo has temporarily closed some branches and adjusted other branches’ operating hours. Customers are encouraged to utilize drive-up, rather than lobby, services when possible, and to use the available mobile and online banking tools.

    For more information and updates, visit Wells Fargo’s coronavirus help page.

    Full coverage and live updates on the Coronavirus

    Источник: https://www.forbes.com/sites/advisor/2020/04/03/list-of-banks-offering-relief-to-customers-affected-by-coronavirus-covid-19/

    Screenshots

    Description

    You can manage your Discover credit card and bank accounts conveniently and securely from anywhere, using Discover’s Mobile App. Check your account balance, view your account info, make and edit payments, add your card into Apple Pay, manage your rewards, and more - all from your mobile device.

    Do you have questions or comments about Discover’s Mobile App? Email us at: mobappqs@service.discovercard.com.

    FAST ACCOUNT ACCESS
    • Log in quickly with a 4-digit Passcode
    • Log in faster with Discover Touch ID, available for users with Discover passcode enabled on an eligible device – not supported on modified or jailbroken devices
    • Enable Quick View to view account information without logging in

    MANAGE YOUR DISCOVER CREDIT CARD ACCOUNT
    • Check your balance and available credit, and view or download monthly statements
    • View and search transaction activity
    • Make payments and edit or cancel pending payments
    • Redeem rewards, in any amount, as a statement credit towards your monthly bill, including your minimum payment due
    • Redeem rewards, in any amount, as an electronic deposit to your bank account
    • Redeem rewards for gift cards starting at only $5. Plus, get an added bonus on every card
    • Link your Discover card to your Amazon and PayPal accounts to make it easier to earn and pay with rewards for eligible purchases at checkout
    • View your FICO® Credit Score* for free and learn what it means to lenders
    *See FICO® Credit Score terms at Discover.com/FICO
    • Freeze or unfreeze your account to prevent new purchases, cash advances, and balance transfers
    • Add your card into Apple Pay to use for purchases in-store on eligible devices with iOS 9
    • Send and receive messages from Discover Customer Service
    • View and edit your account profile
    • Activate a new card or report a current card as lost, stolen or misplaced
    • Use the Travel Notification feature to help ensure uninterrupted use of your card while traveling
    • Sign up to receive alerts about your account

    MANAGE YOUR DISCOVER BANK DEPOSIT ACCOUNT AND PERSONAL LOAN ACCOUNT
    • View account balances, summary and transaction history
    • Track account activity and schedule transactions
    • Transfer money
    • Pay bills
    • Deposit checks
    • Find ATMs - Nationwide ATMs available to use your Discover debit card
    • View statements
    • View and send secure messages
    • Make Personal Loan payments

    Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

    

Mobile Privacy Statement:
    https://www.discover.com/privacy-statement 



    Mobile Terms of Use: 
    https://www.discover.com/credit-cards/help-center/discover-terms-of-use.html

    Version 2111.0

    - Discover customers can now open an Online Savings Account directly in the mobile app. Discover Bank, Member FDIC
    - Bug fixes and performance improvements

    Ratings and Reviews

    4.9 out of 5

    3.3M Ratings

    Loving my Discover App

    I'm just so in love with this app. I logged in this morning to review my credit portfolio and I'm so thrilled at the updated breakdown feature! Detailing my total revolving debt, my number of inquiries, any late payments, (in the last year verses the last 7 years!!!- WOW) among others! You know what I'm most excited about though? The fact that I know Discover is likely already working on ways to improve on this feature and I already LOVE it so much! So I'm sure I'll be blown away when another update hits. Understanding my credit portfolio is super duper important to me. I'm an AMEX employee and card holder (18 years strong and love my company 100%) but I recall when I chose to get this Discover card it was because you were the first plastic I knew of that would actually give a cardholder access to their Fico score for free! Since then every one has jumped on, but you keep reinventing the game! You're ahead by far, and while others are still showing a bare Fico score, you're giving details that are so relevant and necessary for a customer like myself. You guys are doing great and I'm a fan! ✊🏿 #DiscoverIt

    Horrible customer service and computing errors

    Last two times I went to make a payment, I specifically changed it from the default bank to my work provided bank account. Despite this, it’s taking the money from my default account that is hardly used and doesn’t have the funds to cover. While I’m not sure if this is the company or apps fault, they refuse to fix or change anything, and when trying to use the live chat, it keeps exited me out of the app and even deleted my chat history. Good thing I got screenshots. Then it started me back at the beginning of talking to the virtual assistant, and I lost what little progress I had made talking to the first agent I had before the app closed out on me. I have been charged $70 in overdraft fees from them taking money from the wrong account that I explicitly told them not to do again the first time this happened. Since you’re downloading this app, it’s too late to warn wisconsin bank and trust glendale about the horrible customer service and not choose this credit card, but be prepared to have no solution to your problem after over an hour of trying to deal with representatives through this app. I will be paying off my card by transferring money through my work account to my default account, which I shouldn’t have to do since I paid them just fine in the past, and then closing my account with this horrid company.

    BEST CREDIT CARD SERVICE

    I have several credit cards with different companies. Of those credit cards accounts I hold, Capital One, US Bank and AMEX, Discover not only has the easiest app to navigate and use. I also discovered they also have the most wonderful customer service, especially when one of their account holders has a sudden, unforeseen situation. I am going through a nasty divorce and have been a homemaker dependent on my husband's (considerable) income for the last decade. After filing, I was suddenly being denied any temporary support until my first hearing, four months later. I panicked, and immediately contacted all my credit companies. With the only exception being Discover, every company made me feel as though I were just a lazy consumer attempting to get out of my responsibility, rather than what I actually am, a year-long account holder, with excellent credit, who has never missed a single payment. Four months later, as promised, I paid off my account. I will be a Discover card holder forever. Thank you Discover.

    The developer, Discover Financial Services, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

    Data Linked to You

    The following data may be collected and linked to your identity:

    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

    Data Not Linked to You

    The following data may be collected but it is not linked to your identity:

    Privacy practices may vary, for example, based on the features you use or your age. Learn More

    Information

    Seller
    Discover Financial Services

    Size
    114.8 MB

    Category
    Finance

    Compatibility
    iPhone
    Requires iOS 12.0 or later.
    iPad
    Requires iPadOS 12.0 or later.
    iPod touch
    Requires iOS 12.0 or later.

    Age Rating
    4+

    Location
    This app may use your location even when it isn’t open, which can decrease battery life.

    Copyright
    © 2018 Discover Bank, Member FDIC

    Price
    Free

    Supports

    • Wallet

      Get all of your passes, tickets, cards, and more in one place.

    • Family Sharing

      With Family Sharing set up, up to six family members can use this app.

    • Siri

      Get things done within this app using just your voice.

    More By This Developer

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    Источник: https://apps.apple.com/us/app/discover-mobile/id338010821

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